building RAID5 or RAID6 display incorrect size

[charlyd]

hi i have a qnap859 and want to build a raid6 instead of a raid5, because a qnap support engineer pointed me to the many disk fails of the seagate ST4000DM000. he told me to be quit safe with a raid6 so i started of configuring. But after it finished i got 11.92GB instead of 11.92TB or with one disk less 7.9GB insted of 7.9 TB. i did a support call but even the support guy ( he told me he was a new worker at qnap) couldn t fix it until now....

i saw about the Linux commanline tools could that bring anu help? like e2fsck_64 instead of e2fsck. is the >2TB border the problem? in a single disk config it show 3695.18GB so ther is is all ok..

it tried latest fw QTS4.1.4 and tried QTS4.1.3 but no difference..

any help or tips wanted?

[P3R]

In my opinion the sane recommendation would be to stop using disks specifically listed as incompatible.

How many of those awful disks have you got in there?

Exactly where are you seeing the numbers you're quoting?

[pwilson]

hi i have a qnap859 and want to build a raid6 instead of a raid5, because a qnap support engineer pointed me to the many disk fails of the seagate ST4000DM000. he told me to be quit safe with a raid6 so i started of configuring. But after it finished i got 11.92GB instead of 11.92TB or with one disk less 7.9GB insted of 7.9 TB. i did a support call but even the support guy ( he told me he was a new worker at qnap) couldn t fix it until now....

i saw about the Linux commanline tools could that bring anu help? like e2fsck_64 instead of e2fsck. is the >2TB border the problem? in a single disk config it show 3695.18GB so ther is is all ok..

it tried latest fw QTS4.1.4 and tried QTS4.1.3 but no difference..

any help or tips wanted?

Why would you do this to your allegedly important data?

Seagate ST4000DM000 Desktop Drives SATA 6Gb/s (SATA III) 4000 GB Incompatible TS-859 Pro

1. (3TB & 4TB HDDs)
   Not applicable to TS-509 Pro. TS-639 Pro does not support >16TB disk volume.
2. This hard drive series initially passed our lab compatibility test and was included in the recommended HDD list. However, during the last few months, we have received an overwhelming number of support requests regarding this hard drive series. The high failure rate of this hard drives series has raised concerns over risks of data loss. Therefore, we have no choice but to remove this series from the recommended HDD list. For users who have already installed this series of HDD on their Turbo NAS, QNAP will continue to provide technical supports as requested.
3. The batch number, 1F2168, has passed the hard drive compatibility test.

Replace all those crappy Seagate "Desktop" drives, with some actual "Recommended NAS/RAID Drives" instead.

[charlyd]

Hi i know these article but i just bought them any Qnap supports them ...i have batch 1F2168 the batch which is good qnap says... the support ticket is now to Taiwan. because the smart is GOOD the initial disk displays 3695.18GB ->>> OK the smart is ok. but only the raid5 or raid 6 config will not do...that looks like firmware from the Qnap.

[pwilson]

Hi i know these article but i just bought them any Qnap supports them ...i have batch 1F2168 the batch which is good qnap says... the support ticket is now to Taiwan. because the smart is GOOD the initial disk displays 3695.18GB ->>> OK the smart is ok. but only the raid5 or raid 6 config will not do...that looks like firmware from the Qnap.

I wouldn't touch them myself. Have you reviewed these messages yet?
Replace them, and your issues will disappear.