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Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Posted: Thu Jan 28, 2010 10:23 pm
by canefield
Hey,

The people responsible for writing down the corresponding username and passwords for the QNAP TS-439, TS-639, TS-809 and TS-809U-RP have forgotten to record that specific data.

So I have one big problem; I don't know the U&P anymore. These NAS-devices are not nearby, so driving to these locations is so to say impossible and the on-site staff isn't able to help me out. Is there some kind of 'root' account via SSH and/or Web GUI?

Please help us.

Kind regards,
Canefield

Re: Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Posted: Thu Jan 28, 2010 11:28 pm
by petur
the admin password IS the root account. The only procedure I know is to press the reset button at the back for +/- 4 seconds (one beep). This resets passwords and network config to defaults (admin/admin and DHCP). Do not press it too long, when you hear two beeps the whole configuration is gone!

Re: Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Posted: Thu Jan 28, 2010 11:58 pm
by canefield
Thanks a lot guys...but I cann't afford a system reset.

Everything is running 24/7. The IP-address is static and staff on-site cann't help at all. I've tried contacting QNAP Taiwan and VS, but no reply.

Hopefully someone has an answer.

Bye bye.
Canefield

Re: Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Posted: Fri Jan 29, 2010 12:09 am
by petur
good luck then... afaik, there is no backdoor or master password....

Re: Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Posted: Fri Jan 29, 2010 12:33 am
by QNAPJason
Hi canefield,
There's no backdoor account on QNAP NAS.
If you'e forgotten the admin password, you must reset the NAS by pressing the rear rset button for about 3 seconds (you'll hear a beep).

It'll reset to default admin password: 'admin'
and default network settings: such as 8080 port for management, no jumbo frame, DHCP client, reset ip filter..etc.

Jason

Re: Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Posted: Thu Feb 09, 2012 6:57 pm
by carl
Hi.
I configured the 219p to not use the reset button in the back :-(
Now i used 1password to change my admin password. AND it dosent work now.
I made an error with storring the password.
So what now ? How do i reset password now ?
Any help ?

Re: Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Posted: Wed Feb 22, 2012 9:20 pm
by carl
Hi Father_mande.
Thank you for your answer.
Im a newbie in linux, so i was afraid to loose it all.
I contacted Qnap, got ticket, and soon i was helped out by Fred Hsu.
He did somthin like you wrote here.

Again, Thanks a million ;-)