Problems with TS-219P II and Seagate ST3000DM001

[Pistolo]

Hello Everyone...

Yesterday, I installed two 3TB Seagate ST3000DM001 on my new TS-219P II, and everything worked fine (I used the latest version of the FW in the NAS and in the HDD). The problem appear today when I activated the Bitmap option of the Raid, because in that moment the NAS started to have a weird behavior when it was working with the HDDs (it shutdown and restart every 5-10 minutes).

I read the troubleshooting guide, so I extracted the HDDs and I deleted the volumes in my PC (I noticed that the "HDD 2" was formated only for 750 GB), in order to make a new installation. I did it with the latest FW of the NAS, but the problem still remains.

Can anyone help me to fix this problem? According what I read in other posts, there is a chance to instal a smaller HDD and then change that disk with the 3TB ones, does it work?

PS: I didn't use the Flash Reburn method.

[schumaku]

Assuming it's a RAID1 system, and you mentioned sosmething is wrong with the second HDD: Boot it just with the first HDD installed. It will show a degraded RAID1 then of course.

If the disk shows just 750 MB, it is possible this could caused to a limitation of the sytem you are plugging the disk to for testing/checking!

When this works, login to the NAS Linux shell - give a try to hot-plug the second HDD. Wwould be nice to see what the RAID dos at that stage: # cat /proc/mdstat

As well, try to capture the SMART information of the disk in question from the Web UI.

If you think the isue is related by the second HDD, you can consider to erase the first block on the second dis (double check if it is the second disk...) k # dd if=/dev/zero of=/dev/sdb bs=4096 count=1 - disconnect it, wait for the beep, and then replug. I would _assume_ tis will lead to an automatic repartitioning of the now "new" HDD, and a rebuild of the RAID.

[Pistolo]

I started with one disk ST3000DM001, and the NAS restared several times. (Same behavior than yesterday)

I tried with other HDD of 1TB (Seagate ST31000520AS CC38), and I got the same result, the NAS restarts when it is working with the disk (formatting, checking, etc).

When it is idle, the NAS doesn't have any problem. I'm really disapointed because I invested a lot of time to make work this QNAP NAS and I don't know what to do.

By the way, wheh I checked the registry, it said: "[Single Disk Volume: Drive 1] The file system is not clean. It is suggested that you run "check disk".", and when I check disk everything it's OK, in did, when I conect trough the shell, I can read that the system file is celan ¿?.

[schumaku]

The unclean file system message is obvious after one or many crahes.

If oyu have re-configured the NAS from scratch wiwth a diferent HDD, and it's still crashing, I strongly suggest to contact QNAP Customer Service (http://www.qnap.com/en/index.php?lang=en&sn=851) for in-depth checking. This might be a hardware issue.

Provide them witht the link to this disucssion please.

[Pistolo]

According with I read, the constant booting wasn't caused by the HDD. I changed the USB cable to the front port (USB 2.0) and in this moment the NAS stops to reboot, even in the log disappeared the message that the file system is not clean.

@Schumaku: This is a problem/failure with the USB 3.0 port. Can you report to QNAP?

[schumaku]

Hm, the broken network cable cant be fixed by QNAP I guess... Also have two broken USB cables (one 2.0, one 3.0) around here - and it often hits me that things are not recognized or badly fail on diferent systems. I see the constraint that a defect USB device should not bring the NAS down - considering this i all Kernel mode code....don't know if that can be addresssed.