Can browse my TS-410, but not copy anything to it

[lochwinnoch]

Hi all,

I've been reading posts all day and trying things, but can't seem to find anyone with the same issue as me, although some elements seem similar.

TS-410 with 4 1.5TB drives in RAID. Been running fine since I got it 4 years ago or so.
Windows Vista Home 32-bit.
For some reason, as of today, I can browse the files in the shares fine (as mapped network drives) but I cannot copy anything to them. They start and show around 8% copied and then always stop. Every file, regardless of size stops in the sub 10% range and hangs. Teracopy notes errors either of "the specified network name is no longer available" or a semaphore timeout having expired.

Now, I was having issues with my Sonos music system recently, which I discovered was down to IP conflicts with a streaming media device on the network, now solved.
As part of that process, I shut everything off, booted the router and assigned high IP numbers via the router to the 3 Sonos units, and to the NAS. I have checked that the router is the only DHCP on the network. Everything else is running with dynamic IPs set (e.g. iphones, ipads etc).

I can access the QNAP admin interface just fine via the new IP address and QNAP finder sees it as that too.
I can ping it as its workgroup name and as its IP address and it responds.

Browsing is fine. But copying is not.

I suspect something to do with folder permissions? I check the folders and they are set as "read only" (for some reason, they never used to be otherwise I could never have filled 2.5TB!). But I cannot change this. I am using the Windows admin account as it is my personal account. But I can't seem to change shared folder permissions to try and eliminate that possibility.

I have 2 accounts on the QNAP - "admin" and an account with the same user name as my Windows user that is the admin on there, which is also trying to change these permissions. No dice. Passwords are the same too.

I'm stumped now - networks and user accounts are not my bag, so any help you can give will be appreciated.

Apologies if it's a noob question or glaringly obvious, or if it's been answered on here before. I have been reading all day and getting "snow blindness" now...

[lochwinnoch]

Oh - additional. I also can't update the firmware. I've tried a few ways, even via QNAP Finder, but it looks like it can't copy the files - it gets stuck at 10% for ages, then switches to 1% before I cancelled it (as it was 15 mins hanging).

Current loaded firmware is 3.5.2 Build 1126T

[pwilson]

Oh - additional. I also can't update the firmware. I've tried a few ways, even via QNAP Finder, but it looks like it can't copy the files - it gets stuck at 10% for ages, then switches to 1% before I cancelled it (as it was 15 mins hanging).

Current loaded firmware is 3.5.2 Build 1126T

Check the System Status pages in the Admin WebUI, and check to ensure your drives are all okay. If RAID has kicked a drive out of the array, your NAS will be running in "degraded mode", and it will be read-only.

Good luck.

[lochwinnoch]

OK - will check tonight; thanks for the response.

I'm still suspecting an account access/permissions issue of some sort - I can't stream files to the Sonos at all any more either, which is a first. I can see them via Sonos' interface (although that could well be an indexed cache it holds, not live files) but they don't play.

[medbusiness]

I am experiencing the same problem with my 419p+...I can no longer index my sonos system with the Qmultimedia folder! Any help would be greatly appreciated. Just upgraded to 3.7 firmware with no improvement.

[P3R]

If RAID has kicked a drive out of the array, your NAS will be running in "degraded mode", and it will be read-only.

When losing one disk from a RAID 5 (or two disks from a RAID 6) the RAID is considered degraded but still functional and not read only.

It is when two disks are dropped from the RAID 5 (or three disks from a RAID 6) it becomes read-only, but still offer the possibility to salvage some of the data (only what can be recreated from the remaining disks). Some data loss will of course occur if backups aren't available.

Unfortunately it may in this case be two disks that have failed in the RAID 5.

@lochwinnoch, contact Qnap support for assistance if you're unable to determine the status of the RAID yourself.
'

[lochwinnoch]

Hi all,

continued issues with this. I suspect permissions issues either on QNAP or Windows Vista end but I can't get to the bottom of it.

Status:
Can map share folders on the NAS as Windows Vista (32b) drives via IP address fine;
I connect to these as a "different user" and use the Admin credentials set from the NAS admin interface, assuming this will be the most powerful credentials;
The laptop is on a static IP;
The NAS is on a static IP;
The router is handling the DHCP;
I can read files from it no problem - 5Gb DVD rips run via VLC with no hitch;
I cannot copy files to it. TeraCopy times out and throws an error of "the specified network name is no longer available";
When using standard Windows copy, it times out with "Error 0x80070079: The semaphore
timeout period has expired";
Cannot copy files of any size to it;
Whilst the copy never completes, the file is visible on the NAS, with a full filesize listed. However they don't work, so I suspect this is Windows reporting off META data or something similar, and not the real filesize;
I have updated network card drivers to latest;
I cannot update the NAS firmware - gets to c. 10% hangs and eventually stops (via QNAP finder - via NAS upload or auto-update does not work either).

The RAID 5 drives are all showing as "GOOD" in the SMART information section.

I have 2 users on the box: admin and a named user (also part of admin). Some strange things: I can't change permissions on any files or folders, which may be the cause. The files I can read off of the NAS have both "read and write" set via windows props and I can run them fine. But I can't affect anything else. When I map the drive in Windows, I do so as the "admin" of the box (i.e. \\192.168.0.150\admin and password set via QNAP) which maps OK. I assumed that would give me permissions then, but maybe not?

Losing my mind here...

[schumaku]

It's preerable not using the credentials manager, and create accounts with the same username and password as on the Windows system(s), and grant the access to the shares accordingly.

I cannot update the NAS firmware - gets to c. 10% hangs and eventually stops (via QNAP finder - via NAS upload or auto-update does not work either).

Please consider to run the firmware update from the NAS Linux shell. Ensure SSH access is enabled on the NAS, so you can login from your computer (Windows: puTTY, OS X Terminal app: ä ssh admin@[NAS-IP-address]) using the admin credentials. Then you can enter the commands (the [~] shows just the currecnt directory, the # is the prompt.

Use the manual update as documented here: http://wiki.qnap.com/wiki/Manually_Updating_Firmware

Please post the output - just copy and paste the text from the terminal - in case things dont succeed.

Example - here I start with a direct download of the firmware to the NAS Public share - here an older firmware update for a TS-459. Use the appropriate firmware version, copy the appropriate URL from the download page:

[~] # cd /share/Public
[/share/Public] # wget http://eu1.qnap.com/Storage/TS-459ProTu ... ld0302.zip
...
[/share/Public] # unzip TS-459_3.6.1_Build0302.zip
Archive: TS-459_3.6.1_Build0302.zip
inflating: TS-459_3.6.1_Build0302.img
[/share/Public] # cksum TS-459_3.6.1_Build0302.img
2253686357 150806015 TS-459_3.6.1_Build0302.img <<<< compare the cksum with the information from the download page above!
...
[/share/Public] # mv TS-459_3.6.1_Build0302.img /mnt/HDA_ROOT/update/
[/share/Public] # ln -sf /mnt/HDA_ROOT/update /mnt/update
[/share/Public] # /etc/init.d/update.sh /mnt/HDA_ROOT/update/TS-459_3.6.1_Build0302.img
...
Update Finished.
set cksum [nnnnnnnnnn]

As this looks good we're ready for a reboot:

[/share/Public] # reboot[/quote]

[lochwinnoch]

That's hugely helpful as I have no idea about these sorts of commands, so will give it a go - thank you

[lochwinnoch]

OK, was able to start this, but PuTTy is now showing it stopped and hanging at 1% (1,983,731 bytes) with no more network traffic. There's nothing else running on the network - a few devices attached but nothing downloading, streaming or doing anything being maintaining a connection.

Just as I wrote the above, it briefly crept up for a few seconds and is now back in the stopped state and has been for several minutes. Firewall is disabled by the way.

EDIT: Actually it's cycling on and off so it could just be bad network at QNAP's end. I'm going to leave it a while. It's only running at 14k/s max though, this will take hours to download at this rate. Could the router be throttling the NAS or could this be connected to the overall problem? I've just tried a speed checker and it reports c. 6mb/s download speed on my broadband (we have the lowest package) so I'm confused here. The NAS is also hard-wired to the router.

[lochwinnoch]

Putty is now on "try 15" (Connection timed out) and still mostly running at 0kb/s with occassional spikes to 6kb/s or less. This is ridiculous - what could be causing all these issues?

[lochwinnoch]

Giving up for the night.

I'm convinced that this is something to do with authentication (although that doesn't explain the 0kb/s transfer speeds via SSH).

In short, this is my setup:
Admin user setup on QNAP
2 additional username accounts also on QNAP, added to administrator

In Windows Vista, I am logged in as the administrator (I always am). I "map network drive" and have tried it as the Windows Vista admin user, as well as via "use different account" and using the credentials of the QNAP admin or users (i.e. username [NAS_IP]/Admin and the password).

In all cases it maps the drive fine and I can browse and play files from it in Windows. But I cannot copy anything to it. If I make a new directory it is set as read-only and can't be changed. I can't create new files on the shares either.

I don't know whether I'm meant to be mapping these drives as the windows admin, or the QNAP admin or users. I also don't know why I can't take ownership of files and folders, nor change permissions on anything or copy anything over.

The NAS has worked fine without any of these issues for the past few years; I don't recall doing anything recently other than having to manually set some IP addresses of devices (inc the NAS) on the router as there were some conflicts causing the Sonos system to cease working properly (now fixed).

Any help very much appreciated as I'm a little out of my depth here and changing values somewhat blindly.

[lochwinnoch]

It's preerable not using the credentials manager, and create accounts with the same username and password as on the Windows system(s), and grant the access to the shares accordingly.

Sorry - I missed this. The accounts on the NAS do have the same username and password as the Windows users.