Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

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Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Postby canefield » Thu Jan 28, 2010 10:23 pm

Hey,

The people responsible for writing down the corresponding username and passwords for the QNAP TS-439, TS-639, TS-809 and TS-809U-RP have forgotten to record that specific data.

So I have one big problem; I don't know the U&P anymore. These NAS-devices are not nearby, so driving to these locations is so to say impossible and the on-site staff isn't able to help me out. Is there some kind of 'root' account via SSH and/or Web GUI?

Please help us.

Kind regards,
Canefield
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Re: Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Postby father_mande » Thu Jan 28, 2010 11:27 pm

Hi,
Did you contact Qnap support (skypr or msn) ?
Did you try the reset button ?
Resetting via the reset button
When you press the reset button on NAS, a beep sound will be heard. The following settings are
reset to default:
· System admin password: admin
· Network Settings/ TCP/IP Configuration: Obtain IP address settings automatically via DHCP
· Network Settings/ TCP/IP Configuration: Disable Jumbo Frame
· Network Setting/ System Port Management: 8080 (system service port)
· System Tools/ IP Filter: Allow all connections


If you don't agree only solution is to try with usbboot provide by Qnap for recovery on X86 nas ...
I don't know if they are able to mount the raid ??? if true , I think you can change shadow file containing encrypted passwd for admin user (removing).

So if you are in long way from your device ... reset button can be do (one by one) by any operator and you can go back to admin /admin if network can be set ... for ex. taking control of a local PC to run Qfinder or browser ... if dhcp provide static address.

Security impose that thru network some kind of actions can't be done ... suppose that you are a hacker and not as now an anxious administrator ?

Philippe.
QNAP TS-459, 4.1.0
QNAP TS-109 Debian Wheezy
QNAP TS-219P II, 4.1.0
QNAP TS-269L, SMB 4.1.0
QNAP TS-x53, UX-500P
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Re: Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Postby petur » Thu Jan 28, 2010 11:28 pm

the admin password IS the root account. The only procedure I know is to press the reset button at the back for +/- 4 seconds (one beep). This resets passwords and network config to defaults (admin/admin and DHCP). Do not press it too long, when you hear two beeps the whole configuration is gone!
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Re: Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Postby canefield » Thu Jan 28, 2010 11:58 pm

Thanks a lot guys...but I cann't afford a system reset.

Everything is running 24/7. The IP-address is static and staff on-site cann't help at all. I've tried contacting QNAP Taiwan and VS, but no reply.

Hopefully someone has an answer.

Bye bye.
Canefield
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Re: Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Postby petur » Fri Jan 29, 2010 12:09 am

good luck then... afaik, there is no backdoor or master password....
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Re: Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Postby QNAPJason » Fri Jan 29, 2010 12:33 am

Hi canefield,
There's no backdoor account on QNAP NAS.
If you'e forgotten the admin password, you must reset the NAS by pressing the rear rset button for about 3 seconds (you'll hear a beep).

It'll reset to default admin password: 'admin'
and default network settings: such as 8080 port for management, no jumbo frame, DHCP client, reset ip filter..etc.

Jason
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Re: Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Postby carl » Thu Feb 09, 2012 6:57 pm

Hi.
I configured the 219p to not use the reset button in the back :-(
Now i used 1password to change my admin password. AND it dosent work now.
I made an error with storring the password.
So what now ? How do i reset password now ?
Any help ?
NAS 219P 2*1TB Raid1
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Re: Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Postby father_mande » Thu Feb 09, 2012 9:08 pm

Hi,
Carl wrote:Hi.
I configured the 219p to not use the reset button in the back :-(
Now i used 1password to change my admin password. AND it dosent work now.
I made an error with storring the password.
So what now ? How do i reset password now ?
Any help ?


In your case, if you can stop the system, it's not so terrific ...

In another Linux (even live_cd) on a PC
You have to mount one (first) of your disk (or the two ... if you are able to reassemble the Raid 1 of partition 1 ) best is to mount wit -noatime ... to NOT change the last access time (case one disk)
then search inside the .config folder and the shadow file... and modify the shadow file (containing password) you can use any value in md5 format ... (if you know the passwd associate) ... because QNAP use basic md5 (without garbage, salt, etc. ) ... so a same password have always the same md5 image ...
ex. passwd = admin = in shadow file : $1$$CoERg7ynjYLsj2j4glJ34. (point is part of the md5 password encryption)

When it's done change the second disk if you don't reassemble the raid1 ...

then, remount disk and reboot ....

OF COURSE have a full backup before doing this .... :lol:
it's at your OWN risk ... no guaranty ... no complains ... you are alone in the dark ....

Philippe.
NB this is also available for others ... because /mnt/HDA_ROOT are in Raid1 even if you partition 3 (DATA one) are in Raid5, 6, any ... just more disk in the Raid1 ....
QNAP TS-459, 4.1.0
QNAP TS-109 Debian Wheezy
QNAP TS-219P II, 4.1.0
QNAP TS-269L, SMB 4.1.0
QNAP TS-x53, UX-500P
Qgenie
.. VENEZ nous rejoindre, les Francophones : http://forum.qnapclub.fr/index.php
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Re: Lost password for TS-439, TS-639, TS-809 and TS-809U-RP

Postby carl » Wed Feb 22, 2012 9:20 pm

Hi Father_mande.
Thank you for your answer.
Im a newbie in linux, so i was afraid to loose it all.
I contacted Qnap, got ticket, and soon i was helped out by Fred Hsu.
He did somthin like you wrote here.

Again, Thanks a million ;-)
NAS 219P 2*1TB Raid1
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