Conversation with firstname.lastname@example.org
(20:57:35) FeverNightFever: Hello. Looking for support for my TS-509 Pro, please
(20:58:12) QNAP: sure please
(20:58:39) FeverNightFever: My name is FeverNightFever. I logged in a support form on the QNAP site yesterday
(21:01:20) QNAP: ok
(21:01:37) QNAP: Please follow below procedures to test the problem before sending back to the local dealer/distributor for checking and repairing.
Remove all the HDD(s) from the NAS, press the power button.
Check: LED on the from panel turns on ?
=>No: P1: Can Not Power On
Check: The NAS sound a short beep ?
=>No: P2: U-BOOT/BIOS Boot Fail
Check: After 2-4 minutes, the NAS sound one or three long beep(s)
=>No: P3: Firmware on Flash/DOM failure
Check: Connect the NAS to PC directly and run QNAP Finder. Finder should find the NAS.
=>No: P4: Network Failure
Check: Hot-plug the working HDD(s) then click the details button. All the HDDs should be on the list.
=>No: P5: Drive Bay Failure (Note: Make sure the HDDs are on the QNAP HDD compatibility list and working.)
Note: Do not re-initialize the system when the QNAP Finder prompt a message, if you have some useful data in the disk
(21:04:39) FeverNightFever: Well... Eh.... I get guess my unit fails at P2.... I get some lights and the display works, but after that nothing really happens anymore.... and there is no beep
(21:05:28) QNAP: i see
(21:05:45) QNAP: Please send it back to the local dealer/distributor for checking and repairing.
(21:07:22) FeverNightFever: OK, I was sort of expecting that would be required, I just wanted to make sure there was NOTHING for me to do. Thank you
(21:07:45) QNAP: welcome
Floydman wrote:Hey FeverNightFever did you ever get it repaired and working?
My TS-639 is now doing the same thing.
Don wrote:A firmware update does not change the bios on the motherboard so you should see something on the screen when you power it on.
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