It is always smart to inform the community of what Qnap firmware is in use when asking for help.
The phpBB Forums Admin here could assist in this regard by adding a "Firmware" field to our UserProfiles here. (They could set one up a custom field, just as they have already done for our "NAS Model").
Of course End-Users could also include this information in their "Signature" entries, but this could be misleading if they forget to change their signature on here after every Firmware upgrade. Of course this suggestion is of limited usefulness too, as most users don't seem to take the time to even create their "Signature" in the first place.
It would be also be very nice to know what OS someone is using (ie Windows, MacOS, Linux) when they ask questions, as providing Windows solutions to Mac users, or visa versa isn't very helpful, but if they don't proactively volunteer this information then it is really their fault that the answers provided were less than useful.
Perhaps we should ask the Forum Admins to add the word "latest
" to the Content Filter.
(They already filter such offensive words as "k i d s
If I had a dollar for every forums post the included the phrase: "I'm using the latest Firmware", when in fact they aren't, I'd be a rich man.
I' have actually worked on HelpDesks where the "official response" for any
customer question was "Please upgrade to the current product if you require any assistance", if they weren't current. I can understand that employers reasons for this policy, but I felt like a "heel" when I was forced to provide that as an answer for even basic questions. (My employment with that particular Helpdesk was short-lived, I eventually quit).
Sometimes when I see a "terse" question on here that is missing even the basic troubleshooting information required, I respond by tersely requesting a "single" piece of the missing information. When the original author finally provides it, I request another "single" piece of the missing information. Ad nauseum.... [This extends their misery for getting assistance, but I feel their misery is self-inflicted, so it doesn't usually make me feel very guilty
Call me cruel, but I don't feel I should have to put any more effort into answers than the originator puts into their questions. I might feel differently if I was on the "payroll", but considering that this is a Community Forum, rather than a Support Desk with paid staff answering questions, my patience for this sometimes leads to sarcasm, or my "terse response strategy" above. I do try to play nice, as sometimes newbies simply don't know any better, but sometimes it just gets the better of me.
I try very hard to ensure that my reactions to an article, are in fact my reactions to the article
. I don't want to cause anyone grief, just because I was having a bad day when I read their article. Where possible I try to give people the benefit of the doubt. To date, there is only a single user on here that I refuse to respond to. I'm never rude to this person, I simply ignore their articles and questions, the person in question flamed me in a PM when I was trying to help them, so I no longer even attempt to help them, even when I'm confident that I know the correct answer. "Karma" is hard thing for some people to understand as a concept.
I sometimes wonder how many "Crystal Warriors" we have on here, that got their designation by simply typing 100 messages where the only text provided by them is "+1". I curse Google
every time I see such messages.
I'll get off my soapbox now....