Acurate HDD compatibility list

[dkwdkw]

QNAP, please update the HDD compatibility list!!! Many drives are not working with QNAP products. Please review the forum, search for ST2000DM001 and you will find many issues with these type of drives. (STx000DM001). Also, what do those of us that trusted your compatibility list and bought these drives do??? Seagate won't exchange the drives, vendors won't allow returns...we are all out hundreds of dollars if you can't get a firmware fix for these drives.

The threads reporting these issues are up to FIVE YEARS OLD!!! Because I trusted the list of compatible drives, I am out over US$519!!!

[sl1000]

The issue is i.m.h.o a two sided one:
1. Some drive manufacturers change the firmware of their drives after qnap testing them, e.g. making them no longer compatible with raid configurations. This something that is hard to test against. if a manufacturer changes it's firmware, the only thing qnap can do is remove the drive from the list.
2. QNAP systems are a lot more picky on drives then their competitors (e.g. Synology has no issue's with WD EARS/EARX drives). allthough this should show in QNAPS HDD compatability listing.
On this issue, QNAP has work to do. They should at least be as compatible with drives as the competitors.

The STx000DM001 is a very popular line (relatively cheap). Are you the only one with these issues or are there more people with these drives?

[doktornotor]

Not trying to be an ** or anything, but - you have been warned that the drive does NOT work with Linux when you have ordered it, right? In case you were not, I would suggest to go and RMA it. Because frankly, I cannot see any reason why a standards-compliant drive should not be compatible with QNAP or any other NAS for that matter. The HDD vendor should fix the firmware, like it has been done with those FUBARed "green" drives of an unnamed vendor - yeah, I mean those that have been parking themselves in a "green" fashion to death under Linux.

IOW - you cannot reasonably expect any NAS vendor to test every single drive together with any FW revision out there for "compatibility". Any standards-compliant drive should be compatible. If it complies to standards and still does not work - that is fixable on a kernel level of course, and this would be a good reason to bug QNAP or other NAS vendor. They can fix it themselves (often just a matter of updating to a less obsolete kernel version) or forward the issue to kernel upstream... If the HDD is not standards-compliant - go to the HDD vendor and nag them to fix the firmware.

[dkwdkw]

Tell me the procedure for getting an RMA and I'll do so. When I go to Seagate, they say, "run our windows drive checker program". This will work fine, so Seagate will say, "there's nothing wrong with the drive, no RMA". And, they have said they won't do anything since it's not their NAS.

Dave

[dkwdkw]

On this issue, QNAP has work to do. They should at least be as compatible with drives as the competitors.

The STx000DM001 is a very popular line (relatively cheap). Are you the only one with these issues or are there more people with these drives?

Agree with these two statements. I would think it would be a relatively simple firmware fix to account for the timing issues with these drives (if that's what it is). With the length of time this has been an issue, should not QNAP have addressed it by now? Or, at the VERY LEAST, removed the known bad drives from the compat. list?

There are MANY reports going back a LONG time of problems with these drives. Go to the main search and look for ST2000DM001. You'll find at least two threads about this.

[doktornotor]

If you are seeking a legal advice, this is a wrong place to do so. Moreover, I cannot help you there, in those parts of the world where I live you return the faulty goods to the guys you have bought from (i.e., the seller), not to the vendor. It is the seller's problem how to handle the process with the vendor or another supplier in the delivery chain, nothing for the customers (end users) to deal with. This RMA thing only seems to be commonplace in USA.

On the Windows diagnostics - totally irrelevant. The problem there is an OS-compatibility one. Their SeaTools (unless they have renamed it) diag tool does a low-level diagnostics of the drive. It does not check OS compatibility at all, and it will not provide any useful information about defective-by-design firmware of the drive since the only thing it expects from the FW is to behave according to the manufacturer specs. If they are faulty by design, the tool will still report all OK in that department.

Before doing any other steps, would perhaps suggest to check with LKML folks about compatibility issues, clearly stating how which (horribly outdated) kernel version is QNAP using. They sure will have more insight on possible compatibility issues than me. I am no kernel guru. The only thing I could do is to download latest kernel from GIT and grep the sources for the drive model, to see if there are any "quirks" included for that. However, you can do the exact same thing yourself.

[schumaku]

There are MANY reports going back a LONG time of problems with these drives. Go to the main search and look for ST2000DM001. You'll find at least two threads about this.

Compare to the WD desktop drive story. While healthy drives appear to work - and can easily pass a compatibility test - the reality has proofen that sosmething is not properly working. This could be caued by an outdated Kernel, by non-applied patches, ... however, Dr. Google does not unveil such a patch, too.

Just like doktornotor, I'm not a Kernel geek, too. And I can't understand on how a suspect SATA-standards compliant disk can create such issues. Regardless - things can go wrong.

[dkwdkw]

Just as an update, I turned off the auto-sleep function and the drives have not failed since...(almost a year).