TS-251 keeps resetting and rebooting

[dh140770]

Hi all

Hopefully I can get some help here. I have a qnap TS-251.

Over the last 3 days it has been resetting and rebooting at random intervals. By resetting I mean back to factory state and the admin password back to the default.

It's been fine since purchase for about 8 months and now has started doing this.

I have a lot of data on there which seems to be intact when the box is up.

What can I check for to work out the problem?

[jbirgenheier]

Were you able to resolve this? I have the same model and it just started doing the same thing last night. Maybe it's a firmware bug.

[dh140770]

I logged a ticket with Qnap and they advised that I should rma the unit. I've done so and Amazon are sending me a replacement.
Thanks

[Galaxystar]

Hi, I am having the same problem since yesterday, anyone else facing the same problem?

[pwilson]

Please review: When you're asking a question, please include the following.

[dh140770]

Update: replacement unit arrived. Popped the old drives in the new unit and reconfigured the new unit to the old settings, shares etc. it's been up for 3 days now with no problems.

[pwilson]

Update: replacement unit arrived. Popped the old drives in the new unit and reconfigured the new unit to the old settings, shares etc. it's been up for 3 days now with no problems.

I glad to hear this. The Community is unable to help due to lack of information provided, so I'm glad this is resolved for you.

[dh140770]

To be honest as it was under warranty i figured it was better to RMA it. Thanks

[pwilson]

To be honest as it was under warranty i figured it was better to RMA it. Thanks

You probably did the right thing. This however does not change the reality that we couldn't have helped anyway. Please review article: When you're asking a question, please include the following prior to posting questions going forward.

Enjoy your replacement NAS.

[tongds]

I have TS_451 keeps resetting and rebooting

[schumaku]

I have TS_451 keeps resetting and rebooting

Look there -> http://forum.qnap.com/viewtopic.php?f=1 ... 39#p528339

[dima88n]

I have problem with the QNAP TS-251+
After I click "Next" on the very first time of the very first setting up, QNAP reboots.
What should I check? Please help me.

[dolbyman]

if your NAS is not rebooting randomly (but reproducible on setup) and is not running the old firmware that OP had (from 2015), please open a new thread and stop necroposting to old ones

Include in that new thread

- firmware version
- disk models used (and if they are used or new)