Support for 6TB HDD: 4K sectors and a trivial screw problem

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johnripper
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Support for 6TB HDD: 4K sectors and a trivial screw problem

Post by johnripper »

1/
Support for native 4K Sectors as some vendors offer according drives:
Toshiba MG04ACA Series
Seagate Enterprise Capacity 3.5 HDD

But more important:
2/
These new drives currently doesn't fit into the actually drive trays as different screw holes are required (for not rack devices). The middle hole is either removed or moved to the back of the drives. I checked some trays in different TS-870/670 Pro devices and they are "missing" the last two holes.
See here (Seagate) or here (HGST) and here.
johnripper
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Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by johnripper »

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Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by schumaku »

2014 manufactured QNAP NAS - at least some model lines - include trays with the 3rth row of screw holes required to accommodate two pairs of screws with these HDD.
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Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by fantomas »

there could be new trays for older NAS in the QNAP shop ...
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Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by johnripper »

schumaku wrote:at least some model lines
Are there more information on this?
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doktornotor
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Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by doktornotor »

Ever seen one of these things? :-0 :lol: :idea:

Image
I'm gone from this forum till QNAP stop wasting volunteers' time. Get help from QNAP helpdesk instead.
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Briain
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Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by Briain »

As I was reading the thread, I was just thinking of posting a picture of something like a huge, Hilti SDS drill, then I scrolled down to your above post. :lol: :lol:
TS-119, 1 X Seagate ~~ TS-219, 2 X Seagate (R1) ~~ TS-453A, 2 X 3 TB WD Red (R1) ~~ TS-659, 5 X 1 TB Hitachi Enterprise (R6)
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Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by fantomas »

sorry, that one is too big for such small holes and has too short cable :-P
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Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by AdrianW »

Hopefully people reading this thread realise that they should drill the extra holes in their drive trays and not into the actual drives :roll:
TS-853 Pro; TS-859 Pro; TS-409
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Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by doktornotor »

AdrianW wrote:Hopefully people reading this thread realise that they should drill the extra holes in their drive trays and not into the actual drives :roll:
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I'm gone from this forum till QNAP stop wasting volunteers' time. Get help from QNAP helpdesk instead.
Warning: offensive signature and materials damaging QNAP reputation follow:
QNAP's FW security issues
QNAP's hardware compatibility list madness
QNAP's new logo competition
Dear QNAP, kindly fire your clueless incompetent forum "admin" And while at it, don't forget the webmaster!
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Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by Baenker »

Any news?

I would like to buy the Seagte ST6000NM0024, there she is listed on the website as compatible to my QNAP TS259. But how can I tighten the hdd? Rich also 2 screws. the German Qnap support can´t help me because they either do not understand or do not want to help. He always replied that I should contact Seagate?

Sorry for my english. I´m from Germany and google Translator is my friend :-)

Best regards
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Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by schumaku »

Baenker wrote:Any news?
What news do you expect?

A. Were a users community here. Drill and countersink the the missing holes - or be happy with just two screws (perfectly enough in my opinion...).

B. QNAP Support? Not here, sorry - and nothing they can do. Your NAS HDD trays as delivered were matching all standard HDD available at time of design and delivery. At least you had not been aware that the SATA standard was extended some years back, and you had not complained on delivery (so no case of "Gewährleistung") as this would make an "obvious" issue.

C. As I've mentioned before, newer manufactured NAS trays come with three pairs (for all 3.5" variants) and two pairs for the 2.5" units. Check with the sellers of HDD trays if these come with six plus four holes as per the current standard before ordering replacement units.

D. And no, Seagate can't help either - lol.

Correct me if I'm wrong...

Grüsse,
-Kurt.
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Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by Baenker »

I can't understand why the seagate 6 TB is compatible? The Qnap support must be able to say how the Seagate was screwed or if they have new trays with 6 holes.

News in the sense of other users and how they solve the problem.

Are two screws really enough?
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Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by schumaku »

Baenker wrote:I can't understand why the seagate 6 TB is compatible?
Well, a note somewhere might be helpful to reference - but form experience the majority of people deploying won't read it anyway.
Baenker wrote:The Qnap support must be able to say how the Seagate was screwed or if they have new trays with 6 holes.
Yeah, agreed. Had contact with the support in Munich or in the Netherlands? Will have a chat with Munich with em 2morrow.
Baenker wrote:Are two screws really enough?
I don't want to argue here what is right or wrong. HDD makers might argue you need to use all. Don't know how many HDD I've seen the last 20 years fit with one or two screws only. Haven't seen any screws becoming loose - unless it's note carefully mounted. No, don't overstress the threads (and screw) - otherwise, the HDD side will fail if applying to high torque. Let me guess - 80-20 or more 90-10 ... 80..90 will install it with just two, 20..10% might rework the trays or look out for new new ones.
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Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by johnripper »

Please ask if QNAP can provide new trays with six holes as well.
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