WD40EFRX - LoadCycleCount issue is back?!

Printers, HDDs, USB/eSATA drives, 3rd-party programs
Post Reply
johnripper
Experience counts
Posts: 1346
Joined: Sun Aug 14, 2011 5:13 am

Re: WD40EFRX - LoadCycleCount issue is back?!

Post by johnripper »

Sorry for late reply. I did publish some Information on the german QNAP Forum but they decided to play some funny games.

So here is the first reply from WD on this:

Code: Select all

Dear xxxxxxxxxxxxxxx,
Thank you for contacting Western Digital Customer Support. We would like to apologise for the time it took for us to reply to your email.

If I understand you correctly, you are worried about growing Load_Cycle_Count of your WD Red drive.

Thank you for your feedback we are aware of this. Please note that WD40EFRX has not been tested with QNAP TS-259 Pro+ or QNAP TS-559 Pro II and is officially not on the compatibility list:
http://www.wdc.com/en/products/products.aspx?id=810

I also would like to mention, that WD puts our products through extensive Functional Integrity Testing (F.I.T) prior to any product launch. This testing ensures our products consistently meet the highest quality and reliability standards of the WD brand.

I hope this information resolves your issue if the issue is not resolved and you require further assistance, please reply.

Sincerely, 
xxxxxxxxxxx
Western Digital Service and Support

Need more help? Visit http://support.wdc.com
My reply to this requesting further information on this issue (that they are aware of as my understanding) there is NO reply.

Currently I don't have any free device I can test the devices with.
JohnnyBG
New here
Posts: 9
Joined: Mon Apr 07, 2008 9:09 am

Re: WD40EFRX - LoadCycleCount issue is back?!

Post by JohnnyBG »

Sadly this is TRUE

I had over 500 Load_Cycle_Count cycles in the 12 hours after i finished loading it from the 3tb red via esata and installing. I have now reverted back to the 3tb drive which still shows zero (0) cycles and boxed the 4tb red drive to await a WD firmware update.

My fault i guess as it is not on the compatibility list at WD as stated above.

JBG

TS-119
3.7.1 Build 20120615
User avatar
Briain
Experience counts
Posts: 1749
Joined: Tue Apr 20, 2010 11:56 pm
Location: Edinburgh (Scotland)

Re: WD40EFRX - LoadCycleCount issue is back?!

Post by Briain »

johnripper wrote:Sorry for late reply. I did publish some Information on the german QNAP Forum but they decided to play some funny games.

So here is the first reply from WD on this:

Code: Select all

Dear xxxxxxxxxxxxxxx,
Thank you for contacting Western Digital Customer Support. We would like to apologise for the time it took for us to reply to your email.

If I understand you correctly, you are worried about growing Load_Cycle_Count of your WD Red drive.

Thank you for your feedback we are aware of this. Please note that WD40EFRX has not been tested with QNAP TS-259 Pro+ or QNAP TS-559 Pro II and is officially not on the compatibility list:
http://www.wdc.com/en/products/products.aspx?id=810

I also would like to mention, that WD puts our products through extensive Functional Integrity Testing (F.I.T) prior to any product launch. This testing ensures our products consistently meet the highest quality and reliability standards of the WD brand.

I hope this information resolves your issue if the issue is not resolved and you require further assistance, please reply.

Sincerely, 
xxxxxxxxxxx
Western Digital Service and Support

Need more help? Visit http://support.wdc.com
My reply to this requesting further information on this issue (that they are aware of as my understanding) there is NO reply.

Currently I don't have any free device I can test the devices with.
Hi

I've just looked and it would appear that the WD40EFRX (Red) is on the TS-559 Pro II compatibility list, so unless I'm missing something, the WD statement would appear to be incorrect (I've just looked at the TS-259 Pro + and it only has 2.5" drive options listed in the drop down selection menu).

Bri
TS-119, 1 X Seagate ~~ TS-219, 2 X Seagate (R1) ~~ TS-453A, 2 X 3 TB WD Red (R1) ~~ TS-659, 5 X 1 TB Hitachi Enterprise (R6)
APC Smart-UPS 750
User avatar
schumaku
Guru
Posts: 43579
Joined: Mon Jan 21, 2008 4:41 pm
Location: Kloten (Zurich), Switzerland -- Skype: schumaku
Contact:

Re: WD40EFRX - LoadCycleCount issue is back?!

Post by schumaku »

JohnnyBG wrote:My fault i guess as it is not on the compatibility list at WD as stated above.
Pretty much unlikely - as all NAS models share very similar firmware.
JohnnyBG wrote:TS-119 3.7.1 Build 20120615
Doubt it will change anything on the LCC (as it happens on "supported" NAS, too...) but I hope you are aware that at the time your firmware was built, there were no WD Red available at all.
User avatar
TheRooster2000
Easy as a breeze
Posts: 379
Joined: Tue Nov 11, 2008 2:12 am
Location: Germany, NDS

Re: WD40EFRX - LoadCycleCount issue is back?!

Post by TheRooster2000 »

JohnnyBG wrote:(...) boxed the 4tb red drive to await a WD firmware update (...)
Same here. I'll keep my fingers crossed, that WD will release a FW update for the WD40EFRX Reds at all to fix this issue! :S
schumaku wrote:(...) Pretty much unlikely - as all NAS models share very similar firmware (...) Doubt it will change anything on the LCC (as it happens on "supported" NAS, too...) but I hope you are aware that at the time your firmware was built, there were no WD Red available at all.
As far as I know the LCC issue is not related to the firmware or NAS model at all. It even happens if those drives are connected to a standard PC. So it could only be solved by a revised HDD firmware...
Mediacenter => QNAP TVS-1282-i5-16G // 16GB RAM // QTS 4.5.4.2467 // 2x WD red SSD 1TB // RAID1 // 8x WD140EFFX red // RAID5
Backupcenter 01 => QNAP TS-869 Pro // 3GB RAM // QTS 4.3.4.2451 // 8x WD80EFZX red // RAID5
Backupcenter 02 => QNAP TS-869L // 3GB RAM // QTS 4.3.4.2451 // 8x WD80EFZX red // RAID5
johnripper
Experience counts
Posts: 1346
Joined: Sun Aug 14, 2011 5:13 am

Re: WD40EFRX - LoadCycleCount issue is back?!

Post by johnripper »

@All:
Everybody with this issue PLEASE open a ticket with WD as WD refused to assist on this.

@Brian:
1/WD is referring to its own compatibly list not on the QNAP list.
2/Not sure about your source, but TS-259 Pro+ has 3.5'' drive options.

@schumaku:
Pretty sure this is a WD issue not a QNAP issue as this does not happen on WD30EFRX drives and other user report the issue this with other devise (Windows PC), too.

Currently about 200 LC/day.
User avatar
Briain
Experience counts
Posts: 1749
Joined: Tue Apr 20, 2010 11:56 pm
Location: Edinburgh (Scotland)

Re: WD40EFRX - LoadCycleCount issue is back?!

Post by Briain »

johnripper wrote:@All:
@Brian:
1/WD is referring to its own compatibly list not on the QNAP list.
2/Not sure about your source, but TS-259 Pro+ has 3.5'' drive options.
Hi

In both cases, I was referring to the Qnap lists by navigating to http://www.qnap.com -> Archive -> NAS model. I'm not sure why the 259 Pro+ only has 2.5" disk options on the 'drop down' selection list, but that's how it currently looks to be (on my iPad).

As alluded to in other posts, I can't see why it would be so different between Qnap models as I'd have though that aspect of the Qnap firmwares will be broadly similar across models. My post was just highlighting that it is on the Qnap compatibility list for the TS-559 Pro II and that the TS-259 Pro+ compatibility list currently seems to only show 2.5" drives; most odd.

Bri :)
TS-119, 1 X Seagate ~~ TS-219, 2 X Seagate (R1) ~~ TS-453A, 2 X 3 TB WD Red (R1) ~~ TS-659, 5 X 1 TB Hitachi Enterprise (R6)
APC Smart-UPS 750
johnripper
Experience counts
Posts: 1346
Joined: Sun Aug 14, 2011 5:13 am

Re: WD40EFRX - LoadCycleCount issue is back?!

Post by johnripper »

User avatar
Briain
Experience counts
Posts: 1749
Joined: Tue Apr 20, 2010 11:56 pm
Location: Edinburgh (Scotland)

Re: WD40EFRX - LoadCycleCount issue is back?!

Post by Briain »

johnripper wrote:Carefully check here: http://www.qnap.com/en/index.php?lang=e ... n=3299&g=1
Carefully check there for what? :)

If you mean disk sizes, I know it shows 2.5 and 3.5 on that page (and I have fitted 3.5 to that model at a customer's site), but if you look at the HCL, there is only a 2.5 line shown in the drop down menu, so the 3.5 list of disks is currently unavailable.

Bri
TS-119, 1 X Seagate ~~ TS-219, 2 X Seagate (R1) ~~ TS-453A, 2 X 3 TB WD Red (R1) ~~ TS-659, 5 X 1 TB Hitachi Enterprise (R6)
APC Smart-UPS 750
johnripper
Experience counts
Posts: 1346
Joined: Sun Aug 14, 2011 5:13 am

Re: WD40EFRX - LoadCycleCount issue is back?!

Post by johnripper »

@Brian:
Sorry got this wrong on the first part.
Anyway I dont understand why is relevant?
tombulum
Know my way around
Posts: 159
Joined: Sat Jul 20, 2013 9:26 am
Location: Australia

Re: WD40EFRX - LoadCycleCount issue is back?!

Post by tombulum »

I have had this issue many years ago, and resolved it by using WDIDLE3 to change the default behaviour from the default to 61 minutes (the max allowed).
Now this was 3+ years ago on some WDC enterprise green drives. It was on a hardware RAID controller as well (3ware 9650E), if that matters.
Fast forward to last month, I increased the array with two additional WD drives - the WD40EFRX that the OP was talking about. I also ran WDIDLE3 and set the timeout to maximum, and the load count for the last 2 months is 18.

- HDD model => WDC WD40EFRX-68WT0N0
- fw of hdd => 80.00A80

In my TS-879U-RP, I run 8x Hitachi Deskstar drives - 7200RPM spindle speeds !
Primary: QNAP TS-h1283XU-RP w/ 10 x Seagate EXOS 16TB in RAID-TP
FW QuTS Hero H5.0.0.1949 / 32 GB ECC RAM / Built-in 10 Gig network
Backup #1: Synology RS3617XS+ w/ 10 x Hitachi Ultrastar 10TB in RAID 6
FW DSM 7.0.1-42218 Update 3 1 / 8 GB ECC RAM / Built-in 10 Gig network
Backup #2: QNAP TVS-863 w/ 8 x Hitachi Deskstar 6TB in RAID 6
FW 5.0.0 / 8 GB RAM / LAN-10G2T-X550
Ternary: 2 x QNAP TS-879U-RP w/ 8 x WDC Red 4TB in RAID 6
FW 4.3.6 / 32 GB ECC RAM /
Ternary: QNAP TS-470 Pro w/ 4 x WDC Red 4TB in RAID 6
FW 4.3.6 / 16 GB ECC RAM /
User avatar
TheRooster2000
Easy as a breeze
Posts: 379
Joined: Tue Nov 11, 2008 2:12 am
Location: Germany, NDS

Re: WD40EFRX - LoadCycleCount issue is back?!

Post by TheRooster2000 »

tombulum wrote:(...) the WD40EFRX that the OP was talking about. I also ran WDIDLE3 and set the timeout to maximum, and the load count for the last 2 months is 18.

- HDD model => WDC WD40EFRX-68WT0N0
- fw of hdd => 80.00A80 (...)
Great to hear that this self killing behavior of the WD40EFRX Reds can be kind of "cured"!
But isn't this tweak a warranty void? Or would WD still replace those drives if they must be RMA'd someday? :S

Christian
Mediacenter => QNAP TVS-1282-i5-16G // 16GB RAM // QTS 4.5.4.2467 // 2x WD red SSD 1TB // RAID1 // 8x WD140EFFX red // RAID5
Backupcenter 01 => QNAP TS-869 Pro // 3GB RAM // QTS 4.3.4.2451 // 8x WD80EFZX red // RAID5
Backupcenter 02 => QNAP TS-869L // 3GB RAM // QTS 4.3.4.2451 // 8x WD80EFZX red // RAID5
tombulum
Know my way around
Posts: 159
Joined: Sat Jul 20, 2013 9:26 am
Location: Australia

Re: WD40EFRX - LoadCycleCount issue is back?!

Post by tombulum »

TheRooster2000 wrote: Great to hear that this self killing behavior of the WD40EFRX Reds can be kind of "cured"!
But isn't this tweak a warranty void? Or would WD still replace those drives if they must be RMA'd someday? :S
Well, WDIDLE3 is a program supplied by WDC for this exact purpose.
Also, I had to RMA one of my hard drives on which I had changed the values. Didn't have any issues.
Primary: QNAP TS-h1283XU-RP w/ 10 x Seagate EXOS 16TB in RAID-TP
FW QuTS Hero H5.0.0.1949 / 32 GB ECC RAM / Built-in 10 Gig network
Backup #1: Synology RS3617XS+ w/ 10 x Hitachi Ultrastar 10TB in RAID 6
FW DSM 7.0.1-42218 Update 3 1 / 8 GB ECC RAM / Built-in 10 Gig network
Backup #2: QNAP TVS-863 w/ 8 x Hitachi Deskstar 6TB in RAID 6
FW 5.0.0 / 8 GB RAM / LAN-10G2T-X550
Ternary: 2 x QNAP TS-879U-RP w/ 8 x WDC Red 4TB in RAID 6
FW 4.3.6 / 32 GB ECC RAM /
Ternary: QNAP TS-470 Pro w/ 4 x WDC Red 4TB in RAID 6
FW 4.3.6 / 16 GB ECC RAM /
User avatar
TheRooster2000
Easy as a breeze
Posts: 379
Joined: Tue Nov 11, 2008 2:12 am
Location: Germany, NDS

Re: WD40EFRX - LoadCycleCount issue is back?!

Post by TheRooster2000 »

tombulum wrote:(...) I had to RMA one of my hard drives on which I had changed the values. Didn't have any issues.
Cool.

Can you provide a step-by-step description how to modify this value? Can I simply do this with my desktop PC or do I have to take some precautions? I do not want to damage something on the regular drives of my desktop PC... ;)
Mediacenter => QNAP TVS-1282-i5-16G // 16GB RAM // QTS 4.5.4.2467 // 2x WD red SSD 1TB // RAID1 // 8x WD140EFFX red // RAID5
Backupcenter 01 => QNAP TS-869 Pro // 3GB RAM // QTS 4.3.4.2451 // 8x WD80EFZX red // RAID5
Backupcenter 02 => QNAP TS-869L // 3GB RAM // QTS 4.3.4.2451 // 8x WD80EFZX red // RAID5
tombulum
Know my way around
Posts: 159
Joined: Sat Jul 20, 2013 9:26 am
Location: Australia

Re: WD40EFRX - LoadCycleCount issue is back?!

Post by tombulum »

TheRooster2000 wrote: Can you provide a step-by-step description how to modify this value? Can I simply do this with my desktop PC or do I have to take some precautions? I do not want to damage something on the regular drives of my desktop PC... ;)
1) Well I suppose the first step is getting a copy of the program:
http://support.wdc.com/product/download ... 09&sid=113 or I hear that Hirens BootCD has it as well.

2) Next step is to plug each drive into a spare SATA port on your MB. If the MB is set to AHCI You may have to set it instead to IDE mode if it can't be seen by WDIDLE3.

3) Run the program! When you run it with no additional parameters, it shows the current setting. Run it /D parameter to disable the timer (which for my drives actually set the timer to 61 mins).

4) Rinse and repeat for each drive you have.

Here is a link which talks about WDIDLE3 some more:
http://www.storagereview.com/how_to_sto ... th_wdidle3

Enjoy!
Primary: QNAP TS-h1283XU-RP w/ 10 x Seagate EXOS 16TB in RAID-TP
FW QuTS Hero H5.0.0.1949 / 32 GB ECC RAM / Built-in 10 Gig network
Backup #1: Synology RS3617XS+ w/ 10 x Hitachi Ultrastar 10TB in RAID 6
FW DSM 7.0.1-42218 Update 3 1 / 8 GB ECC RAM / Built-in 10 Gig network
Backup #2: QNAP TVS-863 w/ 8 x Hitachi Deskstar 6TB in RAID 6
FW 5.0.0 / 8 GB RAM / LAN-10G2T-X550
Ternary: 2 x QNAP TS-879U-RP w/ 8 x WDC Red 4TB in RAID 6
FW 4.3.6 / 32 GB ECC RAM /
Ternary: QNAP TS-470 Pro w/ 4 x WDC Red 4TB in RAID 6
FW 4.3.6 / 16 GB ECC RAM /
Post Reply

Return to “Hardware & Software Compatibility”