USB Drive Not Seen [SOLVED]

[Lentilboy]

Hi all,

I am using a QNAP TS-112 with the latest firmware installed and cannot seem to get the USB HDD connected to either the front or rear usb ports to be visible.

I have checked the drive on my Mac and it is functioning normally, however when trying to set up backup it isn't visible.

I have read around and run commands #lusb and #dmesg which gives the following information. I am a novice here so if there is any other information needed please let me know and I will investigate and provide information back. Im using a Hitachi 1TB Tourno external drive formatted as ExFAT.

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[~] # lsusb
Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
[~] # dmesg
 F330)
[    9.596810] md: Skipping autodetection of RAID arrays. (raid=autodetect will force)
[    9.604584] RAMDISK: gzip image found at block 0
[   10.720035] VFS: Mounted root (ext2 filesystem) on device 1:0.
[   10.726457] Freeing init memory: 168K
[   10.933804] ehci_hcd: USB 2.0 'Enhanced' Host Controller (EHCI) Driver
[   10.940427] orion-ehci orion-ehci.0: Marvell Orion EHCI
[   10.945750] orion-ehci orion-ehci.0: new USB bus registered, assigned bus number 1
[   10.981271] orion-ehci orion-ehci.0: irq 19, io mem 0xf1050000
[   11.001229] orion-ehci orion-ehci.0: USB 2.0 started, EHCI 1.00
[   11.011580] hub 1-0:1.0: USB hub found
[   11.015366] hub 1-0:1.0: 1 port detected
[   11.331253] usb 1-1: new high-speed USB device number 2 using orion-ehci
[   11.338146] kjournald starting.  Commit interval 5 seconds
[   11.343706] EXT3-fs (sda1): mounted filesystem with writeback data mode
[   11.461883] md: md9 stopped.
[   11.483534] md: bind<sda1>
[   11.498197] bio: create slab <bio-1> at 1
[   11.502462] md/raid1:md9: active with 1 out of 1 mirrors
[   11.508022] created bitmap (65 pages) for device md9
[   11.531507] md9: bitmap initialized from disk: read 5/5 pages, set 0 of 132512 bits
[   11.539722] hub 1-1:1.0: USB hub found
[   11.551403] hub 1-1:1.0: 4 ports detected
[   11.571417] md9: detected capacity change from 0 to 542769152
[   11.612170]  md9: unknown partition table
[   12.984134] kjournald starting.  Commit interval 5 seconds
[   12.992210] EXT3-fs (md9): using internal journal
[   12.996935] EXT3-fs (md9): mounted filesystem with writeback data mode
[   13.311904] md: md13 stopped.
[   13.333379] md: bind<sda4>
[   13.348302] md/raid1:md13: active with 1 out of 1 mirrors
[   13.354012] created bitmap (57 pages) for device md13
[   13.366951] md13: bitmap initialized from disk: read 4/4 pages, set 0 of 114720 bits
[   13.411294] md13: detected capacity change from 0 to 469893120
[   13.441891]  md13: unknown partition table
[   14.058147] kjournald starting.  Commit interval 5 seconds
[   14.161785] EXT3-fs (md9): using internal journal
[   14.166515] EXT3-fs (md9): mounted filesystem with writeback data mode
[   14.578446] kjournald starting.  Commit interval 5 seconds
[   14.661576] EXT3-fs (md9): using internal journal
[   14.666301] EXT3-fs (md9): mounted filesystem with ordered data mode
[   14.822265] kjournald starting.  Commit interval 5 seconds
[   14.941521] EXT3-fs (md13): using internal journal
[   14.946335] EXT3-fs (md13): mounted filesystem with writeback data mode
[   38.469653] NET: Registered protocol family 5
[   38.841771] md: linear personality registered for level -1
[   38.906728] md: raid0 personality registered for level 0
[   38.983193] xor: measuring software checksum speed
[   39.031223]    arm4regs  :  1090.800 MB/sec
[   39.081220]    8regs     :   758.800 MB/sec
[   39.131222]    32regs    :   904.800 MB/sec
[   39.135423] xor: using function: arm4regs (1090.800 MB/sec)
[   39.811359] raid6: int32x1     86 MB/s
[   39.981318] raid6: int32x2    120 MB/s
[   40.151299] raid6: int32x4    132 MB/s
[   40.321383] raid6: int32x8    119 MB/s
[   40.325152] raid6: using algorithm int32x4 (132 MB/s)
[   40.330225] raid6: using intx1 recovery algorithm
[   40.469176] async_tx: api initialized (async)
[   40.721443] md: raid6 personality registered for level 6
[   40.726786] md: raid5 personality registered for level 5
[   40.732141] md: raid4 personality registered for level 4
[   40.843047] device-mapper: ioctl: 4.22.1-ioctl (2012-06-01) initialised: dm-devel@redhat.com
[   41.307106] MV-CESA:Fallback driver 'hmac(sha1)' could not be loaded!
[   41.313621] alg: hash: Failed to load transform for mv-hmac-sha1: -2
[   41.406599] cryptodev: driver 0.9 loaded.
[   41.626950] usbcore: registered new interface driver usbhid
[   41.632583] usbhid: USB HID core driver
[   41.723846] usbcore: registered new interface driver usblp
[   41.771003] sysinfo: Module loaded.
[   42.054418] tntfs: module license 'Commercial. For support email ntfs-support@tuxera.com.' taints kernel.
[   42.064056] Disabling lock debugging due to kernel taint
[   42.170265] Tuxera NTFS driver 3013.7.24.6 [Flags: R/W MODULE].
[   42.318239] Tuxera HFS+ driver 3013.5.18.4.5
[   42.736956] RPC: Registered named UNIX socket transport module.
[   42.743250] RPC: Registered udp transport module.
[   42.748081] RPC: Registered tcp transport module.
[   42.753031] RPC: Registered tcp NFSv4.1 backchannel transport module.
[   43.160971] NFS: Registering the id_resolver key type
[   43.425588] Installing knfsd (copyright (C) 1996 okir@monad.swb.de).
[   43.802334] fnotify: Load file notify kernel module.
[   43.988599] lib80211: common routines for IEEE802.11 drivers
[   43.994331] lib80211_crypt: registered algorithm 'NULL'
[   44.123046] cfg80211: Calling CRDA to update world regulatory domain
[   46.765717] usbcore: registered new interface driver snd-usb-audio
[   46.835274] usbcore: registered new interface driver snd-usb-caiaq
[   46.939388] Linux video capture interface: v2.00
[   47.139350] uvcvideo: Unable to create debugfs directory
[   47.171285] usbcore: registered new interface driver uvcvideo
[   47.177065] USB Video Class driver (1.1.1)
[   51.911079] eth0: mac address changed
[   51.952432] eth0: link down
[   51.955248] eth0: started
[   53.523534] eth0: link up, full duplex, speed 100 Mbps
[   64.242885] EXT2-fs (mtdblock5): warning: mounting unchecked fs, running e2fsck is recommended
[   67.494483] kjournald starting.  Commit interval 5 seconds
[   67.531529] EXT3-fs (md9): using internal journal
[   67.536253] EXT3-fs (md9): mounted filesystem with ordered data mode
[   71.635454] active port 0 :139
[   71.638585] active port 1 :445
[   71.641677] active port 2 :20
[   75.219414] EXT2-fs (mtdblock5): warning: mounting unchecked fs, running e2fsck is recommended
[   75.891720] md: bind<sda2>
[   75.909307] md/raid1:md1: active with 1 out of 1 mirrors
[   75.914754] md1: detected capacity change from 0 to 542851072
[   76.991691]  md1: unknown partition table
[   79.322571] Adding 530124k swap on /dev/md1.  Priority:-1 extents:1 across:530124k 
[   89.083227] EXT4-fs (sda3): Mount option "noacl" will be removed by 3.5
[   89.083236] Contact linux-ext4@vger.kernel.org if you think we should keep it.
[   89.083243] 
[   89.294911] ext4_init_reserve_inode_table0: sda3, 7441
[   89.300084] ext4_init_reserve_inode_table2: sda3, 7441, 0, 0, 4096
[   89.306375] EXT4-fs (sda3): mounted filesystem with ordered data mode. Opts: usrjquota=aquota.user,jqfmt=vfsv0,user_xattr,data=ordered,delalloc,noacl
[  104.194538] eth0: stopped
[  105.761986] eth0: link down
[  105.764806] eth0: started
[  107.540381] eth0: link up, full duplex, speed 100 Mbps
[  122.782418] eth0: stopped
[  122.810236] eth0: link down
[  122.813060] eth0: started
[  124.403173] eth0: link up, full duplex, speed 100 Mbps
[  224.229883] active port 0 :139
[  224.232992] active port 1 :445
[  224.236055] active port 2 :20
[  225.207335] warning: `proftpd' uses 32-bit capabilities (legacy support in use)
[  246.647324] Initiate iscsi target log successfully.
[  246.963888] iscsi_log_rcv_msg: get log pid = 6883.
[  253.715477] EXT2-fs (mtdblock5): warning: mounting unchecked fs, running e2fsck is recommended
[  279.600608] rule type=2, num=0
[  280.908716] WOL disable
[  307.686346] Loading iSCSI transport class v2.0-871.
[  309.011627] iscsi: registered transport (tcp)
[  310.002214] iscsid (8458): /proc/8458/oom_adj is deprecated, please use /proc/8458/oom_score_adj instead.
[  345.451277] pic_ioctl: signal_pending current failed
[  346.778871] NFSD: Using /var/lib/nfs/v4recovery as the NFSv4 state recovery directory
[  346.786965] NFSD: starting 90-second grace period
[~] # exit   

Many thanks in advance.

Kevin

[schumaku]

Hello Kevin,

Welcome to QNAP NAS Community Forum!

exFAT is a proprietary file system, requiring expensive licencing - and is not available on the QNAP NAS therefore.

Curious why you've chosen exFAT for this HDD - is it used also on other systems not supporting the much more complete NTFS?

-Kurt.

[Lentilboy]

Hi Kurt,

Thanks for the response, it was formatted as that out of frustration. I should have explained it was working previously and then stopped. I wondered if there was a problem with the drive so erased it and then when it wouldn't work tried different file systems. Bearing in mind I am working from a MAC what file system should i format with?

Best wishes

[Lentilboy]

I reformatted the drive as NTFS. Unfortunately the drive still isn't visible as an external drive.....

Any other suggestions?

Best wishes

[wilsodg]

Latest firmware - would that be 4.1.2 or 4.1.3? Probably best if you can state the version and the build. I had a USB issue appear (could not see the device in Virtualization station, although DMESG confirmed it loaded ok), raised a ticket, and QNAP said to install 4.1.3 since that apparently addresses a number of USB issues. Just about to check it out.

[Lentilboy]

Hi there,

The firmware is version 4.1.2.

Many Thanks

[P3R]

The firmware is version 4.1.2.

The question was for the version number and the build date. There have been multiple builds of 4.1.2 and those trying to help you here still don't know what firmware you're running.

[Lentilboy]

Apologies, the firmware version is actually 4.1.3 build 0217. (20150217)

Many thanks

[schumaku]

Does look like the USB desice is not detected at all. Unplug and replug - then run these commands (slightly changed) again:

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lsusb -v

Post everything.

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dmesg

The last 20..30 lines are sufficient here.

[Lentilboy]

Hi there,

Thanks for all your help with this, in the end I completed a low level format of the USB drive in question and this solved the problem. The drive is now working, seen by the nas and has successfully completed a back up. Not sure why the issue occurred or whether it could have been solved a different way but would be interested as to why the drive was visible on a MAC and a PC but not by the NAS.

Thanks

[pwilson]

Hi there,

Thanks for all your help with this, in the end I completed a low level format of the USB drive in question and this solved the problem. The drive is now working, seen by the nas and has successfully completed a back up. Not sure why the issue occurred or whether it could have been solved a different way but would be interested as to why the drive was visible on a MAC and a PC but not by the NAS.

Thanks

In case you missed it the first time:

exFAT is a proprietary file system, requiring expensive licencing - and is not available on the QNAP NAS therefore.