One reason more you must go though your reseller or system integrator: QNAP does not offer or sell NAS devices with preinstalled HDD.arglebarg_fooferar wrote:3. The unit was purchased with drives pre-installed; should the whole thing be replaced including drives or simply the QNAP?
Amazon does perfectly know on how to deal with failed hardware returned from a customer for a warranty claim. They don't need the manufacturer liase - certainly not for a consumer device - to sort that out. As QNAP support does agree to RMA the unit (to Amazon of course), just add the print-out of the e-mail with the warranty claim.arglebarg_fooferar wrote:6. Will you liaise with Amazon.co.uk to explain your liability in this and to facilitate the exchange or do you expect me to sort this out myself?
We need to understand, that this process was created more for field service, system integrators, or regional service centres. The recovery CD might not support some modern or special network chipsets, the VMware approach can be tricky and cumbersome.arglebarg_fooferar wrote:When starting the QNAP as instructed by holding the reset button and then powering on, the LAN lights up solid orange and the status light blinks red/green, while I hear two short chimes and then a longer chime about 15 or 20 seconds later. After that nothing happens, whether I startup from a DVD or using VMWare. I get the same result connecting my computer to LAN1. I have also tried with a second computer as well as different cables. In all cases nothing happens, and logging in root/root and using "ifconfig" shows no increase of TX on eth0 no matter how long it is left for.
In your posting history I do notice that your NAS is equipped with 4x2TB Seagate Barracuda (ST2000DM001). Several bad customer experiences, that you can read about here in the forum, have unfortunately proved that disk model (along with other new Seagate models) to be incompatible and it is now listed as not recommended on the Qnap disk compatibility list.
When you return the unit to Amazon for a warranty claim I would recommend that you inform them about the bad product combination they've put together. Don't accept the same incompatible disks in a replacement unit, it won't work either and will only give you more problems.
I'm sorry but neither my skills, nor my time the coming weekend is enough to provide you with that assistance. There are several other community members that are much more knowledgeable with those things than me but I don't want to expose them as they may be too busy. Let's hope somebody steps up to the plate...arglebarg_fooferar wrote:Indeed, if you don't mind I would like to PM you ask for some specific advice on how to recove data...
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