Corsair is, unfortunately, right about the support. And right about the great forum as well!
But in my opinion QNAP is about software. People buying it because of easy configuration, straightforward, web based user interface, everything is installed etc....
Otherwise people can buy some other hardware(much more cheaper), put a linux to it, put some HDD's in raid configuration and you're done
So if QNAP will fail in the software side, people will turn away...
They should listen for customers if sy notice some bug, or would like some update, like mysql, php, openssl, etc.
QNAP TS-459Pro II 4x2TB in RAID5 3GB RAM | Trunking: IEEE 802.3ad on Cisco SLM2008 | protected by APC SMT1500I with AP9631
QPKGs: Optware, JRE, Python, CrashPlan, DropBox, Squid, Transmission | Router: Linksys E3000 | FW: DD-WRT v24-sp2 mega