RTRR from FTP server to Qnap

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henrik@bryne.eu
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RTRR from FTP server to Qnap

Post by henrik@bryne.eu »

Hi all,

I am having some issues using the RTRR from a FTP server to my NAS. Login works fine, so does initial sync -the bad part is that now that the folder on my TS-1079 is containing thousands of folders and files, the RTRR job failes every day. And all that the log has to say about it is:
Job is aborted because there is a remote I/O error or no space left on the destination device!
Now the FTP server definetly has no I/O issues - files are beeing uploaded and downloaded all the time by several users using standard desktop FTP-clients. And everything is working great on that part. I do have a whole lot more free space on my TS-1079, so why is it reporting no space left?
Anybody have a clue?
QNAPTony
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Posts: 675
Joined: Tue Apr 20, 2010 6:10 pm

Re: RTRR from FTP server to Qnap

Post by QNAPTony »

Hi Henrik,

1. May I know what kind of FTP server you used?
2. Can you provide me the 'detailed log'?

Regards,
Tony
henrik@bryne.eu
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Re: RTRR from FTP server to Qnap

Post by henrik@bryne.eu »

The ftp server in use is IO FTP - serving a number of clients.
This logs also mentions some errors about permissions on some folders - these I have checked using a standard FTP client and having no issues there. So I am wondering a bit on the FTP client that is used for the RTRR job..

[2011/10/06 08:00:10] Job [XX-->XX] started.
[2011/10/06 08:00:10] Synchronize files from a remote folder to a local folder.
[2011/10/06 08:00:10] Server IP address: ftp.xx.xx, port number 21.
[2011/10/06 08:00:10] The SSL connection option is enabled.
[2011/10/06 08:00:10] The number of folder pairs = 1.
[2011/10/06 08:00:10] Pair1 = [XX,XX].
[2011/10/06 08:00:10] Schedule type: Daily (hour = 8, minute = 0).
[2011/10/06 08:00:10] The deleting extra files option is enabled.
[2011/10/06 08:00:10] The detail log is enabled with the maximum size 10 MB.
[2011/10/06 08:00:10] Maximum retry times: 5; Retry interval in seconds: 60; Connection timeout in seconds: 120; Current retry number: 0.
[2011/10/06 08:01:17] # WARNING: Can't get the information of the source directory "XX" (Permission denied), it will be skipped. (-13)
[2011/10/06 08:02:25] # ERROR: Can't get the information of the source (remote side) directory "XX"! (-111)
[2011/10/06 08:02:26] The synchronization stopped with errors.
[2011/10/06 08:02:26] Sync statistic: Total number of the folders: 2500. Total number of the files: 9083. Total updated size: 0 byte. Average updating speed: N/A. Time elapsed: 1 minute 53 seconds
[2011/10/06 08:02:26] Not all files/folders and their attributes are synchronized!
[2011/10/06 08:02:26] 1 file(s)/folder(s) are skipped because of permission denied.
[2011/10/06 08:02:26] Bad port number or the service is not available! Begin the 1st retry.
[2011/10/06 08:03:28] Synchronize files from a remote folder to a local folder.
[2011/10/06 08:03:28] Server IP address: ftp.xx.xx, port number 21.
[2011/10/06 08:03:28] The SSL connection option is enabled.
[2011/10/06 08:03:28] The number of folder pairs = 1.
[2011/10/06 08:03:28] Pair1 = [XX, XX].
[2011/10/06 08:03:28] Schedule type: Daily (hour = 8, minute = 0).
[2011/10/06 08:03:28] The deleting extra files option is enabled.
[2011/10/06 08:03:28] The detail log is enabled with the maximum size 10 MB.
[2011/10/06 08:03:28] Maximum retry times: 5; Retry interval in seconds: 60; Connection timeout in seconds: 120; Current retry number: 1.
[2011/10/06 08:04:16] # WARNING: Can't get the information of the source directory "x" (Permission denied), it will be skipped. (-13)
[2011/10/06 08:09:51] # WARNING: Can't get the information of the source directory "x" (Permission denied), it will be skipped. (-13)
[2011/10/06 08:11:04] # WARNING: Can't get the information of the source directory "x/" (Permission denied), it will be skipped. (-13)
[2011/10/06 08:12:22] # WARNING: Can't get the information of the source directory "x/" (Permission denied), it will be skipped. (-13)
[2011/10/06 08:13:08] # WARNING: Can't get the information of the source directory "x/" (Permission denied), it will be skipped. (-13)
[2011/10/06 08:13:15] # WARNING: Can't get the information of the source directory "x/" (Permission denied), it will be skipped. (-13)
[2011/10/06 08:15:11] # WARNING: Can't get the information of the source directory "x/" (Permission denied), it will be skipped. (-13)
[2011/10/06 08:15:19] # WARNING: Can't get the information of the source directory "x/" (Permission denied), it will be skipped. (-13)
[2011/10/06 08:15:19] # WARNING: Can't get the information of the source directory "x/" (Permission denied), it will be skipped. (-13)
[2011/10/06 08:16:05] # WARNING: Can't get the information of the source directory "x/" (Permission denied), it will be skipped. (-13)
[2011/10/06 08:17:31] # WARNING: Can't get the information of the source directory "x" (Permission denied), it will be skipped. (-13)
[2011/10/06 08:17:32] # WARNING: Can't get the information of the source directory "x/" (Permission denied), it will be skipped. (-13)
[2011/10/06 08:21:04] # WARNING: Can't get the information of the source directory "x/" (Permission denied), it will be skipped. (-13)
[2011/10/06 08:21:55] # WARNING: Can't get the information of the source directory "x/" (Permission denied), it will be skipped. (-13)
[2011/10/06 08:22:07] # ERROR: Can't update the "x" file! (-121)
[2011/10/06 08:22:07] The synchronization stopped with errors.
[2011/10/06 08:22:07] Sync statistic: Total number of the folders: 11263. Total number of the files: 106132. Total updated size: 5.16 MB. Average updating speed: N/A. Time elapsed: 18 minutes 24 seconds
[2011/10/06 08:22:07] Not all files/folders and their attributes are synchronized!
[2011/10/06 08:22:07] 14 file(s)/folder(s) are skipped because of permission denied.
[2011/10/06 08:22:08] Job is aborted because there is a remote I/O error or no space left on the destination device!

I should also mention that this sync job formarly has beed done using an application called SyncBack, and that went all fine - but I was hoping the Qnap could do the job so I could demote a server..

Regards
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quassum
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Re: RTRR from FTP server to Qnap

Post by quassum »

Sorry to be kicking such an old thread, but having, what looks to be, the exact same problem over here with RTRR and a remote ftp server getting files from the remote ftp server to the Qnap:

Code: Select all

2013/04/01	18:25:43	Job [Remote:backups-->RemoteServer] started.
2013/04/01	18:25:43	Synchronize files from a remote folder to a local folder.
2013/04/01	18:25:43	Server IP address: RemoteServer.com, port number 21.
2013/04/01	18:25:43	The SSL connection option is enabled.
2013/04/01	18:25:43	The number of folder pairs = 1.
2013/04/01	18:25:43	Pair1 = [Backup/RemoteServer, backups].
2013/04/01	18:25:43	Schedule type: Monthly (month day = 1, hour = 7, minute = 30).
2013/04/01	18:25:43	The deleting extra files option is disabled.
2013/04/01	18:25:43	The detail log is disabled.
2013/04/01	18:25:43	Maximum retry times: 3; Retry interval in seconds: 60; Connection timeout in seconds: 120; Current retry number: 0.
2013/04/01	18:30:56	# ERROR: Can't create the "Backup/RemoteServer/backup.tar.gz" file! (-121)
2013/04/01	18:30:57	The synchronization stopped with errors.
2013/04/01	18:30:57	Sync statistic: Total number of the folders: 1. Total number of the files: 3. Total updated size: 417.57 MB. Average updating speed: 1.35 (MB/sec). Time elapsed: 5 minutes 12 seconds
2013/04/01	18:30:57	Job is aborted because there is a remote I/O error or no space left on the destination device!
So very curious why it reports I/O error/no space left on device. The latter can't be true, no quota enabled and 5TB of free space.
rmckee
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Re: RTRR from FTP server to Qnap

Post by rmckee »

Also having exact same issue. Seems there is no fix for this??
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quassum
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Re: RTRR from FTP server to Qnap

Post by quassum »

Nope, still have an open ticket on this at:

http://helpdesk.qnap.com

please submit this issue yourself there as well. They're busy for over a year now to troubleshoot this issue for me. Possible solutions ranged from a complete re-install of one of our Qnaps to possible network issues or hardware issues with our hard disks. None of them were solutions in the end unfortunately.
M4ngo
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Re: RTRR from FTP server to Qnap

Post by M4ngo »

Same issue here - BUMP.
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quassum
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Re: RTRR from FTP server to Qnap

Post by quassum »

Ticket is still open over here, but they don't acknowledge this is a bug in QTS yet unfortunately, their last reply was:
Sorry, our RD can not reproduce this issue you got.
while we can reproduce this bug on every Qnap device we have, so typical Qnap support response again I guess, not helpful at all.
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