That's not yet another warranty RMA - much worse, this is caused by highly substandad quality assurance by their hardwae sub-contractor and/or poor work and test procedures defined.moritzthecat wrote:In case you are interested pls have a look how effective customer RMA communication (my opinion) looks like. Here is an example of a most recent issue handled professionally: http://www.synology.com/support/news.ph ... ews_id=338
QNAPJason wrote:Hi everyone,
We're sorry about the late response as it took some time to prepare the testing environment.
Based on our preliminary study, a newer Linux kernel does exhibit faster performance.
(Edit: faster performance when the NAS is almost full).
We have begun the kernel upgrade and expect to release it in July for the x86 NAS.
Then the ARM-based NAS will follow.
joelang1699 wrote:I think we are being fed a load of bs tbh. They either dont have a clue how to fix it or they are simply stringing us along. This is an absolute disgrace even if the projected firmware is out in july ARM units will "follow"...that means nothing Qnap. Is was planing to upgrade to a TS 1079, i think not now! A 1079 with ten 3tb would have roughly ten percent of unusable storage!!!!
Get you act together Qnap.
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