I left the NAS running and re-seated the drives (hot swap).
I the tried to access the NAS via the Web interface - no luck, I then tried through QNAP Finder, still no luck.
Rebooted the NAS using the Select/Enter button on the front of then NAS.
After the Re-Boot I managed to log into it via the Web UI.
I then checked the Storage Manager and found 2 S.M.A.R.T Warnings on HDD1 & HDD4 and also that HDD4 have a Disk Read/Write Error
I then checked the RAID Management Tab and found that the RAID was Not Active.
I then unplugged drive 4 - re-booted the NAS and after the re-boot plugge drive 4 back in.
Now the RAID management tab show me that I have a single disk: Drive 1 - uninitialized and RAID still Not Active
I have logged a support ticket with QNAP, however since it is the weekend I don't know when I will hear from them.
I have searched the forum and Google in hope to find a solution to this exact issue, but without luck. As I am not very comfortable to start using the command line without some sort of guidance I am now asking if there are someone here on the forum that could possible help me with this issue.
My sytem details are as following:
Code: Select all
Operating System used to access NAS: Windows 8.1
NAS model: QNAP TS-419P II
Firmware Version/Build numbers: 4.1.4 Build: 20150522
Network Setup: Single Port
Drive Configuration: RAID5
Number of drives: 4
Drive Manufacturer: WD
Drive Model: WD2002FAEX-007BA0
Drive Firmware revision: FwRev=05.01D05
*********************
** QNAP NAS Report **
*********************
NAS Model: TS-419P II
Firmware: Build
System Name: BX4NAS
Workgroup:
Base Directory: /share/MD0_DATA
NAS IP address: 192.168.34.4
Default Gateway Device: eth0
inet addr:192.168.34.4 Bcast:192.168.34.255 Mask:255.255.255.0
inet6 addr: fe80::208:9bff:fec8:ea2a/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:4321 errors:0 dropped:0 overruns:0 frame:0
TX packets:5832 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:532
RX bytes:1342603 (1.2 MiB) TX bytes:2175923 (2.0 MiB)
Interrupt:11
DNS Nameserver(s):192.168.34.254
192.168.34.2
HDD Information:
HDD1 - Model=WDC WD2002FAEX-007BA0 , FwRev=05.01D05, SerialNo= WD-WMAWP0307404
Model: WDC WD2002FAEX-007BA (scsi)
Disk /dev/sda: 2000GB
Sector size (logical/physical): 512B/512B
Partition Table: msdos
Number Start End Size Type File system Flags
1 20.5kB 543MB 543MB primary ext3
2 543MB 1086MB 543MB primary linux-swap(v1)
3 1086MB 2000GB 1999GB primary
4 2000GB 2000GB 510MB primary ext3
001 Raw_Read_Error_Rate 0 200 200 051 OK
003 Spin_Up_Time 7366 253 253 021 OK
004 Start_Stop_Count 1039 099 099 000 OK
005 Reallocated_Sector_Ct 0 200 200 140 OK
007 Seek_Error_Rate 0 200 200 000 OK
009 Power_On_Hours 28101 062 062 000 OK
010 Spin_Retry_Count 0 100 100 000 OK
011 Calibration_Retry_Count 0 100 253 000 OK
012 Power_Cycle_Count 16 100 100 000 OK
192 Power-Off_Retract_Count 10 200 200 000 OK
193 Load_Cycle_Count 1028 200 200 000 OK
194 Temperature_Celsius 35 117 095 000 OK
196 Reallocated_Event_Count 0 200 200 000 OK
197 Current_Pending_Sector 25 200 200 000 ABNORMAL
198 Offline_Uncorrectable 25 200 200 000 ABNORMAL
199 UDMA_CRC_Error_Count 0 200 200 000 OK
200 Multi_Zone_Error_Rate 26 200 200 000 OK
HDD2 - Model=WDC WD2002FAEX-007BA0 , FwRev=05.01D05, SerialNo= WD-WMAWP0390995
Model: WDC WD2002FAEX-007BA (scsi)
Disk /dev/sdb: 2000GB
Sector size (logical/physical): 512B/512B
Partition Table: msdos
Number Start End Size Type File system Flags
1 20.5kB 543MB 543MB primary ext3
2 543MB 1086MB 543MB primary linux-swap(v1)
3 1086MB 2000GB 1999GB primary
4 2000GB 2000GB 510MB primary ext3
001 Raw_Read_Error_Rate 0 200 200 051 OK
003 Spin_Up_Time 8491 253 253 021 OK
004 Start_Stop_Count 1050 099 099 000 OK
005 Reallocated_Sector_Ct 0 200 200 140 OK
007 Seek_Error_Rate 0 200 200 000 OK
009 Power_On_Hours 28150 062 062 000 OK
010 Spin_Retry_Count 0 100 100 000 OK
011 Calibration_Retry_Count 0 100 253 000 OK
012 Power_Cycle_Count 15 100 100 000 OK
192 Power-Off_Retract_Count 9 200 200 000 OK
193 Load_Cycle_Count 1040 200 200 000 OK
194 Temperature_Celsius 38 114 092 000 OK
196 Reallocated_Event_Count 0 200 200 000 OK
197 Current_Pending_Sector 0 200 200 000 OK
198 Offline_Uncorrectable 0 200 200 000 OK
199 UDMA_CRC_Error_Count 0 200 200 000 OK
200 Multi_Zone_Error_Rate 0 200 200 000 OK
HDD3 - Model=WDC WD2002FAEX-007BA0 , FwRev=05.01D05, SerialNo= WD-WMAWP0386999
Model: WDC WD2002FAEX-007BA (scsi)
Disk /dev/sdc: 2000GB
Sector size (logical/physical): 512B/512B
Partition Table: msdos
Number Start End Size Type File system Flags
1 20.5kB 543MB 543MB primary ext3
2 543MB 1086MB 543MB primary
3 1086MB 2000GB 1999GB primary
4 2000GB 2000GB 510MB primary ext3
001 Raw_Read_Error_Rate 1 200 200 051 OK
003 Spin_Up_Time 8191 253 253 021 OK
004 Start_Stop_Count 1070 099 099 000 OK
005 Reallocated_Sector_Ct 0 200 200 140 OK
007 Seek_Error_Rate 0 200 200 000 OK
009 Power_On_Hours 28149 062 062 000 OK
010 Spin_Retry_Count 0 100 100 000 OK
011 Calibration_Retry_Count 0 100 253 000 OK
012 Power_Cycle_Count 51 100 100 000 OK
192 Power-Off_Retract_Count 45 200 200 000 OK
193 Load_Cycle_Count 1024 200 200 000 OK
194 Temperature_Celsius 37 115 095 000 OK
196 Reallocated_Event_Count 0 200 200 000 OK
197 Current_Pending_Sector 0 200 200 000 OK
198 Offline_Uncorrectable 0 200 200 000 OK
199 UDMA_CRC_Error_Count 0 200 200 000 OK
200 Multi_Zone_Error_Rate 0 200 200 000 OK
HDD4 - Model=WDC WD2002FAEX-007BA0 , FwRev=05.01D05, SerialNo= WD-WMAWP0380624
Model: WDC WD2002FAEX-007BA (scsi)
Disk /dev/sdd: 2000GB
Sector size (logical/physical): 512B/512B
Partition Table: msdos
Number Start End Size Type File system Flags
1 20.5kB 543MB 543MB primary ext3
2 543MB 1086MB 543MB primary
3 1086MB 2000GB 1999GB primary
4 2000GB 2000GB 510MB primary ext3
001 Raw_Read_Error_Rate 7 200 200 051 OK
003 Spin_Up_Time 8733 253 253 021 OK
004 Start_Stop_Count 1063 099 099 000 OK
005 Reallocated_Sector_Ct 0 200 200 140 OK
007 Seek_Error_Rate 0 200 200 000 OK
009 Power_On_Hours 28139 062 062 000 OK
010 Spin_Retry_Count 0 100 100 000 OK
011 Calibration_Retry_Count 0 100 253 000 OK
012 Power_Cycle_Count 51 100 100 000 OK
192 Power-Off_Retract_Count 45 200 200 000 OK
193 Load_Cycle_Count 1017 200 200 000 OK
194 Temperature_Celsius 37 115 095 000 OK
196 Reallocated_Event_Count 0 200 200 000 OK
197 Current_Pending_Sector 74 200 200 000 ABNORMAL
198 Offline_Uncorrectable 72 200 200 000 ABNORMAL
199 UDMA_CRC_Error_Count 0 200 200 000 OK
200 Multi_Zone_Error_Rate 154 200 200 000 OK
Volume Status
Personalities : [raid1] [linear] [raid0] [raid10] [raid6] [raid5] [raid4]
md13 : active raid1 sdb4[0] sdd4[3] sda4[2] sdc4[1]
458880 blocks [4/4] [UUUU]
bitmap: 1/57 pages [4KB], 4KB chunk
md9 : active raid1 sda1[0] sdc1[3] sdd1[2] sdb1[1]
530048 blocks [4/4] [UUUU]
bitmap: 0/65 pages [0KB], 4KB chunk
unused devices: <none>
Disk Space:
Filesystem Size Used Available Use% Mounted on
/dev/ramdisk 32.9M 16.4M 16.5M 50% /
tmpfs 64.0M 192.0k 63.8M 0% /tmp
/dev/sda4 371.0M 335.7M 35.2M 91% /mnt/ext
/dev/md9 509.5M 150.2M 359.2M 29% /mnt/HDA_ROOT
Mount Status:
/proc on /proc type proc (rw)
none on /dev/pts type devpts (rw,gid=5,mode=620)
sysfs on /sys type sysfs (rw)
tmpfs on /tmp type tmpfs (rw,size=64M)
none on /proc/bus/usb type usbfs (rw)
/dev/sda4 on /mnt/ext type ext3 (rw)
/dev/md9 on /mnt/HDA_ROOT type ext3 (rw,data=ordered)
none on /sys/kernel/config type configfs (rw)
Memory Information:
total used free shared buffers
Mem: 515500 348972 166528 0 8568
Swap: 0 0 0
Total: 515500 348972 166528
NASReport completed on 2015-08-02 09:48:12 (/tmp/nasreport)