can't create job when encrypted USB drive

[messer79]

Hello,
I am unable to create a backup job when an USB drive is encrypted (but of course unlocked).
There is no error message. Just the job isn't added to the list of jobs.

But when i try to create a job on an not encrypted drive everything goes well.

Do you have a similar problem?

[teracow]

.

[messer79]

Before Mr Wilson jumps in here, I'll try to save him the trouble by stating:

When you're asking a question, please include the following

Thank you.


NAS model: QNAP TS-269 PRO
Firmware revision: 4.0.5
Network Setup (ie Single Port or Port Trunking): Single Port
If Port Trunking is present please specify (choose correct one): N/A
If Disk related please also specify:
Drive Configuration: RAID 0
Number of drives: 2
For each drive please provide:
Drive Manufacturer (ie Seagate, WD, Hitachi, etc): 2xWD
Drive Model: 2xGreen
Drive Firmware revision (if available): I don't know

[teracow]

.

[pwilson]

Before Mr Wilson jumps in here, I'll try to save him the trouble by stating:

When you're asking a question, please include the following

Thank you.


NAS model: QNAP TS-269 PRO
Firmware revision: 4.0.5
Network Setup (ie Single Port or Port Trunking): Single Port
If Port Trunking is present please specify (choose correct one): N/A
If Disk related please also specify:
Drive Configuration: RAID 0
Number of drives: 2
For each drive please provide:
Drive Manufacturer (ie Seagate, WD, Hitachi, etc): 2xWD
Drive Model: 2xGreen
Drive Firmware revision (if available): I don't know

Observation for you:

1. "2*Green" isn't a Model#.
2. RAID0 is a bad idea even with "recommended" drives. A failure of any drive in RAID0 results in complete data loss on all drives.

3. Important: The article below compares the differences between Western Digital Desktop edition (WD Blue, WD Green and WD Black) drives and our Enterprise (WD RE and Velociraptors). This article does not apply to WD Red drives which are designed specifically to be used in a NAS enclosure.
   
   Western Digital manufactures desktop edition hard drives and RAID Edition (RE) hard drives. Each type of hard drive is designed to work specifically as a stand-alone drive, or in a multi-drive RAID environment.
   
   If you install and use a desktop edition hard drive connected to a RAID controller, the drive may not work correctly. This is caused by the normal error recovery procedure that a desktop edition hard drive uses.
   
   When an error is found on a desktop edition hard drive, the drive will enter into a deep recovery cycle to attempt to repair the error, recover the data from the problematic area, and then reallocate a dedicated area to replace the problematic area. This process can take up to 2 minutes depending on the severity of the issue. Most RAID controllers allow a very short amount of time for a hard drive to recover from an error. If a hard drive takes too long to complete this process, the drive will be dropped from the RAID array. Most RAID controllers allow from 7 to 15 seconds for error recovery before dropping a hard drive from an array. Western Digital does not recommend installing desktop edition hard drives in an enterprise environment (on a RAID controller).
   
   Western Digital RAID edition hard drives have a feature called TLER (Time Limited Error Recovery) which stops the hard drive from entering into a deep recovery cycle. The hard drive will only spend 7 seconds to attempt to recover. This means that the hard drive will not be dropped from a RAID array. While TLER is designed for RAID environments, a drive with TLER enabled will work with no performance decrease when used in non-RAID environments.
   
   Critical: WD Black, WD Green, and WD Blue hard drives are not recommended for and are not warranted for use in RAID environments utilizing Enterprise HBAs and/or expanders and in multi-bay chassis, as they are not designed for, nor tested in, these specific types of RAID applications. For all Business Critical RAID applications, please consider WD’s Enterprise Hard Drives that are specifically designed with RAID-specific, time-limited error recovery (TLER), are tested extensively in 24x7 RAID applications, and include features like enhanced RAFF technology and thermal extended burn-in testing.

   See Western Digital document: http://wdc.custhelp.com/app/answers/detail/a_id/1397

[messer79]

Hello, thank you for your reply.
I followed the steps but I failed again.

Here: http://messer.ath.cx/2013/11/17/encrypt ... kup-fails/ I uploaded some proccess screenshots. Maybe you will be so kind and hava a look at them.

Not that this helps much but, I just went through the process myself. Worked OK.

1. Began by formatting a flash USB key with encryption,
2. Removed it,
3. Re-inserted it,
4. Unlocked it,
5. Created an external backup job,
6. Ran the new job - OK,
7. Job is now listed as a job (see below).
[img]http://imageshack.com/a/img21/8526/xmsw.png[/img]
8. Removed the USB key,
9. Inserted into a PC,
10. Unlocked the USB key,
11. Hey! There are my files!

Unfortunately, it all worked as it should.

Did you follow the process?

[messer79]

Thank you for your reply.
I have RAID 1. I am sorry for the mistake.

[teracow]

.

[messer79]

I've seen your screenshots but they don't tell us much.
[...]
Please login to your NAS via SSH as "admin" and run the following:

Code: Select all

cat /etc/config/qsync/extdrv.conf

Please copy and paste the result back here.

That file is empty.
-rw-r--r-- 1 admin administ 0 Nov 2 09:36 extdrv.conf

If the device is formated with no encryption everything works properly.
But whenever you format the device with encryption (file system doesn't matter) you cannot create a job (but you can create folders).

[teracow]

.

[localknowledge]

Hi, I am having the exact same issue as the original poster, was hoping this was resolved or someone could take another look.
I can't create new backup job with these disks via backup station... the wizard seems to work fine when selecting the folder pairs however the job does not appear in the gui?
This was all working fine before I recently upgraded to the new firmware.

I logged in via ssh and ran the recommended command "cat /etc/config/qsync/extdrv.conf" and there was not output. Any ideas?

Many thanks!


Your Operating System you are using to access your NAS.
QNAP TS-669 Pro
Firmware 4.0.7
Network Setup = Single Port

If Disk related please also specify:
Drive Configuration: RAID6 [internal drives]
Number of drives 6
For each drive please provide:
Drive Manufacturer Hitachi,4tb
Drive Model HDS724040ALE640 * six
External Drive: Seagate 4TB
Model Expansion Desktop STBV4000300

[martin.g]

I have the same problem. Creation of backup jobs to an encrypted (unlocked) disk seems not to be possible.
The wizard goes through and says everything completed. But the job is not in the list and of course not working.

TS-268Pro at 4.2.0 for me.

[daveinc]

It's an old thread... But I'm seeing exactly the same problem as above on my TS-653A, running 4.3.4.0427.

Had a working backup to an external drive. Delete the job, and re-initialize the drive as encrypted, then attempt to recreate the job.

Everything seems to work ok, but no job is shown in the UI.

Any solution to this one? This is how I was hoping to do offsite backups.

[daveinc]

Scratch that, I removed the encryption on the drive, but it still won't let me create a new job.

Are there any known issues with creating backup jobs?