Cannot connect to App Centre

[elektro]

As of yesterday, when I click on 'All Apps' in the App Centre it states 'NAS could not retrieve App information list. Please check your network settings'

Nothing has changed, that I can recall, other than plugging in and unplugging external drives ot the USB ports..

Am connected via ethernet port, IP address 192.168.0.17, subnet mask 255.255.255.0, gateway 192.168.0.1, obtain DNS automatically.

I can connect via myQNAP cloud and don't seem to have any other issues.

Have tried to search for this issue but can't find any solutions.

Thanks.

[scotland21]

I also have the same issue, any one else have this problem too?
elektro - did you find out the cause of this

[elektro]

I didn't.. maybe something to do with network at the time, but the next day it reappeared all as normal and haven't had an issue since.

[sergeleo]

I have exactly the same issue after upgrading to 4.1.2

[nasnoob]

same issue. Does QNAP support ever reply on these forums??

[pwilson]

same issue. Does QNAP support ever reply on these forums??

No they don't. This is not a QNAP Support channel. IF you want to read the QNAP Helpdesk, simply submit a ticket.

If you want assistance from the QNAP Community, you are in the right place.

You issue might be the same, but you are providing no information for us.

Questions:

1. What Firmware Version/Build numbers are you using?
2. What language is your Firmware in? English?
3. Please access your NAS via SSH, login as "admin", and run:

   Code: Select all

   cat /etc/resolv.conf
   nslookup update.qnap.com
   #done

   Please cut&paste the output of these commands back to this message thread.

[Zsolty]

I have the same issue.
[~] # nslookup update.qnap.com
Server: dlinkrouter
Address: 192.168.0.1

Name: a1903.w19.akamai.net
Addresses: 93.179.210.170, 93.179.210.168

But still message "nas could not retrieve app information list"... Any recommendation? All appeared not much time ago.

[schumaku]

Potentially a temporary/volatile issue in the Akamai delivery network? Works here, some NAS tested get these IPs:

[~] # nslookup update.qnap.com
Server: (snip)
Address: (snip)

Name: a1903.w19.akamai.net
Addresses: 193.247.90.43, 193.247.90.50

[Zsolty]

nslookup works for me too, i have the ip, but still I cannot load the page with apps. In the same time Plex got inaccessible from outside, but it can be a coincidence too.