Unable to login after 2FA disabled

Discussion on setting up QNAP NAS products.
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cdzo72
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Joined: Sat Aug 27, 2022 12:26 am

Unable to login after 2FA disabled

Post by cdzo72 »

Good morning to all!

OK, I am trying to setup my NAS to serve as backup location for Acronis and wasn't successful, something isn't right, so I disabled 2FA. Now when I login, I get a window prompting me to setup 2FA for my user account, if I choose Exit, it kicks me back to the login page. If I choose continue, then it lets me setup 2FA for my user account again and I get access to the desktop.

I'm thinking there must be a setting somewhere that I forgot about, don't know about or this is some type of bug?????

Also, can anyone point me to a guide to set up my QNAP to be able to be used by Acronis as a NAS destination...
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dolbyman
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Location: Vancouver BC , Canada

Re: Unable to login after 2FA disabled

Post by dolbyman »

Open a ticket with QNAP complaining about stuck 2FA setup.

Just remove 2FA and make sure to never ever expose your NAS online
cdzo72
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Joined: Sat Aug 27, 2022 12:26 am

Re: Unable to login after 2FA disabled

Post by cdzo72 »

dolbyman wrote: Thu May 25, 2023 9:52 pm Open a ticket with QNAP complaining about stuck 2FA setup.

Just remove 2FA and make sure to never ever expose your NAS online
Thanks for the blazing fast response!

Ok, so it's not a setting or anything on my end that I need to look for? You refer to opening a ticket throught the service portal?

And I really don't have any clue what it means to NOT expose my NAS online... for the moment I only use it locally
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dolbyman
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Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: Unable to login after 2FA disabled

Post by dolbyman »

Yes a ticket to QNAP support via the support dashboard

Exposing means accessing it from WAN by forwarding ports to it.

See all the malware threads what can happen to people that do this.
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