HELP TS-419P II crashed long story.... (stuck in booting)

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wesone
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Posts: 12
Joined: Mon Apr 26, 2010 11:09 pm

HELP TS-419P II crashed long story.... (stuck in booting)

Post by wesone »

Hi Guys, :S Here i go....

Yesterday evening i copied 30 GB in data to my Qnap..... (Win 7)
Not keeping in mind that my config would should down in approx +/-1hr

This morning i saw on my comp dat de copy sessions was completed for 80% because the drive was lost.
If i looked at my qnap he was still running sort of ligths blinking but not approachable thru IP adress?
So cold reboot ...... Now the problem he doesnt reboot is stuck starting services.... red/green blinking 0.5sec continous HDD spinning as following...

Array 1 HDD 1 + 2 blink in a standard modus
Array 2 HDD 3 + 4 blink rapidly

My guess there is something wrong with array 2 and he has to be repaird before rebooting.

My Qnap TS-419P II
Firmware : 4.0.7 build 0412
Raid 1 2 arrays
4 HDD's WD 3TB type unknown a the moment rebuilding at the moment i hope...
Config running stable for approx 3 years

Anybody an idea how to harvest a litlle of the data? array 1?
If i remove all drives the qnap reboots so qnap still in operational condition...

Thanks in advance
wesone
Starting out
Posts: 12
Joined: Mon Apr 26, 2010 11:09 pm

Re: HELP TS-419P II crashed long story.... (stuck in booting

Post by wesone »

As off now approx in this state for 5hrs.
Disks approx 75% off capacity full
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pwilson
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Posts: 22533
Joined: Fri Mar 06, 2009 11:20 am
Location: Victoria, BC, Canada (UTC-08:00)

Re: HELP TS-419P II crashed long story.... (stuck in booting

Post by pwilson »

wesone wrote:Hi Guys, :S Here i go....

Yesterday evening i copied 30 GB in data to my Qnap..... (Win 7)
Not keeping in mind that my config would should down in approx +/-1hr

This morning i saw on my comp dat de copy sessions was completed for 80% because the drive was lost.
If i looked at my qnap he was still running sort of ligths blinking but not approachable thru IP adress?
So cold reboot ...... Now the problem he doesnt reboot is stuck starting services.... red/green blinking 0.5sec continous HDD spinning as following...

Array 1 HDD 1 + 2 blink in a standard modus
Array 2 HDD 3 + 4 blink rapidly

My guess there is something wrong with array 2 and he has to be repaird before rebooting.

My Qnap TS-419P II
Firmware : 4.0.7 build 0412
Raid 1 2 arrays
4 HDD's WD 3TB type unknown a the moment rebuilding at the moment i hope...
Config running stable for approx 3 years

Anybody an idea how to harvest a litlle of the data? array 1?
If i remove all drives the qnap reboots so qnap still in operational condition...

Thanks in advance
Login via SSH (PuTTY), and run the following commands:

Code: Select all

#!/bin/sh
rm -f /tmp/nasreport
touch /tmp/nasreport
chmod +x /tmp/nasreport
cat <<EOF >>/tmp/nasreport
#!/bin/sh
#
# NAS Report by Patrick Wilson
# see: http://forum.qnap.com/viewtopic.php?f=185&t=82260#p366188
#
# 
echo "*********************"
echo "** QNAP NAS Report **"
echo "*********************"
echo " "
echo "NAS Model:      \$(getsysinfo model)"
echo "Firmware:       \$(getcfg system version) Build \$(getcfg system 'Build Number')"
echo "System Name:    \$(/bin/hostname)"
echo "Workgroup:      \$(getcfg system workgroup)"
echo "Base Directory: \$(dirname \$(getcfg -f /etc/config/smb.conf Public path))"
echo "NAS IP address: \$(ifconfig \$(getcfg network 'Default GW Device') | grep addr: | awk '{ print \$2 }' | cut -d: -f2)"
echo " " 
echo "Default Gateway Device: \$(getcfg network 'Default GW Device')" 
echo " "
ifconfig \$(getcfg network 'Default GW Device') | grep -v HWaddr
echo " "
echo -n "DNS Nameserver(s):" 
cat /etc/resolv.conf | grep nameserver | cut -d' ' -f2
echo " "
echo " "
echo "HDD Information:"
echo " "
if [ -x /sbin/hdparm ]; then
   /sbin/hdparm -i /dev/sd[a-d] 2>/dev/null | grep Model
else 
   echo "   /sbin/hdparm is not present" 
fi
echo " "
echo "Disk Space:"
echo " "
df -h | grep -v qpkg
echo " "
echo "Mount Status:" 
echo " "
mount | grep -v qpkg
echo " " 
echo "RAID Status:" 
echo " " 
cat /proc/mdstat
echo " " 
#echo "QNAP Media Scanner / Transcoder processes running: "
#echo " " 
#/bin/ps | grep medialibrary | grep -v grep
#echo " " 
#echo -n "MediaLibrary Configuration file: " 
#ls -alF /etc/config/medialibrary.conf
#echo " " 
#echo "/etc/config/medialibrary.conf:"
#cat /etc/config/medialibrary.conf
echo " "
echo "Memory Information:" 
echo " "
cat /proc/meminfo | grep Mem
echo " "
echo "NASReport completed on \$(date +'%Y-%m-%d %T') ($0)" 
EOF
sleep 2
clear
/tmp/nasreport
echo "Done." 
#done
Please cut&paste the output of the resulting "NASReport" back to this message thread.

Patrick M. Wilson
Victoria, BC Canada
QNAP TS-470 Pro w/ 4 * Western Digital WD30EFRX WD Reds (RAID5) - - Single 8.1TB Storage Pool FW: QTS 4.2.0 Build 20151023 - Kali Linux v1.06 (64bit)
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wesone
Starting out
Posts: 12
Joined: Mon Apr 26, 2010 11:09 pm

Re: HELP TS-419P II crashed long story.... (stuck in booting

Post by wesone »

Sorry no experience with SSH / Putty.

Downloaded putty try to login but alway get the same result network error ... connection refused.... :S

Pffff going nuts...
wesone
Starting out
Posts: 12
Joined: Mon Apr 26, 2010 11:09 pm

Re: HELP TS-419P II crashed long story.... (stuck in booting

Post by wesone »

AS of now all hdd lights are blinking normal steady but the red / green leds keep blinking....
User avatar
pwilson
Guru
Posts: 22533
Joined: Fri Mar 06, 2009 11:20 am
Location: Victoria, BC, Canada (UTC-08:00)

Re: HELP TS-419P II crashed long story.... (stuck in booting

Post by pwilson »

wesone wrote:Sorry no experience with SSH / Putty.

Downloaded putty try to login but alway get the same result network error ... connection refused.... :S

Pffff going nuts...
Can you access the Admin WebUI?

Image

By default SSH is enabled. Did you disable it?

Patrick M. Wilson
Victoria, BC Canada
QNAP TS-470 Pro w/ 4 * Western Digital WD30EFRX WD Reds (RAID5) - - Single 8.1TB Storage Pool FW: QTS 4.2.0 Build 20151023 - Kali Linux v1.06 (64bit)
Forums: View My Profile - Search My Posts - View My Photo - View My Location - Top Community Posters
QNAP: Turbo NAS User Manual - QNAP Wiki - QNAP Tutorials - QNAP FAQs

Please review: When you're asking a question, please include the following.
wesone
Starting out
Posts: 12
Joined: Mon Apr 26, 2010 11:09 pm

Re: HELP TS-419P II crashed long story.... (stuck in booting

Post by wesone »

Nope cant adress him thru the web UI maybe if i power him down hardware button and only place array 1? woul that help him to boot? and access the web ui?

No i dont think i deactivated it...
wesone
Starting out
Posts: 12
Joined: Mon Apr 26, 2010 11:09 pm

Re: HELP TS-419P II crashed long story.... (stuck in booting

Post by wesone »

Now 3 hdd are blinking sync and 1 hdd is burning permenatly.... is this disk the problem?
User avatar
pwilson
Guru
Posts: 22533
Joined: Fri Mar 06, 2009 11:20 am
Location: Victoria, BC, Canada (UTC-08:00)

Re: HELP TS-419P II crashed long story.... (stuck in booting

Post by pwilson »

wesone wrote:Now 3 hdd are blinking sync and 1 hdd is burning permenatly.... is this disk the problem?
It would help your cause if you'd share the colour, as well as blinking vs constant etc. Are there any constant RED LED's above any of your drives?

Check out the Checking System Status (LED and Alarm Buzzer) section of the manual.

Patrick M. Wilson
Victoria, BC Canada
QNAP TS-470 Pro w/ 4 * Western Digital WD30EFRX WD Reds (RAID5) - - Single 8.1TB Storage Pool FW: QTS 4.2.0 Build 20151023 - Kali Linux v1.06 (64bit)
Forums: View My Profile - Search My Posts - View My Photo - View My Location - Top Community Posters
QNAP: Turbo NAS User Manual - QNAP Wiki - QNAP Tutorials - QNAP FAQs

Please review: When you're asking a question, please include the following.
wesone
Starting out
Posts: 12
Joined: Mon Apr 26, 2010 11:09 pm

Re: HELP TS-419P II crashed long story.... (stuck in booting

Post by wesone »

There was one red but it went away. But rebooted my system with only the 3 drives and now i can access back in my qnap.

But can't access the data because of the following errors:
6080,"Warning","2014-07-13","09:05:43","System","127.0.0.1","localhost","Folders(Public, Qusb, Qweb, Qmultimedia, Qdownload) for default network shares do not exist. Restore default network shares or format your disk volume."
6079,"Warning","2014-07-13","09:05:42","System","127.0.0.1","localhost","Default network shares(Public, Qusb, Qweb, Qmultimedia, Qdownload) do not exist. Restore default network shares or format your disk volume."

So i guess that both arrays are there but not the mapping to reach them can i do this trough SSH? because trying to restore them trough the webui doesnt work.
In the meanwhile i can access the Qnap through SSH. Tried running your prog but do i have to type it over rule by rule, seem i am not able to copy it as a whole..

Thanks in advance
wesone
Starting out
Posts: 12
Joined: Mon Apr 26, 2010 11:09 pm

Re: HELP TS-419P II crashed long story.... (stuck in booting

Post by wesone »

*********************

NAS Model: TS-421
Firmware: 4.0.7 Build 20140412
System Name: Wesco
Workgroup: NAS
Base Directory: /share/MD1_DATA
NAS IP address: 192.168.1.102

Default Gateway Device: eth1

inet addr:192.168.1.102 Bcast:192.168.1.255 Mask:255.255.255.0
UP BROADCAST NOTRAILERS RUNNING MULTICAST MTU:1500 Metric:1
RX packets:22578 errors:0 dropped:0 overruns:0 frame:0
TX packets:16692 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:532
RX bytes:6653966 (6.3 MiB) TX bytes:12128345 (11.5 MiB)
Interrupt:15


DNS Nameserver(s):192.168.1.1
255.255.255.0


HDD Information:


Disk Space:

Filesystem Size Used Available Use% Mounted on
/dev/ram0 32.9M 15.4M 17.5M 47% /
tmpfs 64.0M 368.0k 63.6M 1% /tmp
/dev/sda4 364.2M 364.2M 0 100% /mnt/ext
/dev/md9 509.5M 136.7M 372.7M 27% /mnt/HDA_ROOT
/dev/md0 1.8T 1.5T 272.0G 85% /share/MD0_DATA
tmpfs 32.0M 0 32.0M 0% /.eaccelerator.tmp

Mount Status:

/proc on /proc type proc (rw)
none on /dev/pts type devpts (rw,gid=5,mode=620)
sysfs on /sys type sysfs (rw)
tmpfs on /tmp type tmpfs (rw,size=64M)
none on /proc/bus/usb type usbfs (rw)
/dev/sda4 on /mnt/ext type ext3 (rw)
/dev/md9 on /mnt/HDA_ROOT type ext3 (rw,data=ordered)
/dev/md0 on /share/MD0_DATA type ext4 (rw,usrjquota=aquota.user,jqfmt=vfsv0,user_xattr,data=ordered,delalloc,noacl)
none on /sys/kernel/config type configfs (rw)
tmpfs on /.eaccelerator.tmp type tmpfs (rw,size=32M)

RAID Status:

Personalities : [linear] [raid0] [raid1] [raid10] [raid6] [raid5] [raid4]
md0 : active raid1 sdb3[0] sda3[1]
1951945536 blocks [2/2] [UU]
bitmap: 1/233 pages [4KB], 4096KB chunk

md4 : active raid1 sdc2[2](S) sdb2[1] sda2[0]
530048 blocks [2/2] [UU]

md13 : active raid1 sdc4[2] sda4[0] sdb4[1]
458880 blocks [4/3] [UUU_]
bitmap: 42/57 pages [168KB], 4KB chunk

md9 : active raid1 sdc1[2] sda1[0] sdb1[1]
530048 blocks [4/3] [UUU_]
bitmap: 43/65 pages [172KB], 4KB chunk

unused devices: <none>


Memory Information:

MemTotal: 1035348 kB
MemFree: 735288 kB

NASReport completed on 2014-07-13 10:10:44 (-sh)

Hope this helps
User avatar
pwilson
Guru
Posts: 22533
Joined: Fri Mar 06, 2009 11:20 am
Location: Victoria, BC, Canada (UTC-08:00)

Re: HELP TS-419P II crashed long story.... (stuck in booting

Post by pwilson »

wesone wrote:*********************

NAS Model: TS-421
Firmware: 4.0.7 Build 20140412
System Name: Wesco
Workgroup: NAS
Base Directory: /share/MD1_DATA
NAS IP address: 192.168.1.102

Default Gateway Device: eth1

inet addr:192.168.1.102 Bcast:192.168.1.255 Mask:255.255.255.0
UP BROADCAST NOTRAILERS RUNNING MULTICAST MTU:1500 Metric:1
RX packets:22578 errors:0 dropped:0 overruns:0 frame:0
TX packets:16692 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:532
RX bytes:6653966 (6.3 MiB) TX bytes:12128345 (11.5 MiB)
Interrupt:15


DNS Nameserver(s):192.168.1.1
255.255.255.0


HDD Information:


Disk Space:

Filesystem Size Used Available Use% Mounted on
/dev/ram0 32.9M 15.4M 17.5M 47% /
tmpfs 64.0M 368.0k 63.6M 1% /tmp
/dev/sda4 364.2M 364.2M 0 100% /mnt/ext
/dev/md9 509.5M 136.7M 372.7M 27% /mnt/HDA_ROOT
/dev/md0 1.8T 1.5T 272.0G 85% /share/MD0_DATA
tmpfs 32.0M 0 32.0M 0% /.eaccelerator.tmp

Mount Status:

/proc on /proc type proc (rw)
none on /dev/pts type devpts (rw,gid=5,mode=620)
sysfs on /sys type sysfs (rw)
tmpfs on /tmp type tmpfs (rw,size=64M)
none on /proc/bus/usb type usbfs (rw)
/dev/sda4 on /mnt/ext type ext3 (rw)
/dev/md9 on /mnt/HDA_ROOT type ext3 (rw,data=ordered)
/dev/md0 on /share/MD0_DATA type ext4 (rw,usrjquota=aquota.user,jqfmt=vfsv0,user_xattr,data=ordered,delalloc,noacl)
none on /sys/kernel/config type configfs (rw)
tmpfs on /.eaccelerator.tmp type tmpfs (rw,size=32M)

RAID Status:

Personalities : [linear] [raid0] [raid1] [raid10] [raid6] [raid5] [raid4]
md0 : active raid1 sdb3[0] sda3[1]
1951945536 blocks [2/2] [UU]
bitmap: 1/233 pages [4KB], 4096KB chunk

md4 : active raid1 sdc2[2](S) sdb2[1] sda2[0]
530048 blocks [2/2] [UU]

md13 : active raid1 sdc4[2] sda4[0] sdb4[1]
458880 blocks [4/3] [UUU_]
bitmap: 42/57 pages [168KB], 4KB chunk

md9 : active raid1 sdc1[2] sda1[0] sdb1[1]
530048 blocks [4/3] [UUU_]
bitmap: 43/65 pages [172KB], 4KB chunk

unused devices: <none>


Memory Information:

MemTotal: 1035348 kB
MemFree: 735288 kB

NASReport completed on 2014-07-13 10:10:44 (-sh)

Hope this helps
Please provide the output of:

Code: Select all

mdadm --detail /dev/md1
cat /etc/resolv.conf
#done


Patrick M. Wilson
Victoria, BC Canada
QNAP TS-470 Pro w/ 4 * Western Digital WD30EFRX WD Reds (RAID5) - - Single 8.1TB Storage Pool FW: QTS 4.2.0 Build 20151023 - Kali Linux v1.06 (64bit)
Forums: View My Profile - Search My Posts - View My Photo - View My Location - Top Community Posters
QNAP: Turbo NAS User Manual - QNAP Wiki - QNAP Tutorials - QNAP FAQs

Please review: When you're asking a question, please include the following.
wesone
Starting out
Posts: 12
Joined: Mon Apr 26, 2010 11:09 pm

Re: HELP TS-419P II crashed long story.... (stuck in booting

Post by wesone »

[~] # mdadm --detail /dev/md1
mdadm: md device /dev/md1 does not appear to be active.
[~] # cat /etc/resolv.conf
nameserver 192.168.1.1
nameserver 255.255.255.0
[~] # #done
User avatar
pwilson
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Posts: 22533
Joined: Fri Mar 06, 2009 11:20 am
Location: Victoria, BC, Canada (UTC-08:00)

Re: HELP TS-419P II crashed long story.... (stuck in booting

Post by pwilson »

wesone wrote:

Code: Select all

[~] # mdadm --detail /dev/md1
mdadm: md device /dev/md1 does not appear to be active.
[~] # cat /etc/resolv.conf
nameserver 192.168.1.1
nameserver 255.255.255.0
[~] # #done
Your second RAID array does not seem to exist. I would suggest you submit a ticket with the QNAP Helpdesk, asking them to manually rebuild your second array for you.

Also please be aware that 255.255.255.0 is not a valid Nameserver address! Change your second nameserver to 0.0.0.0

Patrick M. Wilson
Victoria, BC Canada
QNAP TS-470 Pro w/ 4 * Western Digital WD30EFRX WD Reds (RAID5) - - Single 8.1TB Storage Pool FW: QTS 4.2.0 Build 20151023 - Kali Linux v1.06 (64bit)
Forums: View My Profile - Search My Posts - View My Photo - View My Location - Top Community Posters
QNAP: Turbo NAS User Manual - QNAP Wiki - QNAP Tutorials - QNAP FAQs

Please review: When you're asking a question, please include the following.
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