Please give us status on MKV-problem

[dakiz71]

I have uploaded a sample file from a mkv video that played really bad on NMP 1000 (choppy and slow video with correct audio). I hope QNAP engineers will fix mkv playback asap.

[petur]

I have uploaded a sample file from a mkv video that played really bad on NMP 1000 (choppy and slow video with correct audio). I hope QNAP engineers will fix mkv playback asap.

Did you send them the URL? How? You can always PM me the location and I'll forward it to the correct persons

[dakiz71]

I have uploaded a sample file from a mkv video that played really bad on NMP 1000 (choppy and slow video with correct audio). I hope QNAP engineers will fix mkv playback asap.

Did you send them the URL? How? You can always PM me the location and I'll forward it to the correct persons

I've got a pm by jason who gave me the ftp address to upload my file/s. I just followed his instructions

[petur]

ok. perfect

[artnr28]

Don't exaggerate too much. It is a problem for people who download HD content from the internet.
At home, my NMP-1000 plays my files fine, these include HD content I create myself (mts) and DVD rips of my own discs.

I don't say there's no problem, but to state that it is a MAJOR MAJOR issue for many customers is a bit over the top....

hey , but We talking about MKV format and HD , not some kind of dvd rip in Video ts format , I also have Divco tivix 7000 A and im in love with for the last 2 years , it plays MT2S with Dolby HD and DTS HD like a soft pudding , never had a log or reboot .

But here i see so many problems , i star to use Tsmuxer to take the HD sound from M2TS files and convert the file with HANBRAKE to MKV in order to play .... bit i have 19 TB of movies ...its goona take me Year to convert this , and its just stupit ...

and its said on the website it can play HD sound in original format ....what a ** - LIE !!!

[petur]

and its said on the website it can play HD sound in original format ....what a ** - LIE !!!

I'm sorry, but my MTS/M2TS files (full HD) play just fine... You probably aren't aware of this huge mess called codecs and containers. There's so much more behind the file extension.

Let's be constructive and get things sorted, calling QNAP names certainly helps nobody forward. Are those files ripped from your own disks? What software did you use? It might help QNAP to reproduce...

[ambjorn-swe]

I'm sorry, but my MTS/M2TS files (full HD) play just fine... You probably aren't aware of this huge mess called codecs and containers. There's so much more behind the file extension. Let's be constructive and get things sorted, calling QNAP names certainly helps nobody forward. Are those files ripped from your own disks? What software did you use? It might help QNAP to reproduce...

Well Petur, this thread is not about homebrewed DVD/BD rips in MTS/M2TS (or other formats/containers that we do know is working). I started this thread because QNAP has playback problems with the MKV-container and codecs in their new premium player. Like i wrote before, people who pays extra for a premium product such as the NMP-1000 expect it to work better than the much cheaper alternatives on the market. The "codec mess" is no excuse for this problem, neither that it is a new product on the market. Perhaps if we went back 3-4 years in time i would accepted this for an excuse, but since there is a whole bunch of players on the market for 1/3 of the price compaired to the NMP-1000 doing the job better, my opinion is that QNAP has failed with this product until a solution is provided. Like you wrote before the problem is with files downloaded from internet but still a problem, if i read between the lines i see your point. (pirated content) but thats a diffrent story. Petur (or somebody else) can you explain to me why i should pay 300 euro for the NMP-1000 when i can have a better product for 99 euro? You must have some understanding that people gets frustrated when they cant get the device to work as expected, while the "neighbour" with the much cheaper device is watching the problem files flawlessly.

Regards
Ambjörn

[filemoon]

+1
Why other players using same hardware (more then 3x cheeper!!!!) can play files? Qnap cannot ...

I'd like to add that we have no answer from QNAP (did they inform us patch in on the way, did they confirm codec bug?).
.... and ..... codec + subtitles freeeeeeeze problem is serious and currently my Qnap is not functional (quite expensive dust catcher) I'm using other player.

I've my opinion about this product.

[petur]

What I meant is that the post was very black/white. Most file formats and codecs play just fine, there seems to be some that don't. To call the specifications a lie and the NMP-1000 a dust catcher is just not true.

So please be constructive. The more input QNAP gets (sample files, codec details,...) the sooner they can fix the issue. Shouting rarely helps anybody.

[schumaku]

Petur,

Do you agree it is tiring to see there is no obvious progress, no confirmation of the issues, no announcements, simply silence?

The customers expect a smoothly and flawless working unit. Being on the media player functional side covering all the advertised features, as well as on the NAS with a reliable file system, and Download Station operational side. Be aware, the NMP-1000 is not a 59 € Realtek player, nor a 99 € low-cost player with the very same Sigma Designs chipset - but doing a flawless job.

Actual status: Partially functional, but deep black.

-Kurt.

[petur]

Do you agree it is tiring to see there is no obvious progress, no confirmation of the issues, no announcements, simply silence?

Yes, fully, no arguments there.

[artnr28]

ok , im sorry what I woes trying to say is ...


What a JOKE !

[artnr28]

BOXEE is coming now , for now I use boxee to play MKV and M2TS files and blu-ray and its so simple and its sjut a software now , but the box its coming very soon .

it scans everything, it looks for all of the networks and downgrades the HD sound if its to heavy to play to regular 5.1 sound .
and its Free , and i paid 379 for this Qnap , when the Dvico 6500 is less and it plays MKV like a charm even with the old Firmware !

[artnr28]

What I meant is that the post was very black/white. Most file formats and codecs play just fine, there seems to be some that don't. To call the specifications a lie and the NMP-1000 a dust catcher is just not true.

So please be constructive. The more input QNAP gets (sample files, codec details,...) the sooner they can fix the issue. Shouting rarely helps anybody.

but selling a very expansive devise when its not what it must be- Certified DOLBY HD and HDDTS - SCAM, and its not helping anybody ...

[schumaku]

Off topic in this thread - but discussed various times before already:

http://www.qnap.com/pro_detail_feature.asp?p_id=117
"Dolby TrueHD and DTS HD multi-channel digital surround sound will be handled to achieve the cinema-grade enjoyment."

artnr28 and all the other customers looking for DD TrueHD and DTS HD are correct. Even if I have to admit not having seen any media with only HD audio tracks, as the majority of receivers in the field is not able to decode these.

Hey, it would not be a big problem if the NMP would not be able decoding the HD audio to two channel PCM or analog - we are speaking of a comparably simple 1:1 forwarding of a digital data stream.

-Kurt.