network name not found

[starpc]

hey Qnap users

i have a issu.
and it looks like it happens after the new update, i am on 4.0.5 and i have a TS412

well its hard to describe bud i going to do my ferry best

when i am at my pc and i try to type in de Bar of windows explorer my "nas name" like so "//NASC90544" <- that is how i normally get in my NAS files
windows tells me this

Titel : network ERROR
Description: windows cannot acces \\NASC90544
check the spelling of the name. otherwise, there might be a problem whit your network. to try to identify and resolve network problems, click diagnose.

well this is BoelSh**T because when i type in my ip of the nas witch is static (192.168.2.1) and when i type in that it can get in. ferry strange HU ?

what i try so fare

i have try to open the nas at a different PC
NOTE: i can see an access the ohter pc('s) in my network by the "network name" only the "nasc90544" gives me this problem.

i try to change the network name of my nas from "NASC90544" to "QNAS"
NOTE: i see Qnas in my network list but get the same network error. when i go to the IP i can access it

i have try to reboot and even RESET my Router. but non of that helps

I have try reboot the NAS several times ( 3 times or so )
non of this helps

what i don't try

i don't try to go back one update (downgrade)

i don't try to reset te NAS. because i don't wanna loos my data.

so pleas can some one tells me what is wrong.
and are there people ho face the same error


THX
Starpc

[pwilson]

hey Qnap users

i have a issu.
and it looks like it happens after the new update, i am on 4.0.5 and i have a TS412

well its hard to describe bud i going to do my ferry best

when i am at my pc and i try to type in de Bar of windows explorer my "nas name" like so "//NASC90544" <- that is how i normally get in my NAS files
windows tells me this

Titel : network ERROR
Description: windows cannot acces \\NASC90544
check the spelling of the name. otherwise, there might be a problem whit your network. to try to identify and resolve network problems, click diagnose.

well this is BoelSh**T because when i type in my ip of the nas witch is static (192.168.2.1) and when i type in that it can get in. ferry strange HU ?

what i try so fare

i have try to open the nas at a different PC
NOTE: i can see an access the ohter pc('s) in my network by the "network name" only the "nasc90544" gives me this problem.

i try to change the network name of my nas from "NASC90544" to "QNAS"
NOTE: i see Qnas in my network list but get the same network error. when i go to the IP i can access it

i have try to reboot and even RESET my Router. but non of that helps

I have try reboot the NAS several times ( 3 times or so )
non of this helps

what i don't try

i don't try to go back one update (downgrade)

i don't try to reset te NAS. because i don't wanna loos my data.

so pleas can some one tells me what is wrong.
and are there people ho face the same error


THX
Starpc

When you're asking a question, please include the following

[starpc]

Your Operating System you are using to access your NAS. windows 7/8.1
NAS model qnap ts412
Firmware revision 4.0.2
Network Setup (ie Single Port or Port Trunking) one network port the first one
If Port Trunking is present please specify (choose correct one): port forwarder in router are 81 / and 8080
Balance-rr (Round-Robin) what ??
Active Backup no
Balance XOR ???
static IP 192.168.2.1
Broadcast ??
IEEE 802.3ad (Dynamic Link Aggregation) ??
Balance-tlb (Adaptive Transmit Load Balancing) ??
Balance-alb (Adaptive Load Balancing) ??
If Disk related please also specify:
Drive Configuration: SingleDrive's 4 intern 2 via e-sata
For each drive please provide: Drive 1 SAMSUNG HD322HJ 1AC0/ Drive 2 SAMSUNG HD322HJ 1AC0 /Drive 3 WDC WD 2500KS-00MJB0 02.0 /Drive 4 SAMSUNG HD322HJ 1AC0 /Drive 5 SAMSUNG HD322HJ 1AC0 /drive 6 SAMSUNG HD322HJ 1AC0

[pwilson]

Your Operating System you are using to access your NAS. windows 7/8.1
NAS model qnap ts412
Firmware revision 4.0.2
Network Setup (ie Single Port or Port Trunking) : Single Port
If Disk related please also specify:
Drive Configuration: SingleDrive's 4 intern 2 via e-sata
For each drive please provide: Drive 1 SAMSUNG HD322HJ 1AC0/ Drive 2 SAMSUNG HD322HJ 1AC0 /Drive 3 WDC WD 2500KS-00MJB0 02.0 /Drive 4 SAMSUNG HD322HJ 1AC0 /Drive 5 SAMSUNG HD322HJ 1AC0 /drive 6 SAMSUNG HD322HJ 1AC0

You've established that your NAS is at: 192.168.2.1
What Make/Model of Router are you using?
What is the internal IP address of your Router?

Please access the command line of your Windows box and execute the following commands:

Code: Select all

ipconfig /all
nslookup NASC90544

Please cut&paste the output back to this message thread.

Please install PuTTY on your Windows box. (PuTTY is a freely available multi-platform SSH client).
(Secure Shell has been around for almost 20 years now, but Microsoft still does not provide a client with Windows )

Using PuTTY please login to your NAS via SSH, (login as "admin") and execute the following commands:

Code: Select all

touch /tmp/dnsreport
chmod +x /tmp/dnsreport
cat <<EOF >>/tmp/dnsreport
#!/bin/sh
#
# DNS Report by Patrick Wilson
# see: http://forum.qnap.com/viewtopic.php?f=185&t=82260#p366188
#
#
echo "*********************"
echo "** QNAP DNS Report **"
echo "*********************"
echo " "
echo "NAS Model: $(getsysinfo model)"
echo "Firmware:  $(getcfg system version) Build $(getcfg system 'Build
Number')"
echo " "
echo "Default Gateway Device: $(getcfg network 'Default GW Device')"
echo " "
ifconfig $(getcfg network 'Default GW Device') | grep -v HWaddr
echo " "
echo -n "DNS Nameserver(s):"
cat /etc/resolv.conf | grep nameserver | cut -d' ' -f2
echo " "
echo "Check DNS for qnap.com:"
echo "nslookup qnap.com"
nslookup qnap.com
echo "Check DNS for qnap.com with $(route -n | grep UG | grep 0.0.0.0 | awk '{print $2}') as DNS Server"
echo "nslookup qnap.com $(route -n | grep UG | grep 0.0.0.0 | awk '{print $2}')"
nslookup qnap.com $(route -n | grep UG | grep 0.0.0.0 | awk '{print $2}')
echo " "
echo "Check DNS for $(getcfg system "Server Name"):"
echo "nslookup $(getcfg system "Server Name")"
nslookup $(getcfg system "Server Name")
echo "Check DNS for $(getcfg system "Server Name") with $(route -n | grep UG | grep 0.0.0.0 | awk '{print $2}') as DNS Server"
echo "nslookup $(getcfg system "Server Name") $(route -n | grep UG | grep 0.0.0.0 | awk '{print $2}')"
nslookup $(getcfg system "Server Name") $(route -n | grep UG | grep 0.0.0.0 | awk '{print $2}')
echo " "
echo "Routing Table:"
route -n
echo " "
echo "DNSReport completed on $(date +'%Y-%m-%d %T') ($0)"
EOF
sleep 2
clear
/tmp/dnsreport
echo "Done."

(You can cut&paste the above code to your NAS all at once, you do not have to copy it line-by-line)

Please cut&paste the output of the resulting "DNS Report" back to this message thread.

[starpc]

well first i think. i found out what is goin on.
i thing its in the Microsoft networking setting in the nas. i try to enable and disable it but doing noting. and last week i take my nas to a friend of my and the same error. so in my opinion its not in my network its in the TS-412

o and change my NAS name to "qnap" so its "QNAP" now bud that is not working two

What Make/Model of Router are you using?

well my router is of my ADSL provider.
the model is a arcadyan vgv7519 custom FIRMW by my ADSL provider KPN. so not mutch to change besides the port forwarding/wifi settings/lan settings ( like static IP's)

What is the internal IP address of your Router?

My DHCP range ?

its of 192.168.2.1 to 192.168.2.254

192.168.2.254 - Router main adres (user interface)
ipconfig /all

Code: Select all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : acer
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Hosted Network
   Physical Address. . . . . . . . . : 00-22-FA-1B-64-FD
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 A
   Physical Address. . . . . . . . . : 00-22-FA-1B-64-FC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8
et Controller
   Physical Address. . . . . . . . . : 00-A0-D1-AC-3D-F2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::50d6:5bae:8f4c:cbfe
   IPv4 Address. . . . . . . . . . . : 192.168.2.8(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, January 29, 20
   Lease Expires . . . . . . . . . . : Friday, January 31, 2014
   Default Gateway . . . . . . . . . : 192.168.2.254
   DHCP Server . . . . . . . . . . . : 192.168.2.254
   DHCPv6 IAID . . . . . . . . . . . : 50372817
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-4C-5F-3B-0

   DNS Servers . . . . . . . . . . . : 192.168.2.254
                                       195.121.1.34
                                       195.121.1.66
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

and nslookup Qnap

Code: Select all

Server:  router.home
Address:  192.168.2.254

*** router.home can't find Qnap: Non-existent domain

putty output

Code: Select all

*********************
** QNAP DNS Report **
*********************

NAS Model: TS-412
Firmware:  4.0.5 Build

Default Gateway Device: eth0

          inet addr:192.168.2.1  Bcast:192.168.2.255  Mask:255.255.255.0
          UP BROADCAST NOTRAILERS RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:35620324 errors:0 dropped:0 overruns:0 frame:0
          TX packets:30410293 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:532
          RX bytes:3588625048 (3.3 GiB)  TX bytes:3585948941 (3.3 GiB)
          Interrupt:15


DNS Nameserver(s):192.168.2.254
195.121.1.34
195.121.1.66

Check DNS for qnap.com:
nslookup qnap.com
Server:     router.home
Address:    192.168.2.254

Name:       qnap.com
Address:    211.78.87.229
Check DNS for qnap.com with 192.168.2.254 as DNS Server
nslookup qnap.com 192.168.2.254
Server:     router.home
Address:    192.168.2.254

Name:       qnap.com
Address:    211.78.87.229

Check DNS for qnas:
nslookup qnas
Server:     router.home
Address:    192.168.2.254

Name:       qnas
Address:    192.168.2.1
Check DNS for qnas with 192.168.2.254 as DNS Server
nslookup qnas 192.168.2.254
Server:     router.home
Address:    192.168.2.254

Name:       qnas
Address:    192.168.2.1

Routing Table:
Kernel IP routing table
Destination     Gateway         Genmask         Flags Metric Ref    Use Iface
192.168.2.2     0.0.0.0         255.255.255.255 UH    0      0        0 tun0
192.168.2.0     192.168.2.2     255.255.255.0   UG    0      0        0 tun0
192.168.2.0     0.0.0.0         255.255.255.0   U     0      0        0 eth0
127.0.0.0       0.0.0.0         255.0.0.0       U     0      0        0 lo
0.0.0.0         192.168.2.254   0.0.0.0         UG    0      0        0 eth0

DNSReport completed on 2014-01-30 22:19:03 (-sh)
*********************
** QNAP DNS Report **
*********************

NAS Model: TS-412
Firmware:  4.0.5 Build

Default Gateway Device: eth0

          inet addr:192.168.2.1  Bcast:192.168.2.255  Mask:255.255.255.0
          UP BROADCAST NOTRAILERS RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:35620389 errors:0 dropped:0 overruns:0 frame:0
          TX packets:30410362 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:532
          RX bytes:3588653351 (3.3 GiB)  TX bytes:3585956478 (3.3 GiB)
          Interrupt:15


DNS Nameserver(s):192.168.2.254
195.121.1.34
195.121.1.66

Check DNS for qnap.com:
nslookup qnap.com
Server:     router.home
Address:    192.168.2.254

Name:       qnap.com
Address:    211.78.87.229
Check DNS for qnap.com with 192.168.2.254 as DNS Server
nslookup qnap.com 192.168.2.254
Server:     router.home
Address:    192.168.2.254

Name:       qnap.com
Address:    211.78.87.229

Check DNS for qnas:
nslookup qnas
Server:     router.home
Address:    192.168.2.254

Name:       qnas
Address:    192.168.2.1
Check DNS for qnas with 192.168.2.254 as DNS Server
nslookup qnas 192.168.2.254
Server:     router.home
Address:    192.168.2.254

Name:       qnas
Address:    192.168.2.1

Routing Table:
Kernel IP routing table
Destination     Gateway         Genmask         Flags Metric Ref    Use Iface
192.168.2.2     0.0.0.0         255.255.255.255 UH    0      0        0 tun0
192.168.2.0     192.168.2.2     255.255.255.0   UG    0      0        0 tun0
192.168.2.0     0.0.0.0         255.255.255.0   U     0      0        0 eth0
127.0.0.0       0.0.0.0         255.0.0.0       U     0      0        0 lo
0.0.0.0         192.168.2.254   0.0.0.0         UG    0      0        0 eth0

DNSReport completed on 2014-01-30 22:21:22 (-sh)

Be four i forget to say
thank for try to help me Patrick M. Wilson <- LIKE

[pwilson]

well first i think. i found out what is goin on.
i thing its in the Microsoft networking setting in the nas. i try to enable and disable it but doing noting. and last week i take my nas to a friend of my and the same error. so in my opinion its not in my network its in the TS-412

o and change my NAS name to "qnap" so its "QNAP" now bud that is not working two

What Make/Model of Router are you using?

well my router is of my ADSL provider.
the model is a arcadyan vgv7519 custom FIRMW by my ADSL provider KPN. so not mutch to change besides the port forwarding/wifi settings/lan settings ( like static IP's)

What is the internal IP address of your Router?

My DHCP range ?

its of 192.168.2.1 to 192.168.2.254

192.168.2.254 - Router main adres (user interface)
ipconfig /all

Code: Select all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : acer
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Hosted Network
   Physical Address. . . . . . . . . : 00-22-FA-1B-64-FD
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 A
   Physical Address. . . . . . . . . : 00-22-FA-1B-64-FC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8
et Controller
   Physical Address. . . . . . . . . : 00-A0-D1-AC-3D-F2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::50d6:5bae:8f4c:cbfe
   IPv4 Address. . . . . . . . . . . : 192.168.2.8(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, January 29, 20
   Lease Expires . . . . . . . . . . : Friday, January 31, 2014
   Default Gateway . . . . . . . . . : 192.168.2.254
   DHCP Server . . . . . . . . . . . : 192.168.2.254
   DHCPv6 IAID . . . . . . . . . . . : 50372817
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-4C-5F-3B-0

   DNS Servers . . . . . . . . . . . : 192.168.2.254
                                       195.121.1.34
                                       195.121.1.66
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

and nslookup Qnap

Code: Select all

Server:  router.home
Address:  192.168.2.254

*** router.home can't find Qnap: Non-existent domain

putty output

Code: Select all

*********************
** QNAP DNS Report **
*********************

NAS Model: TS-412
Firmware:  4.0.5 Build

Default Gateway Device: eth0

          inet addr:192.168.2.1  Bcast:192.168.2.255  Mask:255.255.255.0
          UP BROADCAST NOTRAILERS RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:35620324 errors:0 dropped:0 overruns:0 frame:0
          TX packets:30410293 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:532
          RX bytes:3588625048 (3.3 GiB)  TX bytes:3585948941 (3.3 GiB)
          Interrupt:15


DNS Nameserver(s):192.168.2.254
195.121.1.34
195.121.1.66

Check DNS for qnap.com:
nslookup qnap.com
Server:     router.home
Address:    192.168.2.254

Name:       qnap.com
Address:    211.78.87.229
Check DNS for qnap.com with 192.168.2.254 as DNS Server
nslookup qnap.com 192.168.2.254
Server:     router.home
Address:    192.168.2.254

Name:       qnap.com
Address:    211.78.87.229

Check DNS for qnas:
nslookup qnas
Server:     router.home
Address:    192.168.2.254

Name:       qnas
Address:    192.168.2.1
Check DNS for qnas with 192.168.2.254 as DNS Server
nslookup qnas 192.168.2.254
Server:     router.home
Address:    192.168.2.254

Name:       qnas
Address:    192.168.2.1

Routing Table:
Kernel IP routing table
Destination     Gateway         Genmask         Flags Metric Ref    Use Iface
192.168.2.2     0.0.0.0         255.255.255.255 UH    0      0        0 tun0
192.168.2.0     192.168.2.2     255.255.255.0   UG    0      0        0 tun0
192.168.2.0     0.0.0.0         255.255.255.0   U     0      0        0 eth0
127.0.0.0       0.0.0.0         255.0.0.0       U     0      0        0 lo
0.0.0.0         192.168.2.254   0.0.0.0         UG    0      0        0 eth0

DNSReport completed on 2014-01-30 22:19:03 (-sh)
*********************
** QNAP DNS Report **
*********************

NAS Model: TS-412
Firmware:  4.0.5 Build

Default Gateway Device: eth0

          inet addr:192.168.2.1  Bcast:192.168.2.255  Mask:255.255.255.0
          UP BROADCAST NOTRAILERS RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:35620389 errors:0 dropped:0 overruns:0 frame:0
          TX packets:30410362 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:532
          RX bytes:3588653351 (3.3 GiB)  TX bytes:3585956478 (3.3 GiB)
          Interrupt:15


DNS Nameserver(s):192.168.2.254
195.121.1.34
195.121.1.66

Check DNS for qnap.com:
nslookup qnap.com
Server:     router.home
Address:    192.168.2.254

Name:       qnap.com
Address:    211.78.87.229
Check DNS for qnap.com with 192.168.2.254 as DNS Server
nslookup qnap.com 192.168.2.254
Server:     router.home
Address:    192.168.2.254

Name:       qnap.com
Address:    211.78.87.229

Check DNS for qnas:
nslookup qnas
Server:     router.home
Address:    192.168.2.254

Name:       qnas
Address:    192.168.2.1
Check DNS for qnas with 192.168.2.254 as DNS Server
nslookup qnas 192.168.2.254
Server:     router.home
Address:    192.168.2.254

Name:       qnas
Address:    192.168.2.1

Routing Table:
Kernel IP routing table
Destination     Gateway         Genmask         Flags Metric Ref    Use Iface
192.168.2.2     0.0.0.0         255.255.255.255 UH    0      0        0 tun0
192.168.2.0     192.168.2.2     255.255.255.0   UG    0      0        0 tun0
192.168.2.0     0.0.0.0         255.255.255.0   U     0      0        0 eth0
127.0.0.0       0.0.0.0         255.0.0.0       U     0      0        0 lo
0.0.0.0         192.168.2.254   0.0.0.0         UG    0      0        0 eth0

DNSReport completed on 2014-01-30 22:21:22 (-sh)

Be four i forget to say
thank for try to help me Patrick M. Wilson <- LIKE

Disable OpenVPN, or switch it back to using 10.8.0.1-10.8.0.254.
(This is a known Bug).

[doktornotor]

Well, quite honestly defining your VPN so that it overlaps the LAN range and wondering why it breaks is not exactly a bug. It must NEVER be the same as your LAN! And while at it, the "defaults" in the GUI should be randomized, otherwise you soon get things borked when having the same subnet in use on both VPN sites.

[starpc]

I AM flabbergasted>

in other words the network name works again

never thocht aboud that +10 to you