Help Please, my NMP stop working!!!!

QNAP NMP-1000P & NMP-1000 Network Multimedia Player related questions

Help Please, my NMP stop working!!!!

Postby javierdj » Thu Jul 19, 2012 12:20 am

First at all sorry for my awfull English :)

Yesterday my NMP-1000 stop working. I see only black screen on my TV.

Synphtoms:

After power on: On TV - splash screen " System Sturtup Please wait.."
On Device - "booting"

After 40 sec:
On TV - black screen or No signal
On device - "NMP-1000"

I Test:
The Web access all works OK. I can view system firmware upgrade\change any settings.
The network access, all works OK
Via web Folder Manager, I can see the internal hard drive and the movies inside, so I think there is no problem with hard disk
HDMI cable is OK, because the start image is showing, so the HDMI, I think, is OK

I tried:
- Update firmware via Web with the same version already installed (Official NMP-1000P 1.2.1 Build 0210 Firmware NTSC) all is ok but when it reboots the problem continues.
- Update firmware via seafe recovery version already installed with the Hard Disk into the unit (Official NMP-1000P 1.2.1 Build 0210 Firmware NTSC) and after a while the unit says: "Update Failure"

Please, can anybody help me? Any ideas ?
Thank you very much in advance.
javierdj
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Re: Help Please, my NMP stop working!!!!

Postby javierdj » Sat Jul 28, 2012 1:05 pm

Ok, tanks for the help!!!!
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Re: Help Please, my NMP stop working!!!!

Postby schumaku » Sat Jul 28, 2012 5:56 pm

There is not much the community can help.

Please be aware, thee are two differnt NMP models: NMP-1000 and the NMP-1000P. The firmware is not interchangeable. From what I?m awae, bith playes show the correct model name . with resp. without th P.

Try to power-up and boot your NMP without the HDD installed. Success?

If your NMP is the NMP-1000 model (non-P): connect it (now with the HDD instaled) to a Windows sytem as an external drive, and ruin an NTFS file system check on it.
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