I have a QNAP TS-253Be, for nearly 3 years. I regularly do my system upgrades (monthly?).
This morning i upgraded from 4.5.4.1741 to 4.5.4.1787.
But now the Web prompt tells me: Welcome to the QTS Smart Installation system!
Then when I start the Smart Installation, a popup appears to say: "Hard Drive Missing" or "Admin credentials are incorrect"
Can you please help ?
Cheers
Steps I have made:
- Connect on my NAS, on the Web interface, got the Firmware update popup
- Chose to restart the NAS
- After the NAS restarted successfully, Connect on my NAS, on the Web interface, got the Firmware update popup
- Chose to do the Firmware upgrade
- Then after the Firmware upgraded successfully, I restarted the NAS before the countdown went to 0.
- Now:
- when I connect Connect on my NAS, on the Web interface, with the NAS name : the web page displays a 404 "We can’t connect to the server"
- when I connect Connect on my NAS, on the Web interface, with the IP address : the web page displays a Smart Installation, and a popup appears to say: "Hard Drive Missing", see attachment:
- If I connect through my Android , with Qmanager, and my admin credentials, I get : "Failed to connect : You login credentials are incorrect or your account is no longer valid"
All, I managed to solve the issue, by doing the following:
- Force shutdown , by removing the Power cable. (as the power button became useless for some reasons)
- Remove all hard drives, and restart the NAS empty
- Shutdown the NAS, install hard drive 1, reboot (NAS is now complaining about a missing / known hard drive : Good news)
- Shutdown the NAS, install hard drive 2, reboot: All good