I have a QNAP TS-210 with a single HDD. I use a Macbook Pro from 2011. I have never had a problem connecting to the QNAP in the 5 or so years I've had it. But about 10 days ago I lost the connection.
- Lights: Status is green; HDD1 blinks green normally; LAN blinks orange normally; Power is solid blue.
- Attempts to connect: I cannot connect via the web browser; Qfinder cannot find it - neither over the local network nor with a network cable attached (I tried several different cables). I even tried connecting a USB cable to at least transfer the data elsewhere, but nothing works. Qfinder says 'no internet connection available'.
- Attempts to fix: I have rebooted both computer and QNAP several times, and have searched through the manual and forums.
Is this enough info for anyone out there to help? I do have an external back-up of the data, but it's a bit old.
All connection to QNAP lost
- MrVideo
- Experience counts
- Posts: 4742
- Joined: Fri May 03, 2013 2:26 pm
Re: All connection to QNAP lost
There should be zero blinking of the HDD led. Why? The blinking led indicates that data is being written/read to/from the drive. Hard to write/read data to/from the drive if you aren't connected to the NAS. Did you have some background processes running that goes thru the data to set some things up?markogogo wrote:HDD1 blinks green normally
I'm assuming that your tried to ping or SSH to the last known IP address.
QTS MANUALS
Submit QNAP Support Ticket - QNAP Tutorials, FAQs, Downloads, Wiki - Product Support Status - Moogle's QNAP FAQ help V2
Asking a question, include the following (Thanks to Toxic17)
QNAP md_checker nasreport (release 20210309)
===============================
Model: TS-869L -- RAM: 3G -- FW: QTS 4.1.4 Build 20150522 (used for data storage)
WD60EFRX-68L0BN1(x1)/68MYMN1(x7) Red HDDs -- RAID6: 8x6TB -- Cold spare: 1x6TB
Entware
===============================
Model: TS-451A -- RAM: 2G -- FW: QTS 4.5.2 Build 20210202 (used as a video server)
WL3000GSA6472(x3) White label NAS HDDs -- RAID5: 3x3TB
Entware -- MyKodi 17.3 (default is Kodi 16)
===============================
My 2017 Total Solar Eclipse Photos | My 2019 N. Ireland Game of Thrones tour
Submit QNAP Support Ticket - QNAP Tutorials, FAQs, Downloads, Wiki - Product Support Status - Moogle's QNAP FAQ help V2
Asking a question, include the following (Thanks to Toxic17)
QNAP md_checker nasreport (release 20210309)
===============================
Model: TS-869L -- RAM: 3G -- FW: QTS 4.1.4 Build 20150522 (used for data storage)
WD60EFRX-68L0BN1(x1)/68MYMN1(x7) Red HDDs -- RAID6: 8x6TB -- Cold spare: 1x6TB
Entware
===============================
Model: TS-451A -- RAM: 2G -- FW: QTS 4.5.2 Build 20210202 (used as a video server)
WL3000GSA6472(x3) White label NAS HDDs -- RAID5: 3x3TB
Entware -- MyKodi 17.3 (default is Kodi 16)
===============================
My 2017 Total Solar Eclipse Photos | My 2019 N. Ireland Game of Thrones tour
- storageman
- Ask me anything
- Posts: 5507
- Joined: Thu Sep 22, 2011 10:57 pm
Re: All connection to QNAP lost
Power off and remove disk, does it boot without the disk and gets a new IP address.
If so there is a problem with the disk blocking the reboot process.
If so there is a problem with the disk blocking the reboot process.
-
- New here
- Posts: 5
- Joined: Tue Jan 18, 2011 3:10 am
Re: All connection to QNAP lost
Thank you both for your replies - very grateful.
So the disk is causing a problem. Any idea how to fix it? Thanks again.
So I removed the disk and the NAS immediately became findable/obtainable, both via Qfinder and via the web browser. But when I put the disk back in, it becomes unfindable/unobtainable again - both in Qfinder, where I get a message 'No internet connection'; and in the web browser, where I get a message 'site cannot be reached'. Also, when I try to access a folder on the NAS via Finder, I get the message 'Problem...Server may not exist or is unavailable...'.storageman wrote:Power off and remove disk, does it boot without the disk and gets a new IP address.
So the disk is causing a problem. Any idea how to fix it? Thanks again.
- MrVideo
- Experience counts
- Posts: 4742
- Joined: Fri May 03, 2013 2:26 pm
Re: All connection to QNAP lost
Was there a power failure such that the NAS was not powered down gracefully? It is possible that some files on the HDD got hosed if that happened. Can you put the HDD in another computer to see if it hangs there as well? Do you have a backup of the data that is on the drive?
QTS MANUALS
Submit QNAP Support Ticket - QNAP Tutorials, FAQs, Downloads, Wiki - Product Support Status - Moogle's QNAP FAQ help V2
Asking a question, include the following (Thanks to Toxic17)
QNAP md_checker nasreport (release 20210309)
===============================
Model: TS-869L -- RAM: 3G -- FW: QTS 4.1.4 Build 20150522 (used for data storage)
WD60EFRX-68L0BN1(x1)/68MYMN1(x7) Red HDDs -- RAID6: 8x6TB -- Cold spare: 1x6TB
Entware
===============================
Model: TS-451A -- RAM: 2G -- FW: QTS 4.5.2 Build 20210202 (used as a video server)
WL3000GSA6472(x3) White label NAS HDDs -- RAID5: 3x3TB
Entware -- MyKodi 17.3 (default is Kodi 16)
===============================
My 2017 Total Solar Eclipse Photos | My 2019 N. Ireland Game of Thrones tour
Submit QNAP Support Ticket - QNAP Tutorials, FAQs, Downloads, Wiki - Product Support Status - Moogle's QNAP FAQ help V2
Asking a question, include the following (Thanks to Toxic17)
QNAP md_checker nasreport (release 20210309)
===============================
Model: TS-869L -- RAM: 3G -- FW: QTS 4.1.4 Build 20150522 (used for data storage)
WD60EFRX-68L0BN1(x1)/68MYMN1(x7) Red HDDs -- RAID6: 8x6TB -- Cold spare: 1x6TB
Entware
===============================
Model: TS-451A -- RAM: 2G -- FW: QTS 4.5.2 Build 20210202 (used as a video server)
WL3000GSA6472(x3) White label NAS HDDs -- RAID5: 3x3TB
Entware -- MyKodi 17.3 (default is Kodi 16)
===============================
My 2017 Total Solar Eclipse Photos | My 2019 N. Ireland Game of Thrones tour
- storageman
- Ask me anything
- Posts: 5507
- Joined: Thu Sep 22, 2011 10:57 pm
Re: All connection to QNAP lost
Try booting with either disk only, this should mean the other disk needs replacing/faulty.
-
- New here
- Posts: 5
- Joined: Tue Jan 18, 2011 3:10 am
Re: All connection to QNAP lost
I have only one disk...No RAID...storageman wrote:Try booting with either disk only
And, Mr Video, there might have been a power cut or something, yes. Is there a way of attaching that HDD to my Macbook Pro without taking the computer apart?! Maybe some kind of adapter exists to plug it in...?
Thanks again for your help.
- MrVideo
- Experience counts
- Posts: 4742
- Joined: Fri May 03, 2013 2:26 pm
Re: All connection to QNAP lost
An external USB3.0 docking station should work. Other MAC users can confirm.
QTS MANUALS
Submit QNAP Support Ticket - QNAP Tutorials, FAQs, Downloads, Wiki - Product Support Status - Moogle's QNAP FAQ help V2
Asking a question, include the following (Thanks to Toxic17)
QNAP md_checker nasreport (release 20210309)
===============================
Model: TS-869L -- RAM: 3G -- FW: QTS 4.1.4 Build 20150522 (used for data storage)
WD60EFRX-68L0BN1(x1)/68MYMN1(x7) Red HDDs -- RAID6: 8x6TB -- Cold spare: 1x6TB
Entware
===============================
Model: TS-451A -- RAM: 2G -- FW: QTS 4.5.2 Build 20210202 (used as a video server)
WL3000GSA6472(x3) White label NAS HDDs -- RAID5: 3x3TB
Entware -- MyKodi 17.3 (default is Kodi 16)
===============================
My 2017 Total Solar Eclipse Photos | My 2019 N. Ireland Game of Thrones tour
Submit QNAP Support Ticket - QNAP Tutorials, FAQs, Downloads, Wiki - Product Support Status - Moogle's QNAP FAQ help V2
Asking a question, include the following (Thanks to Toxic17)
QNAP md_checker nasreport (release 20210309)
===============================
Model: TS-869L -- RAM: 3G -- FW: QTS 4.1.4 Build 20150522 (used for data storage)
WD60EFRX-68L0BN1(x1)/68MYMN1(x7) Red HDDs -- RAID6: 8x6TB -- Cold spare: 1x6TB
Entware
===============================
Model: TS-451A -- RAM: 2G -- FW: QTS 4.5.2 Build 20210202 (used as a video server)
WL3000GSA6472(x3) White label NAS HDDs -- RAID5: 3x3TB
Entware -- MyKodi 17.3 (default is Kodi 16)
===============================
My 2017 Total Solar Eclipse Photos | My 2019 N. Ireland Game of Thrones tour