HELP! Washington DC

[matt.fei]

Hi Friends,

Please help me! I'm going nuts trying to figure out what's wrong with my TS-419P II!

Everything was working fine until I updated the firmware a few days ago, then suddenly the machine refused to boot up. I tried to follow the instructions on http://wiki.qnap.com/wiki/Firmware_Recovery however the *.iso file would not load up on Oracle VM Virtual Box (I kept receiving "System information disable due to load higher than 1.")

I've followed the reset instruction on the wiki site (bobby pin in the back while holding power) and it's been in the "system booting" mode for the past hour. Please help me! I'm desperate - QNAP support won't answer the phone!

Anything you can do to help is greatly appreciated!

Regards,
Matt

[schumaku]

Have no simple x86 computer available for some minutes to physically boot the virtual CD, instead of experimenting on VMs, epecially those which are not (at least to some extent) the supported ones? Waste of time, waste of support bandwidth anyway.

Explain "refuses to boot up". Do you have the red/green LED? Unplug the HDD, and boot. Check if QNAP Finder is able ot find the NAS. When this works reliably severlal times, the NAS can essentially boot, and does unlikley need a recovery of the low-level boot stuff at all.

[matt.fei]

when i turn on the nas i get one beep and the screen stays blue without any additional information. the status led light is blinking red and green. the qnap finder is not able to locate the nas either.

[schumaku]

Ok...boot a physcial system from the ISO and run the recovery process. Should barely take more than a few minutes...

[matt.fei]

hi schumaku - thanks for guiding me through this... could you explain what you mean by "boot a physical system from the iso?" i burn the iso file on a cd and booted my computer according to the wiki post, but it keeps coming back to me with "System information disable due to load higher than 1." I am never prompted with a login screen or anything... do you have any ideas as to why i'm encountering this problem?
I really appreciate your help.
Thanks again
Matt

[schumaku]

On physical boot - or boot from the Oracle VM? Forget the Orcale VM...shutdown WIndows or whatever, and boot the computer (not a VM) form the ISO CD-ROM.

[matt.fei]

yep - i tried doing that, and i get the ubuntu 11.04 screen, but then it stops and i'm greeted with the "System information disable due to load higher than 1" message.

Basically, the wiki says this:
3. Insert the CD to a PC and boot up from the CD.
4. When the login prompt is shown, go to next step. No login is required.

But I never manage to get to step 4. I never see a login prompt.
I'm worried i'll have to send it back to qnap.
what do you think?

[matt.fei]

Please refer to the screenshots I attached

[schumaku]

This does still look like an Oracle VM to me - not a physical computer. The screenshots are virtaully unreadable (not your mistake, max. allowed pixel size is much to low...), so probably I'm wrong

If you desperatley want to be a geek .... all what's required (in my understanding again) is a TFTP server, and the appropriate firmware image file from the CD image. No experience on my side for this alternate process, too.