Vista explorer hangs accessing Samba Shares

[JungleJim]

I would like to add that i've still no luck with this issue.

I am using Vista Home Premium x32 with a Qnap TS-419U.

Is it not possible to upgrade the Samba version in the Qnap? Am i right in saying a more recent revision doesn't have this issue...?

I'm looking forward to a resolution, please Qnap.

Regards, JungleJim.

[schumaku]

Blame the so-called security industry - an additional rip-off for non-manageable and cumbersome firewall extensions and Windows Explorer plug-ins. Instead painful de-installation processes, most incomplete. In addition, some s**k Windows OEM product managers pre-installing such cumbersome stuff on large volume mainstream notebooks and desktops - in the hope to make some money out of the license activation.

Never experienced such issues with the standard Vista or Windows 7 firewall, except where some remaining of brain-dead security software terrorized the customers. And no: Never had to adjust any parameters manually.

-Kurt.

[QNAPJason]

Hi JungleJim,
We have not experienced vista explorer hang/crash here with QNAP NAS.
May I know if you have any firewall or anti-virus software installed on your Vista?
Do you have another PC to test?

Jason

[JungleJim]

Hi JungleJim,
We have not experienced vista explorer hang/crash here with QNAP NAS.
May I know if you have any firewall or anti-virus software installed on your Vista?
Do you have another PC to test?

Jason

Hi Jason,

I might have the wrong end of the stick but i thought the ongoing conversations in this thread are to do with my issue.
Anyway, no i have disabled any firewalls and do not have any antivirus installed. I have tried setting the registry value to NTLM v1 instead of v2, or whatever it was. I can see the Samba share in explorer and as an iTunes library share, but if i try and access either, the PC hangs causes my network connection to stop responding, and sometimes it causes the Qnap NAS to stall for a couple of minutes. I have an iMac which works fine and an XP laptop that also works fine. Its just the vista machine.

I had a feeling i was not alone with this, but maybe it seems my issue is different...!

Thanks for helping me out.

JungleJim.

[schumaku]

...I can see the Samba share in explorer and as an iTunes library share, but if i try and access either, the PC hangs causes my network connection to stop responding, and sometimes it causes the Qnap NAS to stall for a couple of minutes. I have an iMac which works fine and an XP laptop that also works fine. Its just the vista machine.

Dear JungleJim,

Please confirm the QNAP NAS stall when accessing it from the Vista/Windows 7 is denying any other activities from other workstations. If this is the case, it is possible there is a problem with erroneous sectors or the disk drives in general. There are no special settings required to work the QNAP from a Windows 7 system (one exception: With Active Directory integration and firmware before 3.2.0, "Send LM & NTLMv2 session security if negotiated" is required [but never NTLMv1!]) Please let us know about your disks (make, model with version, firmware), run a full SMART test, on all HDD, and report.

-Kurt.

[ronk]

This may be related with the more general problem of iTunes running on a vista system - more specifically the problem with the Bonjour (mdnsNSP.dll) service which can create a bad route. On my Vista 64 system installing iTunes prevented some of the Qnap services from displaying, and crashed the router every other day. You could disable the Bonjour service, but that would probably not allow itunes to find its library on your Qnap server.

Microsoft does have a entry on this problem - which I now cannot locate. According to them the problem was with all versions of Vista and Windows 7. The explanation is along the lines of: Bonjour initially cannot get an ip address from the DNS, it sets the route to 0, and subsequently does not update it when an address is obtained. This then prevents proper communications.
Note that Bounjour inserts itself into Microsoft's winsock communications stack to intercept communications.

Ron

[loekf]

This may be related with the more general problem of iTunes running on a vista system - more specifically the problem with the Bonjour (mdnsNSP.dll) service which can create a bad route. On my Vista 64 system installing iTunes prevented some of the Qnap services from displaying, and crashed the router every other day. You could disable the Bonjour service, but that would probably not allow itunes to find its library on your Qnap server.

Microsoft does have a entry on this problem - which I now cannot locate. According to them the problem was with all versions of Vista and Windows 7. The explanation is along the lines of: Bonjour initially cannot get an ip address from the DNS, it sets the route to 0, and subsequently does not update it when an address is obtained. This then prevents proper communications.
Note that Bounjour inserts itself into Microsoft's winsock communications stack to intercept communications.

Ron

Hmm... is this the final rootcause ? I have been chasing a Windows 7 issue for months now and still no conclusion. My workaround is to manually connect and disconnect the share (Qmultimedia) whenever I have to transfer movies and videos to my 419P. I entered a ticket with QNAP a long time ago, they even checked the issue themselves, but no effect. I see the same issue for older models (109, 209) and my new 419P. When the SMB connection idles too long, Windows Explorer will crash after a random period, forcing you to do a reboot. After the reboot all is ok again, including the SMB connection.

I tried various things, like installing and using different firewall products. As I'm using x64 Windows 7 home premium I had to manually change some registry settings to force the correct NTLM settings.

Recently I got a Asus netbook and on this netbook (Windows 7 Starter, later on Windows 7 Home Premium) no Explorer hangsup occur. I can leave the drive connected and Explorer NEVER crashes. Now I'm thinking about it, the only difference is that on the Netbook I don't have iTunes installed.

As I don't use the iTunes service on the QNAP I'm going to disable the Bonjour service on my desktop machine to see if it helps. Much appreciated if you could find the Microsoft KB article/ticket.

[loekf]

Update.

My Explorer hang ups (Windows 7) are gone when I disable Apple's Bonjour service. iTunes will complain one time at start-up. Next time, it won't.

You don't need Bonjour unless:

- You run an iTunes server on the NAS.
- You want to use iTunes combined with remote speakers, e.g. Apple's AirportExpress

QNAP: any idea whether Microsoft and Apple are doing something about this ? I've seen no improvement in the iTunes 9.x updates.

[jineshabraham]

That worked fine for me too.. Thanks

[mlynchit]

LSO.

Large Segment Offload.

Turn it off.


And to the original poster, 4 years ago, just get rid of Vista

Michael

(Microsoft introduced LSO with 2008/Vista. They just decided to turn it on. Long story short, It caught many admins unawares, and has caused countless phantom issues)

[mlynchit]

Actually, can I suggest that everyone experiencing share access lock-ups, post in their PC make, model, OS, and specifically the NIC.

I have a Dell PE2900, Win 2008 64bit (vista), Broadcom BCM5708C NetXtreme II GigE