After logon only blue screen

Discussion on setting up QNAP NAS products.
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elkos
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Posts: 16
Joined: Thu Apr 15, 2010 4:56 am

After logon only blue screen

Post by elkos » Fri Feb 02, 2018 6:13 am

Hi everybody,

In the adminitration page, after putting my user name and password the page stay blue with "hourglass turning"
If i wait a long time (end of session time) , the page coming back to ask user and password...
I can access with SSH, some services working like RTRR (I use this NAS as backup from another) i can see all share and data.
It's like a service not responding...

Have you an idea ?

Thanks a lot in advance

mofo123
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Posts: 1
Joined: Fri Dec 05, 2014 5:31 am

Re: RE: After logon only blue screen

Post by mofo123 » Fri Feb 02, 2018 6:40 am

elkos wrote:Hi everybody,

In the adminitration page, after putting my user name and password the page stay blue with "hourglass turning"
If i wait a long time (end of session time) , the page coming back to ask user and password...
I can access with SSH, some services working like RTRR (I use this NAS as backup from another) i can see all share and data.
It's like a service not responding...

Have you an idea ?

Thanks a lot in advance
Hi

Have you tried a different browser, if using IE do a browser reset

Sent from my SM-N910T using Tapatalk

elkos
Starting out
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Joined: Thu Apr 15, 2010 4:56 am

Re: After logon only blue screen

Post by elkos » Fri Feb 02, 2018 7:08 am

Hello mofo123,

Tried Edge and Opera, and my favorit firefox... no success

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Trexx
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Location: Minnesota
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Re: After logon only blue screen

Post by Trexx » Fri Feb 02, 2018 7:39 am

Chrome seems to work the best. I would run top via ssh to see if something is pegging the CPU.


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Paul

Model: TS-877-1600 FW: 4.4.1.x
QTier (HDD): [RAID-5] 6 x 3TB HGST DeskStar NAS QTier (SSD): [RAID-1] 2 x 1TB WD Blue m.2's
(SSD): [RAID-1] 2 x 500GB Evo 860
RAM: Kingston HyperX Fury 64GB DDR4-2666
GPU: EVGA GTX 1060, ACX 2.0(1 Fan), 6GB
UPS: CyberPower AVR1350 Ext. Backup: USB 3.0 Seagate 5TB
Media Boxes: Nvidia ShieldTV Pro, AppleTV 4k, Various Roku's

Model: TVS-673 32GB FW: 4.4.1.x Test/Backup Box
-----------------------------------------------------------------------------------------------------------------------------------------
NAS RAID Rebuild Times | Live QTS Videos | | QNAP NAS Guide | Information needed when you ask for HELP | QNAP Links, Tutorials, etc.
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq

elkos
Starting out
Posts: 16
Joined: Thu Apr 15, 2010 4:56 am

Re: After logon only blue screen

Post by elkos » Fri Feb 02, 2018 2:40 pm

Hello Paul,
I dont see special ...
But something is not started ?

[7m PID USER STATUS RSS PPID %CPU %MEM COMMAND
19980 admin R 928 19962 0.3 0.1 top
4691 httpdusr S 1080 1 0.1 0.2 lpb_scheduler
3463 admin S 17M 3305 0.0 3.4 mysqld
19844 admin S 3020 5573 0.0 0.5 sshd
19957 admin S 2992 5573 0.0 0.5 sshd
7432 admin S < 2248 1 0.0 0.4 iscsid
911 admin S 2220 5573 0.0 0.4 sshd
4619 admin S 2112 1 0.0 0.4 _thttpd_
19938 admin S 1900 19844 0.0 0.3 sftp-server
6947 admin S 1852 1 0.0 0.3 qLogEngined
8163 admin S 1680 1 0.0 0.3 afpd
6975 admin S 1588 1 0.0 0.3 qNoticeEngined
7919 admin S 1552 1 0.0 0.3 cnid_metad
5047 admin S 1488 1 0.0 0.2 remote_folder_d
1005 admin S 1472 911 0.0 0.2 sftp-server
8474 admin S 1468 1 0.0 0.2 qsyncman
6500 admin S 1468 1 0.0 0.2 hwmond
3570 admin S 1444 1 0.0 0.2 qpkgd
6781 admin S 1440 1 0.0 0.2 hd_util
Mem: 477912K used, 37516K free, 546328K shrd, 194892K buff, 24888K cached
Load average: 0.25, 0.38, 0.45 (State: S=sleeping R=running, W=waiting)

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Trexx
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Posts: 4907
Joined: Sat Oct 01, 2011 7:50 am
Location: Minnesota
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Re: After logon only blue screen

Post by Trexx » Fri Feb 02, 2018 10:39 pm

Hmmm... what URL are you using in your browser? IP or myqnapcloud, etc.?

Have you tried rebooting the QNAP via SSH/QFinder Pro and see if you see same behavior?
Paul

Model: TS-877-1600 FW: 4.4.1.x
QTier (HDD): [RAID-5] 6 x 3TB HGST DeskStar NAS QTier (SSD): [RAID-1] 2 x 1TB WD Blue m.2's
(SSD): [RAID-1] 2 x 500GB Evo 860
RAM: Kingston HyperX Fury 64GB DDR4-2666
GPU: EVGA GTX 1060, ACX 2.0(1 Fan), 6GB
UPS: CyberPower AVR1350 Ext. Backup: USB 3.0 Seagate 5TB
Media Boxes: Nvidia ShieldTV Pro, AppleTV 4k, Various Roku's

Model: TVS-673 32GB FW: 4.4.1.x Test/Backup Box
-----------------------------------------------------------------------------------------------------------------------------------------
NAS RAID Rebuild Times | Live QTS Videos | | QNAP NAS Guide | Information needed when you ask for HELP | QNAP Links, Tutorials, etc.
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq

ppaulv
New here
Posts: 4
Joined: Mon Jan 29, 2018 12:55 am

Re: After logon only blue screen

Post by ppaulv » Sat Feb 03, 2018 3:08 am

Hi, having exactly the same trouble here after swapping disks in my TS410. So the same disks are in there but in different order. Did a reset a few times.
Now QManager (Android) mentions that it's back to RAID 5 but disk 3 is inactive. Disk health mentions 4 /4 healthy.
System logs don't open.
Resource monitor (Windows) reports wrong password (but I'm sure it's correct).
And as mentioned, only blue screen after login in Windows.
Any idea what to do?

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Trexx
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Posts: 4907
Joined: Sat Oct 01, 2011 7:50 am
Location: Minnesota
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Re: After logon only blue screen

Post by Trexx » Sat Feb 03, 2018 5:54 am

open a helpdesk ticket with QNAP would be the first suggestion.
Paul

Model: TS-877-1600 FW: 4.4.1.x
QTier (HDD): [RAID-5] 6 x 3TB HGST DeskStar NAS QTier (SSD): [RAID-1] 2 x 1TB WD Blue m.2's
(SSD): [RAID-1] 2 x 500GB Evo 860
RAM: Kingston HyperX Fury 64GB DDR4-2666
GPU: EVGA GTX 1060, ACX 2.0(1 Fan), 6GB
UPS: CyberPower AVR1350 Ext. Backup: USB 3.0 Seagate 5TB
Media Boxes: Nvidia ShieldTV Pro, AppleTV 4k, Various Roku's

Model: TVS-673 32GB FW: 4.4.1.x Test/Backup Box
-----------------------------------------------------------------------------------------------------------------------------------------
NAS RAID Rebuild Times | Live QTS Videos | | QNAP NAS Guide | Information needed when you ask for HELP | QNAP Links, Tutorials, etc.
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq

elkos
Starting out
Posts: 16
Joined: Thu Apr 15, 2010 4:56 am

Re: After logon only blue screen

Post by elkos » Thu Feb 08, 2018 5:09 pm

For people have the same problem, technical support give me this :

If you can login with SSH then enter the following command :
1. Login your NAS with SSH client such as Putty: http://www.chiark.greenend.org.uk/~sgta ... nload.html
2. Type below command:
rm -rf /etc/config/.qos_config/users/admin
3. Reboot your NAS

Not working for me :-(

After i receive this to try :

Please finally try to restore the factory settings by following the instructions below.

- Take out all the hard drives from the NAS while nas is stil turned on.
- restart the NAS without hard drives and open QFINDER.
- Open Qfinder Pro and Double click on the IP adres visible in Qfinder.
- You should get a message hard disks missing now plug the Hard disks back inside the NAS one by one.
- You should get a pop-up box with 2 options.. Restore Factory Settings and Initialize.
- If Restore Factory settings is pressed you restore the DEFAULT and your data will not be lost.
- If Initialize is pressed you will lose all data, users, settings etc, and your NAS will start from scratch again.
- So please be careful not to press initialize as you will lose DATA.

As worked but after that i need to setup all, re create the share and reinstall all application...
But all my data was ok

Hope help some people with same problem

ppaulv
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Posts: 4
Joined: Mon Jan 29, 2018 12:55 am

Re: After logon only blue screen

Post by ppaulv » Fri Feb 09, 2018 4:03 pm

received exactly the same advice 2 days ago and it also worked just fine for me ! I was very pleased to see it working again.
Only issue now is that I can not set shared folder permissions. Well, I can add and edit them, but when pressing 'apply' everything disappears again and I have no access.
Sounds familiar to somebody ?
Access by FTP is fine, access via QFile on my phone is working. The only thing missing is accessing it on my laptop. Which makes sense since there are nu folder permissions set.

Lazydog
New here
Posts: 7
Joined: Sun Nov 29, 2009 12:39 am

Re: After logon only blue screen

Post by Lazydog » Fri Aug 16, 2019 9:14 pm

I have just had the same problem.

I installed an old drive that have been used in the NAS before as "primary" (nas files on the disk) and after a reboot it ** up my existing NAS setup, so I did a “Restore Factory Settings” https://www.qnap.com/hu-hu/how-to/faq/a ... y-settings

And then I got the blue screen after I logged in as admin. I tried to Restore Factory Settings again in case something went wrong, no luck. I tried another firmware via Qfinder, still no luck.
Getting desperate I tried google translate a Italian page that mentioned Qnap blue screen, and there it said something about you have to make it believe you are English, so I changed my Firefox from Danish to English, and now no blue screen :)

I have a Qnap TS-639 so newest firmware is 4.2.6, maybe this is not a problem with NAS supported by newer firmware.
Hope it can help another in need.

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