Impossible to decrypt internal HDD?
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Impossible to decrypt internal HDD?
Hello,
As a long time, proud, user of my TS-269 Pro, I rebooted my NAS yesterday, and the option to decrypt my internal HDD's is gone, just plain gone, whilst it was still there the last time I booted up my NAS. Here is a screenshot,of the menu where I'd normally unlock the HDD's:
Can you please help me out? I can't access some files I really need...
As a long time, proud, user of my TS-269 Pro, I rebooted my NAS yesterday, and the option to decrypt my internal HDD's is gone, just plain gone, whilst it was still there the last time I booted up my NAS. Here is a screenshot,of the menu where I'd normally unlock the HDD's:
Can you please help me out? I can't access some files I really need...
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- doktornotor
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Re: Impossible to decrypt internal HDD?
Not, we cannot help you out with a screenshot in unknown language of an unknown firmware version.
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Re: Impossible to decrypt internal HDD?
Right. The firmware version is 4.1.0 build 0612. I attached a screenshot below with the interface language set to English, hope this clears your remarks.doktornotor wrote:Not, we cannot help you out with a screenshot in unknown language of an unknown firmware version.
Thank you for your prompt answer!
ps: the interface language in the first post, it's Dutch
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- pwilson
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Re: Impossible to decrypt internal HDD?
That screenshot would be perfectly accepttable over at: QNAP Club België & Nederland, but here in the QNAP NAS Community Forum we converse in English.Roensel wrote:ps: the interface language in the first post, it's Dutch
You can converse in either of your languages, we merely ask you to choose the appropriate language for the Forum you are using. If you are more comfortable in Nederlands, please feel free to take advantage of QNAP Club België & Nederland.
I'm not trying to be unfriendly, I am simply trying to help you find the right venue for your issue. Welcome to the QNAP NAS Community Forum.
Patrick M. Wilson
Victoria, BC Canada
QNAP TS-470 Pro w/ 4 * Western Digital WD30EFRX WD Reds (RAID5) - - Single 8.1TB Storage Pool FW: QTS 4.2.0 Build 20151023 - Kali Linux v1.06 (64bit)
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Re: Impossible to decrypt internal HDD?
Loud & clear. I made the erroneous assumption that the interface language wouldn't matter, as the menu in the attached screenshot clearly misses a few rows which should be there. For that I am sorry. Doktornotor already reminded me, that is why I retook that screenshot, with the interface language set to English.pwilson wrote:That screenshot would be perfectly accepttable over at: QNAP Club België & Nederland, but here in the QNAP NAS Community Forum we converse in English.Roensel wrote:ps: the interface language in the first post, it's Dutch
You can converse in either of your languages, we merely ask you to choose the appropriate language for the Forum you are using. If you are more comfortable in Nederlands, please feel free to take advantage of QNAP Club België & Nederland.
I'm not trying to be unfriendly, I am simply trying to help you find the right venue for your issue. Welcome to the QNAP NAS Community Forum.
- doktornotor
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Re: Impossible to decrypt internal HDD?
Looking at the 9 error messages, maybe you could actually read them?
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Re: Impossible to decrypt internal HDD?
I did, those messages were unrelated [package upgrades, invalid login, and some MySQL errors]. I searched the logs for errors; last message about the HDD's or encryption was that I had succesfully unlocked them with the correct passphrase. Since then, nothing mentioning either the internal HDD's or encryption/decryption. And the option in 'Storage Manager' to unlock them is gone. Between the last unlock and now, I did nothing that could lead to this error.doktornotor wrote:Looking at the 9 error messages, maybe you could actually read them?
The internal bays, both of them, contain a WD Red 3TB [WD30EFRX]. The interface states that their status is "good". They are hooked up in a RAID-1 array.
I was thinking about taking one of those two HDD's out, while the NAS is shut down. Might this have any effect? Are there downsides in removing one of the two drives whilst they have no errors/damaged sectors?
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Re: Impossible to decrypt internal HDD?
Wow. Looks like something is really wrong:
fdisk -l
mdadm --examine /dev/sda3
cryptsetup luksOpen /dev/sda1 md0
mdadm -Af /dev/md0 /dev/sd[a-d]3
fdisk -l
Code: Select all
Disk /dev/sda: 3000.5 GB, 3000592982016 bytes
255 heads, 63 sectors/track, 364801 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Device Boot Start End Blocks Id System
/dev/sda1 1 267350 2147483647+ ee EFI GPT
Disk /dev/sdb: 3000.5 GB, 3000592982016 bytes
255 heads, 63 sectors/track, 364801 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Device Boot Start End Blocks Id System
/dev/sdb1 1 267350 2147483647+ ee EFI GPT
Disk /dev/sdc: 515 MB, 515899392 bytes
8 heads, 32 sectors/track, 3936 cylinders
Units = cylinders of 256 * 512 = 131072 bytes
Device Boot Start End Blocks Id System
/dev/sdc1 1 17 2160 83 Linux
/dev/sdc2 * 18 1910 242304 83 Linux
/dev/sdc3 1911 3803 242304 83 Linux
/dev/sdc4 3804 3936 17024 5 Extended
/dev/sdc5 3804 3868 8304 83 Linux
/dev/sdc6 3869 3936 8688 83 Linux
Disk /dev/md9: 542 MB, 542769152 bytes
2 heads, 4 sectors/track, 132512 cylinders
Units = cylinders of 8 * 512 = 4096 bytes
Disk /dev/md9 doesn't contain a valid partition table
Disk /dev/md13: 469 MB, 469893120 bytes
2 heads, 4 sectors/track, 114720 cylinders
Units = cylinders of 8 * 512 = 4096 bytes
Disk /dev/md13 doesn't contain a valid partition table
Disk /dev/md256: 542 MB, 542834688 bytes
2 heads, 4 sectors/track, 132528 cylinders
Units = cylinders of 8 * 512 = 4096 bytes
Disk /dev/md256 doesn't contain a valid partition table
Disk /dev/md0: 2998.9 GB, 2998986297344 bytes
2 heads, 4 sectors/track, 732174389 cylinders
Units = cylinders of 8 * 512 = 4096 bytes
Disk /dev/md0 doesn't contain a valid partition table
Code: Select all
/dev/sda3:
Magic : a92b4efc
Version : 1.0
Feature Map : 0x0
Array UUID : a5ce6e99:1ca1f6ef:16483180:7fadee66
Name : 0
Creation Time : Mon Sep 9 17:05:07 2013
Raid Level : raid1
Raid Devices : 2
Avail Dev Size : 5857395112 (2793.02 GiB 2998.99 GB)
Array Size : 2928697556 (2793.02 GiB 2998.99 GB)
Super Offset : 5857395368 sectors
Unused Space : before=0 sectors, after=256 sectors
State : clean
Device UUID : 55c8f18e:8d43d598:cb2333a9:226d3f69
Update Time : Sat Jul 12 20:11:32 2014
Checksum : 1079fdb4 - correct
Events : 1953
Device Role : Active device 0
Array State : AA ('A' == active, '.' == missing, 'R' == replacing)
Code: Select all
Device /dev/sda1 is not a valid LUKS device.
Code: Select all
mdadm: /dev/sda3 is busy - skipping
mdadm: /dev/sdb3 is busy - skipping
mdadm: no recogniseable superblock on /dev/sdc3
mdadm: /dev/sdc3 has no superblock - assembly aborted
- doktornotor
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Re: Impossible to decrypt internal HDD?
Looks like your device is having some serious issues. Would suggest contacting QNAP support after the weekend is over and leaving the thing alone meanwhile to avoid further damage.
http://helpdesk.qnap.com/index.php?/Tickets/Submit
http://helpdesk.qnap.com/index.php?/Tickets/Submit
I'm gone from this forum till QNAP stop wasting volunteers' time. Get help from QNAP helpdesk instead.
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Re: Impossible to decrypt internal HDD?
Thanks! Will contact them. Should I just leave it running or is it better to turn it off completely, the normal way [via interface]?doktornotor wrote:Looks like your device is having some serious issues. Would suggest contacting QNAP support after the weekend is over and leaving the thing alone meanwhile to avoid further damage.
http://helpdesk.qnap.com/index.php?/Tickets/Submit
- doktornotor
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Re: Impossible to decrypt internal HDD?
Well, I'd rather leave it running since it seems that at least the SSH works for now -- which will be needed for remote assistance.
I'm gone from this forum till QNAP stop wasting volunteers' time. Get help from QNAP helpdesk instead.
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