Understanding what the QNAP is telling me

[DaveRook]

I had 2 hard drives, the QNAP reported one is dying. Fine. Turns out, both of my hard drives were dying. So, due to lack of funds, I purchased a single new WD Red Hard Drive. I've put it in, and QNAP informed me it was mirroring and would take a few hours. Those hours have well passed, but, the Volume management screen shows I have disk read/write errors on both hard drives (with the 'old' hard drive SMART status as warning, the new one as good), only 1 hard drive is detected in the Raid management panel, and in the HDD Smart panel, it shows both of my hard drives as "abnormal"

My first question is, why does it show only 1 hard drive in the RAID management panel? It was mirroring (or so it told me) so I assumed that would mean it was in RAID)

My second question is, does this mean my new disc is faulty, or, could it be because I am copying from a failing hard drive? Could the QNAP itself be causing the issue (I doubt it, but it is nice to have it verified)

Images for the above attached.

[doktornotor]

It's telling you to replace garbage Seagate drives with something suitable for NAS/RAID. Your replacement drive looks like DoA as well. Impossible to provide any details since you chose to provide the completely useless "Summary" screenshot, instead of SMART Information tab.

[DaveRook]

Original post updated.

The new hard drive seems OK in some screens which is odd...

What do we think?

[pwilson]

Original post updated.

I wish you hadn't done that. It changes the flow of the thread, and makes it impossible for future readers of this thread to follow it.
It also means "helpers" have to re-read the entire thread to see what you did to the original message.

Doing this was a disservice to yourself, your Helpers, and the QNAP Community generally. Going forward, perhaps you could use the "Quote" button, instead of the "Reply" button, so you can reply directly to specific points made by those who reply to you.

(Simply remove any parts you aren't directly replying to, if you use the "Quote" feature. It is far easier to understand threads when people take the time to use the Quote feature properly).

[DaveRook]

Going forward, perhaps you could use the "Quote" button, instead of the "Reply" button, so you can reply directly to specific points made by those who reply to you

Understood.

Now the site rules are clear, do you have any idea or suggestions about fixing the issue?

[pwilson]

Going forward, perhaps you could use the "Quote" button, instead of the "Reply" button, so you can reply directly to specific points made by those who reply to you

Understood.

Now the site rules are clear, do you have any idea or suggestions about fixing the issue?

Replace both drives, setup from scratch, and restore your most recent Backup or submit a ticket with the QNAP Helpdesk, and wait for QNAP to contact you.

Claim warranty as necessary. Going forward avoid the Seagate ST3000DM001 drives for your internal NAS Drives.

[can00k]

I had 2 hard drives, the QNAP reported one is dying. Fine. Turns out, both of my hard drives were dying. So, due to lack of funds, I purchased a single new WD Red Hard Drive. I've put it in, and QNAP informed me it was mirroring and would take a few hours. Those hours have well passed, but, the Volume management screen shows I have disk read/write errors on both hard drives (with the 'old' hard drive SMART status as warning, the new one as good), only 1 hard drive is detected in the Raid management panel, and in the HDD Smart panel, it shows both of my hard drives as "abnormal"

My first question is, why does it show only 1 hard drive in the RAID management panel? It was mirroring (or so it told me) so I assumed that would mean it was in RAID)

My second question is, does this mean my new disc is faulty, or, could it be because I am copying from a failing hard drive? Could the QNAP itself be causing the issue (I doubt it, but it is nice to have it verified)

Images for the above attached.

What do the errors look like in the System Event logs?

I've had a similar situation from multiple QNAP NAS boxes in recent months. In fact, it happened to me a fourth time last night. You can search my recent posts for that saga.