Firmware 4.1.4 -> All shared folders gone

[ITH001]

Hi All,

after the recent update to 4.1.4 all my "Freigabeordner" aka network shares are gone... nothing is displaced in the Web UI anymore.
If I log in with ssh all data is there incl. all folders but I can't access it via AFP, SMB or web. All drives are working fine.
The same is true for my TimeMachine Backups. The data is still there but I can't see it in the Web UI.

Any idea how to fix that?

TS-659 Pro

[pwilson]

Hi All,

after the recent update to 4.1.4 all my "Freigabeordner" aka network shares are gone... nothing is displaced in the Web UI anymore.
If I log in with ssh all data is there incl. all folders but I can't access it via AFP, SMB or web. All drives are working fine.
The same is true for my TimeMachine Backups. The data is still there but I can't see it in the Web UI.

Any idea how to fix that?

TS-659 Pro

Please access your NAS via SSH (Use PuTTY), login as "admin", and run:

Code: Select all

#!/bin/sh
rm -f /tmp/nasreport
touch /tmp/nasreport
chmod +x /tmp/nasreport
cat <<EOF >>/tmp/nasreport
#!/bin/sh
#
# NAS Report by Patrick Wilson
# see: http://forum.qnap.com/viewtopic.php?f=185&t=82260#p366188
#
# 
echo "[code]*********************"
echo "** QNAP NAS Report **"
echo "*********************"
echo " "
echo "NAS Model:      \$(getsysinfo model)"
echo "Firmware:       \$(getcfg system version) Build \$(getcfg system 'Build Number')"
echo "System Name:    \$(/bin/hostname)"
echo "Workgroup:      \$(getcfg system workgroup)"
echo "Base Directory: \$(dirname \$(getcfg -f /etc/config/smb.conf Public path))"
echo "NAS IP address: \$(ifconfig \$(getcfg network 'Default GW Device') | grep addr: | awk '{ print \$2 }' | cut -d: -f2)"
echo " " 
echo "Default Gateway Device: \$(getcfg network 'Default GW Device')" 
echo " "
ifconfig \$(getcfg network 'Default GW Device') | grep -v HWaddr
echo " "
echo -n "DNS Nameserver(s):" 
cat /etc/resolv.conf | grep nameserver | cut -d' ' -f2
echo " "
echo " "
echo "HDD Information:"
echo " "
alpha='abcdefghijklmnopqrstuvwxyz'
drives=\$(getcfg Storage 'Disk Drive Number')
for ((i=1;i<=drives;++i)) ; do
	echo -n "HDD\$i -"
	if [ ! -b /dev/sd\${alpha:\$i-1:1} ] ; then
		echo "Drive absent"
	else
		hdparm -i /dev/sd\${alpha:\$i-1:1} | grep "Model"
		echo " "
		parted /dev/sd\${alpha:\$i-1:1} print
		echo " "
		/sbin/get_hd_smartinfo -d \$i
		echo " "
	fi
done
echo "Volume Status"
echo " "
mdadm -D /dev/md0 /dev/md1 2>/dev/null
echo " "
cat /proc/mdstat
echo " "
echo "Disk Space:"
echo " "
df -h | grep -v qpkg
echo " "
echo "Mount Status:" 
echo " "
mount | grep -v qpkg
echo " "
#echo "Contents of \$(dirname \$(getcfg -f /etc/config/smb.conf Public path)):"
#echo " "
#ls -lF \$(dirname \$(getcfg -f /etc/config/smb.conf Public path))/
echo " "
echo "Windows Shares:" 
echo " "
for i in \$(grep \] /etc/config/smb.conf | sed 's/\[//g' | sed 's/\]//g' | grep -v global) ;do 
	echo -n "\$i:"
	testparm -s -l --section-name=\$i --parameter-name=path 2>/dev/null 
done
echo " "
#echo "QNAP Media Scanner / Transcoder processes running: "
#echo " " 
#/bin/ps | grep medialibrary | grep -v grep
#echo " " 
#echo -n "MediaLibrary Configuration file: " 
#ls -alF /etc/config/medialibrary.conf
#echo " " 
#echo "/etc/config/medialibrary.conf:"
#cat /etc/config/medialibrary.conf
echo " "
echo "Memory Information:" 
echo " "
free | grep -v cache:
echo " "
echo "NASReport completed on \$(date +'%Y-%m-%d %T') (\$0) 

"
echo " "
EOF
sleep 2
clear
/tmp/nasreport
#done
[/code]

Please cut&paste the output of the resulting NASReport back to this message thread.

Is your NAS operational at 0304hrs on Wednesdays? IF it is, then we can probably restore your configuration from your Configuration Backups. If your NAS is not operational at this hour, then you will need to restore the Configuration Backups that you have been regularly backing up manually.

Please provide output for:

Code: Select all

ls -alF $(dirname $(getcfg -f /etc/config/smb.conf Public path))/.@backup_config

[ITH001]

Here we go... and thank you!

Code: Select all

dir

Code: Select all

*********************
** QNAP NAS Report **
*********************
 
 
NASReport completed on 2015-06-25 21:55:22 (/tmp/nasreport) 

[pwilson]

Code: Select all

*********************
** QNAP NAS Report **
*********************
 
NAS Model:      TS-659
Firmware:       4.1.4 Build 20150522
System Name:    NASE
Workgroup:      WORKGROUP
Base Directory: /share/MD0_DATA
NAS IP address: 10.112.10.10
 
Default Gateway Device: bond0
 
          inet addr:10.112.10.10  Bcast:10.112.10.255  Mask:255.255.255.0
          inet6 addr: fe80::208:9bff:febf:81f0/64 Scope:Link
          UP BROADCAST RUNNING MASTER MULTICAST  MTU:1500  Metric:1
          RX packets:49168151 errors:0 dropped:107226 overruns:0 frame:0
          TX packets:58956228 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0 
          RX bytes:57181132695 (53.2 GiB)  TX bytes:58009930662 (54.0 GiB)

 
DNS Nameserver(s):10.112.10.254
10.112.10.1
 
 
HDD Information:
 
HDD1 - Model=ST4000VM000-1F3168                      , FwRev=SC25    , SerialNo=            S301C76X
 
Model: Seagate ST4000VM000-1F31 (scsi)
Disk /dev/sda: 4001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt

Number  Start   End     Size    File system     Name     Flags
 1      20.5kB  543MB   543MB   ext3            primary
 2      543MB   1086MB  543MB   linux-swap(v1)  primary
 3      1086MB  4000GB  3999GB                  primary
 4      4000GB  4001GB  510MB   ext3            primary

 
001 Raw_Read_Error_Rate          175246992 118 099 006 OK
003 Spin_Up_Time                 0        097 097 000 OK
004 Start_Stop_Count             3        100 100 020 OK
005 Reallocated_Sector_Ct        0        100 100 010 OK
007 Seek_Error_Rate              1775683  062 060 030 OK
009 Power_On_Hours               74       100 100 000 OK
010 Spin_Retry_Count             0        100 100 097 OK
012 Power_Cycle_Count            3        100 100 020 OK
184 End_To_End_Error             0        100 100 099 OK
187 Uncorrectable_Errors         0        100 100 000 OK
188 Unknown_Attribute            0        100 100 000 OK
189 Unknown_Attribute            6        094 094 000 OK
190 Temperature_Celsius          572260382 070 066 045 OK
191 G-Sense_Error_Rate           0        100 100 000 OK
192 Power-Off_Retract_Count      2        100 100 000 OK
193 Load_Cycle_Count             3        100 100 000 OK
194 Temperature_Celsius          30       030 040 000 OK
197 Current_Pending_Sector       0        100 100 000 OK
198 Offline_Uncorrectable        0        100 100 000 OK
199 UDMA_CRC_Error_Count         0        200 200 000 OK
 
HDD2 - Model=SAMSUNG HD203WI                         , FwRev=1AN10003, SerialNo=S2ACJ1BZ800932      
 
Model: SAMSUNG HD203WI (scsi)
Disk /dev/sdb: 2000GB
Sector size (logical/physical): 512B/512B
Partition Table: msdos

Number  Start   End     Size    Type     File system     Flags
 1      20.5kB  543MB   543MB   primary  ext3
 2      543MB   1086MB  543MB   primary  linux-swap(v1)
 3      1086MB  2000GB  1999GB  primary
 4      2000GB  2000GB  510MB   primary  ext3

 
001 Raw_Read_Error_Rate          55       100 100 051 OK
002 Throughput_Performance       23193    055 049 000 OK
003 Spin_Up_Time                 12147    060 059 025 OK
004 Start_Stop_Count             7140     093 093 000 OK
005 Reallocated_Sector_Ct        0        252 252 010 OK
007 Seek_Error_Rate              0        252 252 051 OK
008 Seek_Time_Performance        0        252 252 015 OK
009 Power_On_Hours               28159    100 100 000 OK
010 Spin_Retry_Count             0        252 252 051 OK
011 Calibration_Retry_Count      0        252 252 000 OK
012 Power_Cycle_Count            71       100 100 000 OK
191 G-Sense_Error_Rate           50       100 100 000 OK
192 Power-Off_Retract_Count      0        252 252 000 OK
194 Temperature_Celsius          30       064 062 000 OK
195 Hardware_ECC_Recovered       0        100 100 000 OK
196 Reallocated_Event_Count      0        252 252 000 OK
197 Current_Pending_Sector       0        252 252 000 OK
198 Offline_Uncorrectable        0        252 252 000 OK
199 UDMA_CRC_Error_Count         0        200 200 000 OK
200 Multi_Zone_Error_Rate        4        100 100 000 OK
223 Load_Retry_Count             0        252 252 000 OK
225 Load_Cycle_Count             19808    099 099 000 OK
 
HDD3 - Model=ST4000VM000-1F3168                      , FwRev=SC25    , SerialNo=            Z302FY90
 
Model: Seagate ST4000VM000-1F31 (scsi)
Disk /dev/sdc: 4001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt

Number  Start   End     Size    File system     Name     Flags
 1      20.5kB  543MB   543MB   ext3            primary
 2      543MB   1086MB  543MB   linux-swap(v1)  primary
 3      1086MB  4000GB  3999GB                  primary
 4      4000GB  4001GB  510MB   ext3            primary

 
001 Raw_Read_Error_Rate          204605736 119 099 006 OK
003 Spin_Up_Time                 0        094 094 000 OK
004 Start_Stop_Count             23       100 100 020 OK
005 Reallocated_Sector_Ct        0        100 100 010 OK
007 Seek_Error_Rate              16354155 072 060 030 OK
009 Power_On_Hours               3355     097 097 000 OK
010 Spin_Retry_Count             0        100 100 097 OK
012 Power_Cycle_Count            2        100 100 020 OK
184 End_To_End_Error             0        100 100 099 OK
187 Uncorrectable_Errors         0        100 100 000 OK
188 Unknown_Attribute            0        100 100 000 OK
189 Unknown_Attribute            107      001 001 000 OK
190 Temperature_Celsius          588840988 072 065 045 OK
191 G-Sense_Error_Rate           0        100 100 000 OK
192 Power-Off_Retract_Count      0        100 100 000 OK
193 Load_Cycle_Count             23       100 100 000 OK
194 Temperature_Celsius          28       028 040 000 OK
197 Current_Pending_Sector       0        100 100 000 OK
198 Offline_Uncorrectable        0        100 100 000 OK
199 UDMA_CRC_Error_Count         0        200 200 000 OK
 
HDD4 - Model=ST4000VM000-1F3168                      , FwRev=SC25    , SerialNo=            Z3039X89
 
Model: Seagate ST4000VM000-1F31 (scsi)
Disk /dev/sdd: 4001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt

Number  Start   End     Size    File system  Name     Flags
 1      20.5kB  543MB   543MB   ext3         primary
 2      543MB   1086MB  543MB                primary
 3      1086MB  4000GB  3999GB               primary
 4      4000GB  4001GB  510MB   ext3         primary

 
001 Raw_Read_Error_Rate          2453640  099 099 006 OK
003 Spin_Up_Time                 0        097 097 000 OK
004 Start_Stop_Count             3        100 100 020 OK
005 Reallocated_Sector_Ct        0        100 100 010 OK
007 Seek_Error_Rate              1756022  062 060 030 OK
009 Power_On_Hours               59       100 100 000 OK
010 Spin_Retry_Count             0        100 100 097 OK
012 Power_Cycle_Count            3        100 100 020 OK
184 End_To_End_Error             0        100 100 099 OK
187 Uncorrectable_Errors         0        100 100 000 OK
188 Unknown_Attribute            0        100 100 000 OK
189 Unknown_Attribute            22       078 078 000 OK
190 Temperature_Celsius          572194846 070 066 045 OK
191 G-Sense_Error_Rate           0        100 100 000 OK
192 Power-Off_Retract_Count      2        100 100 000 OK
193 Load_Cycle_Count             3        100 100 000 OK
194 Temperature_Celsius          30       030 040 000 OK
197 Current_Pending_Sector       0        100 100 000 OK
198 Offline_Uncorrectable        0        100 100 000 OK
199 UDMA_CRC_Error_Count         0        200 200 000 OK
 
HDD5 - Model=SAMSUNG HD203WI                         , FwRev=1AN10003, SerialNo=S2ACJ1BZ800915      
 
Model: SAMSUNG HD203WI (scsi)
Disk /dev/sde: 2000GB
Sector size (logical/physical): 512B/512B
Partition Table: msdos

Number  Start   End     Size    Type     File system     Flags
 1      20.5kB  543MB   543MB   primary  ext3
 2      543MB   1086MB  543MB   primary  linux-swap(v1)
 3      1086MB  2000GB  1999GB  primary
 4      2000GB  2000GB  510MB   primary  ext3

 
001 Raw_Read_Error_Rate          99       100 100 051 OK
002 Throughput_Performance       23182    055 049 000 OK
003 Spin_Up_Time                 12097    061 059 025 OK
004 Start_Stop_Count             7129     093 093 000 OK
005 Reallocated_Sector_Ct        0        252 252 010 OK
007 Seek_Error_Rate              0        252 252 051 OK
008 Seek_Time_Performance        0        252 252 015 OK
009 Power_On_Hours               28127    100 100 000 OK
010 Spin_Retry_Count             0        252 252 051 OK
011 Calibration_Retry_Count      0        252 252 000 OK
012 Power_Cycle_Count            71       100 100 000 OK
191 G-Sense_Error_Rate           53       100 100 000 OK
192 Power-Off_Retract_Count      0        252 252 000 OK
194 Temperature_Celsius          30       064 062 000 OK
195 Hardware_ECC_Recovered       0        100 100 000 OK
196 Reallocated_Event_Count      0        252 252 000 OK
197 Current_Pending_Sector       0        252 252 000 OK
198 Offline_Uncorrectable        0        252 252 000 OK
199 UDMA_CRC_Error_Count         0        200 200 000 OK
200 Multi_Zone_Error_Rate        0        100 100 000 OK
223 Load_Retry_Count             0        252 252 000 OK
225 Load_Cycle_Count             19916    099 099 000 OK
 
HDD6 - Model=ST4000VM000-1F3168                      , FwRev=SC25    , SerialNo=            Z302FY5P
 
Model: Seagate ST4000VM000-1F31 (scsi)
Disk /dev/sdf: 4001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt

Number  Start   End     Size    File system     Name     Flags
 1      20.5kB  543MB   543MB   ext3            primary
 2      543MB   1086MB  543MB   linux-swap(v1)  primary
 3      1086MB  4000GB  3999GB                  primary
 4      4000GB  4001GB  510MB   ext3            primary

 
001 Raw_Read_Error_Rate          41635216 111 099 006 OK
003 Spin_Up_Time                 0        094 094 000 OK
004 Start_Stop_Count             24       100 100 020 OK
005 Reallocated_Sector_Ct        0        100 100 010 OK
007 Seek_Error_Rate              16306284 072 060 030 OK
009 Power_On_Hours               3364     097 097 000 OK
010 Spin_Retry_Count             0        100 100 097 OK
012 Power_Cycle_Count            2        100 100 020 OK
184 End_To_End_Error             0        100 100 099 OK
187 Uncorrectable_Errors         0        100 100 000 OK
188 Unknown_Attribute            0        100 100 000 OK
189 Unknown_Attribute            45       055 055 000 OK
190 Temperature_Celsius          605683743 069 064 045 OK
191 G-Sense_Error_Rate           0        100 100 000 OK
192 Power-Off_Retract_Count      0        100 100 000 OK
193 Load_Cycle_Count             24       100 100 000 OK
194 Temperature_Celsius          31       031 040 000 OK
197 Current_Pending_Sector       0        100 100 000 OK
198 Offline_Uncorrectable        0        100 100 000 OK
199 UDMA_CRC_Error_Count         0        200 200 000 OK
 
Volume Status
 
/dev/md0:
        Version : 01.00.03
  Creation Time : Tue Jun 23 20:41:46 2015
     Raid Level : raid1
     Array Size : 3905449556 (3724.53 GiB 3999.18 GB)
  Used Dev Size : 3905449556 (3724.53 GiB 3999.18 GB)
   Raid Devices : 2
  Total Devices : 2
Preferred Minor : 0
    Persistence : Superblock is persistent

  Intent Bitmap : Internal

    Update Time : Thu Jun 25 21:55:17 2015
          State : active
 Active Devices : 2
Working Devices : 2
 Failed Devices : 0
  Spare Devices : 0

           Name : 0
           UUID : 7ddc69f8:3436cd9e:64a3ab34:e417d0c8
         Events : 22

    Number   Major   Minor   RaidDevice State
       0       8        3        0      active sync   /dev/sda3
       1       8       51        1      active sync   /dev/sdd3
/dev/md1:
        Version : 00.90.03
  Creation Time : Wed Feb 20 09:37:04 2013
     Raid Level : raid1
     Array Size : 1951945600 (1861.52 GiB 1998.79 GB)
  Used Dev Size : 1951945600 (1861.52 GiB 1998.79 GB)
   Raid Devices : 2
  Total Devices : 2
Preferred Minor : 1
    Persistence : Superblock is persistent

  Intent Bitmap : Internal

    Update Time : Thu Jun 25 03:06:58 2015
          State : active
 Active Devices : 2
Working Devices : 2
 Failed Devices : 0
  Spare Devices : 0

           UUID : 450dd523:27461674:3f0ac4a8:6c2951fb
         Events : 0.29925

    Number   Major   Minor   RaidDevice State
       0       8       19        0      active sync   /dev/sdb3
       1       8       67        1      active sync   /dev/sde3
 
Personalities : [linear] [raid0] [raid1] [raid10] [raid6] [raid5] [raid4] [multipath] 
md0 : active raid1 sda3[0] sdd3[1]
		 3905449556 blocks super 1.0 [2/2] [UU]
		 bitmap: 6/8 pages [24KB], 262144KB chunk

md2 : active raid1 sdc3[0] sdf3[1]
		 3905449556 blocks super 1.0 [2/2] [UU]
		 bitmap: 0/8 pages [0KB], 262144KB chunk

md1 : active raid1 sdb3[0] sde3[1]
		 1951945600 blocks [2/2] [UU]
		 bitmap: 1/233 pages [4KB], 4096KB chunk

md6 : active raid1 sdf2[6](S) sde2[5](S) sdd2[4](S) sdc2[3](S) sdb2[2] sda2[0]
		 530128 blocks super 1.0 [2/2] [UU]
		 
md13 : active raid1 sda4[0] sdf4[5] sdc4[4] sdd4[3] sde4[2] sdb4[1]
		 458880 blocks [6/6] [UUUUUU]
		 bitmap: 1/57 pages [4KB], 4KB chunk

md9 : active raid1 sda1[0] sdf1[5] sde1[4] sdd1[3] sdc1[2] sdb1[1]
		 530048 blocks [6/6] [UUUUUU]
		 bitmap: 0/65 pages [0KB], 4KB chunk

unused devices: <none>
 
Disk Space:
 
Filesystem                Size      Used Available Use% Mounted on
/dev/ramdisk            139.5M    129.4M     10.1M  93% /
tmpfs                    64.0M    320.0k     63.7M   0% /tmp
tmpfs                   494.5M     24.0k    494.5M   0% /dev/shm
/dev/sda4               371.0M    269.6M    101.4M  73% /mnt/ext
/dev/md9                509.5M    135.5M    373.9M  27% /mnt/HDA_ROOT
/dev/mapper/md2           3.6T    688.2G      2.9T  19% /share/MD2_DATA
/dev/mapper/md1           1.8T      1.1T    740.7G  60% /share/MD1_DATA
/dev/mapper/sdv1          1.8T      1.1T    724.4G  61% /share/external/sdv1
/dev/mapper/sdu1          1.8T    504.7G      1.3T  27% /share/external/sdu1
/dev/mapper/md0           3.6T    619.7G      3.0T  17% /share/MD0_DATA
tmpfs                     8.0M         0      8.0M   0% /var/syslog_maildir
 
Mount Status:
 
/proc on /proc type proc (rw)
none on /dev/pts type devpts (rw,gid=5,mode=620)
sysfs on /sys type sysfs (rw)
tmpfs on /tmp type tmpfs (rw,size=64M)
tmpfs on /dev/shm type tmpfs (rw)
none on /proc/bus/usb type usbfs (rw)
/dev/sda4 on /mnt/ext type ext3 (rw)
/dev/md9 on /mnt/HDA_ROOT type ext3 (rw,data=ordered)
/dev/mapper/md2 on /share/MD2_DATA type ext4 (rw,usrjquota=aquota.user,jqfmt=vfsv0,user_xattr,data=ordered,delalloc,noacl)
/dev/mapper/md1 on /share/MD1_DATA type ext4 (rw,usrjquota=aquota.user,jqfmt=vfsv0,user_xattr,data=ordered,delalloc,noacl)
/dev/mapper/sdv1 on /share/external/sdv1 type ext4 (rw)
/dev/mapper/sdu1 on /share/external/sdu1 type ext4 (rw)
/dev/mapper/md0 on /share/MD0_DATA type ext4 (rw,usrjquota=aquota.user,jqfmt=vfsv0,user_xattr,data=ordered,delalloc,noacl)
tmpfs on /var/syslog_maildir type tmpfs (rw,size=8M)
 
 
Windows Shares:
 
Multimedia:/share/MD0_DATA/Multimedia
Download:/share/MD0_DATA/Download
Recordings:/share/MD0_DATA/Recordings
Web:/share/MD0_DATA/Web
Public:/share/MD0_DATA/Public
USBDisk2:/share/external/sdv1
USBDisk1:/share/external/sdu1
Zamil:/share/MD0_DATA/Zamil
SharedFamily:/share/MD0_DATA/SharedFamily
Software:/share/MD0_DATA/Software
 
 
Memory Information:
 
              total         used         free       shared      buffers
  Mem:      1012688       965764        46924            0       291288
 Swap:       530124        17996       512128
Total:      1542812       983760       559052
 
NASReport completed on 2015-06-25 21:55:22 (/tmp/nasreport) 

Here we go... and thank you!

Code: Select all

is drwxr-xr-x    2 admin    administ      4096 Jun 24 03:04 ./
drwxrwxrwx   24 admin    administ      4096 Jun 24 09:24 ../
-rw-r--r--    1 admin    administ    419805 Jun 24 03:04 0_20150624_0304.tar.gz

From yesterday. How convenient.


Okay. Lets check your original configuration for possible corruption. Please provide output for:

Code: Select all

cat /etc/config/smb.conf

Also lets make sure Samba is actually running. Please provide output for:

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/bin/ps w | grep smb

You have multiple shares, which one should we use for troubleshooting purposes?

Windows Shares:

Multimedia:/share/MD0_DATA/Multimedia
Download:/share/MD0_DATA/Download
Recordings:/share/MD0_DATA/Recordings
Web:/share/MD0_DATA/Web
Public:/share/MD0_DATA/Public
USBDisk2:/share/external/sdv1
USBDisk1:/share/external/sdu1
Zamil:/share/MD0_DATA/Zamil
SharedFamily:/share/MD0_DATA/SharedFamily
Software:/share/MD0_DATA/Software

1. What username are you using on your Windows machine?
2. Is there a user on the NAS with the same identical username & password?

[ITH001]

All the shares you can see are on MD0_DATA (RAID 1, Disk 1 & 4)
The ones I don't see at the moment are on MD1_DATA (RAID 1, Disk 2 & 5)

Is there a user on the NAS with the same identical username & password?

Yes, its local to the NAS and to my machine (OSX), no LDAP or RADIUS.

What username are you using on your Windows machine?

Its OSX actually. At the moment I'm working with "admin"... for historical reasons

cat /etc/config/smb.conf

Only lists the shared provided in the earlier post, all shares which are on MD1_DATA are not in smb.conf.

[pwilson]

All the shares you can see are on MD0_DATA (RAID 1, Disk 1 & 4)
The ones I don't see at the moment are on MD1_DATA (RAID 1, Disk 2 & 5)

Is there a user on the NAS with the same identical username & password?

Yes, its local to the NAS and to my machine (OSX), no LDAP or RADIUS.

What username are you using on your Windows machine?

Its OSX actually. At the moment I'm working with "admin"... for historical reasons

cat /etc/config/smb.conf

Only lists the shared provided in the earlier post, all shares which are on MD1_DATA are not in smb.conf.

Try this:

Code: Select all

cd /etc/config
cp smb.conf smb.conf.CORRUPT
cd /
tar xvfz $(dirname $(getcfg -f /etc/config/smb.conf public path))/.@backup_config/0_$(date +'%Y%m%d' -d 'last \
wednesday')_0304.tar.gz etc/config/smb.conf --overwrite
/etc/init.d/smb.sh restart

This will restore your Samba config from yesterdays backup.

[ITH001]

This will restore your Samba config from yesterdays backup.

OK... but this smb.conf did not include my old config. Seams like the firmware update killed this one too. We may have to go back to one of my old backups (.bin-Files). Any idea how? Thank you!

[pwilson]

This will restore your Samba config from yesterdays backup.

OK... but this smb.conf did not include my old config. Seams like the firmware update killed this one too. We may have to go back to one of my old backups (.bin-Files). Any idea how? Thank you!

Unfortunately that was the only Backup present in your backup_config directory.

You will probably have to re-create the shares, and "re-attach" them to your pre-existing folders on your /share/MD1_DATA and /share/MD2_DATA legacy volumes.

Your previous NASReport output suggests your files are still there:

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Disk Space:
 
Filesystem                Size      Used Available Use% Mounted on
/dev/ramdisk            139.5M    129.4M     10.1M  93% /
tmpfs                    64.0M    320.0k     63.7M   0% /tmp
tmpfs                   494.5M     24.0k    494.5M   0% /dev/shm
/dev/sda4               371.0M    269.6M    101.4M  73% /mnt/ext
/dev/md9                509.5M    135.5M    373.9M  27% /mnt/HDA_ROOT
/dev/mapper/md2           3.6T    688.2G      2.9T  19% /share/MD2_DATA
/dev/mapper/md1           1.8T      1.1T    740.7G  60% /share/MD1_DATA
/dev/mapper/sdv1          1.8T      1.1T    724.4G  61% /share/external/sdv1
/dev/mapper/sdu1          1.8T    504.7G      1.3T  27% /share/external/sdu1
/dev/mapper/md0           3.6T    619.7G      3.0T  17% /share/MD0_DATA
tmpfs                     8.0M         0      8.0M   0% /var/syslog_maildir

Only the share configuration is missing. Simply "Specify the path manually" when recreating your shares:

[ITH001]

HI,

thank you, that worked just perfectly for the SMB/AFP folders! Many thanks!

[maddhin]

Hi,

@pwilson: great job, it's great to have guys like you here!

I have a similar problem but by FW update went worse: it somehow destroyed the whole config and I had to reset the FW in order to get access to the NAS again. The data is still on the disk but in MD1_DATA (instead of MD0_DATA) and the whole folder structure seems messed. I would highly appreciate it if you had a way to recover this instead of completely reinstalling the device. That would be SO painful.

Here is the NASReport:

Code: Select all

*********************
** QNAP NAS Report **
*********************

NAS Model:      TS-239 Pro II
Firmware:       4.1.4 Build 20150820
System Name:    NASMT
Workgroup:      NAS
Base Directory: /share/HDe·_DATA
NAS IP address: 192.168.2.30

Default Gateway Device: eth0

          inet addr:192.168.2.30  Bcast:192.168.2.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:7022 errors:0 dropped:307 overruns:0 frame:0
          TX packets:3944 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:986167 (963.0 KiB)  TX bytes:698408 (682.0 KiB)
          Interrupt:16 Memory:febe0000-fec00000


DNS Nameserver(s):8.8.8.8


HDD Information:

HDD1 - Model=ST4000DM000-1F2168                      , FwRev=CC52    , SerialNo=                                                                                                                                                                         W3005ZFC

Model: Seagate ST4000DM000-1F21 (scsi)
Disk /dev/sda: 4001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt

Number  Start   End     Size    File system     Name     Flags
 1      20.5kB  543MB   543MB   ext3            primary
 2      543MB   1086MB  543MB   linux-swap(v1)  primary
 3      1086MB  4000GB  3999GB  ext4            primary
 4      4000GB  4001GB  510MB   ext3            primary


001 Raw_Read_Error_Rate          111882960 116 087 006 OK
003 Spin_Up_Time                 0        092 091 000 OK
004 Start_Stop_Count             200      100 100 020 OK
005 Reallocated_Sector_Ct        0        100 100 010 OK
007 Seek_Error_Rate              19624022528826 048 037 030 OK
009 Power_On_Hours               12945    086 086 000 OK
010 Spin_Retry_Count             0        100 100 097 OK
012 Power_Cycle_Count            124      100 100 020 OK
183 Unknown_Attribute            0        100 100 000 OK
184 End_To_End_Error             0        100 100 099 OK
187 Uncorrectable_Errors         179      001 001 000 OK
188 Unknown_Attribute            0        100 100 000 OK
189 Unknown_Attribute            0        100 100 000 OK
190 Temperature_Celsius          521863199 069 057 045 OK
191 G-Sense_Error_Rate           0        100 100 000 OK
192 Power-Off_Retract_Count      28       100 100 000 OK
193 Load_Cycle_Count             101954   050 050 000 OK
194 Temperature_Celsius          31       031 043 000 OK
197 Current_Pending_Sector       0        100 097 000 OK
198 Offline_Uncorrectable        0        100 097 000 OK
199 UDMA_CRC_Error_Count         0        200 200 000 OK
240 Head_Flying_Hours            90881507995792 100 253 000 OK
241 Lifetime_Writes_From_Host    20377116032 100 253 000 OK
242 Lifetime_Reads_To_Host       48588443628 100 253 000 OK

HDD2 -/dev/sdb: No such device or address

Error: Error opening /dev/sdb: No such device or address
Retry/Cancel? c
c

Open device fail

Volume Status

/dev/md1:
        Version : 01.00.03
  Creation Time : Thu May 16 13:22:04 2013
     Raid Level : raid1
     Array Size : 3905449556 (3724.53 GiB 3999.18 GB)
  Used Dev Size : 3905449556 (3724.53 GiB 3999.18 GB)
   Raid Devices : 2
  Total Devices : 1
Preferred Minor : 1
    Persistence : Superblock is persistent

  Intent Bitmap : Internal

    Update Time : Sat Sep  5 04:17:13 2015
          State : active, degraded
 Active Devices : 1
Working Devices : 1
 Failed Devices : 0
  Spare Devices : 0

           Name : 1
           UUID : ab59a566:32348c3d:2c009a40:1a237a84
         Events : 2113901

    Number   Major   Minor   RaidDevice State
       0       0        0        0      removed
       3       8        3        1      active sync   /dev/sda3

Personalities : [linear] [raid0] [raid1] [raid10] [raid6] [raid5] [raid4] [multi                                                                                                                                                             path]
md1 : active raid1 sda3[3]
                 3905449556 blocks super 1.0 [2/1] [_U]
                 bitmap: 7/8 pages [28KB], 262144KB chunk

md2 : active raid1 sda2[0]
                 530128 blocks super 1.0 [2/1] [U_]

md13 : active raid1 sda4[0]
                 458880 blocks super 1.0 [2/1] [U_]
                 bitmap: 7/8 pages [28KB], 32KB chunk

md9 : active raid1 sda1[0]
                 530112 blocks super 1.0 [2/1] [U_]
                 bitmap: 9/9 pages [36KB], 32KB chunk

unused devices: <none>

Disk Space:

Filesystem                Size      Used Available Use% Mounted on
/dev/ramdisk            139.5M    114.2M     25.3M  82% /
tmpfs                    64.0M    156.0k     63.8M   0% /tmp
tmpfs                   498.6M         0    498.6M   0% /dev/shm
/dev/sda4               371.0M    262.9M    108.1M  71% /mnt/ext
/dev/md9                509.5M    109.4M    400.1M  21% /mnt/HDA_ROOT
/dev/md1                  3.6T      3.5T     93.0G  97% /share/MD1_DATA

Mount Status:

/proc on /proc type proc (rw)
none on /dev/pts type devpts (rw,gid=5,mode=620)
sysfs on /sys type sysfs (rw)
tmpfs on /tmp type tmpfs (rw,size=64M)
tmpfs on /dev/shm type tmpfs (rw)
none on /proc/bus/usb type usbfs (rw)
/dev/sda4 on /mnt/ext type ext3 (rw)
/dev/md9 on /mnt/HDA_ROOT type ext3 (rw,data=ordered)
/dev/md1 on /share/MD1_DATA type ext4 (rw,usrjquota=aquota.user,jqfmt=vfsv0,user                                                                                                                                                             _xattr,data=ordered,delalloc,noacl)


Windows Shares:

Multimedia:/share/HD_DATA/Multimedia
Download:/share/HDe·b
                     Recordings:/share/HDe·_DATA/Recordings
Web:/share/HDe·_DATA/Web
Public:/share/HDe·_DATA/Public
Qsync:/share/Qsync


Memory Information:

              total         used         free       shared      buffers
  Mem:      1021176       745676       275500            0        40688
 Swap:       530124            0       530124
Total:      1551300       745676       805624

NASReport completed on 2015-09-05 04:21:04 (/tmp/nasreport)

One comment: I keep the second HDD from the RAID outside the NAS just to make sure the data is not lost due to something...

Code: Select all

ls: /share/HDe·_DATA/.@backup_config: No such file or directory

but:

Code: Select all

[/tmp] # ls /share/MD1_DATA/.@backup_config
0_20150902_0304.tar.gz  2_20150819_0304.tar.gz  4_20150805_0304.tar.gz  6_20150722_0304.tar.gz  8_20150708_0304.tar.gz
1_20150826_0304.tar.gz  3_20150812_0304.tar.gz  5_20150729_0304.tar.gz  7_20150715_0304.tar.gz  9_20150701_0304.tar.gz

is that helpful? I assume all original data is still on MD1_DATA and the FW update 'just' didn't 'rename' t back to MD0_DATA?!?

[maddhin]

Anybody?

[pwilson]

Anybody?

Submit a ticket.

Your Samba configuration is corrupt, but as the volume isn't mounting to /share/MD0_DATA properly, this issue needs to be resolved before you can fix your Samba configuration.

[maddhin]

will do, thanks a lot