TS431p - no access since last reboot
Posted: Wed Sep 04, 2019 6:48 pm
Hello,
I have a NAS Qnap TS431p for three years. He is in raid 5, one of the disks has problems (no data loss yet but the NAS recommends that I change the disk quickly). So I turned off the NAS cleanly from the admin interface to unplug the disk and take its serial number to use the Seagate garanty. I put the disc back in place and restart the NAS.
Since I can not access the NAS in any way.
I tried :
Qfinder pro, who found it early in the morning but can not find it anymore (I tried to disable the windows firewall, change the IP of the PC, the subnet mask ..)
to reboot the box, reboot the PC ..
to press 1.5s on the power button of the NAS to make a clean stop, but it does not stop (I know it's long I waited more than an hour)
to press 5s on the power button of the NAS to force the shutdown, and it still does not stop
to access the NAS by the windows explorer (name of the NAS, fixed IP of the NAS ..), by the admin interface by an internet browser, and even by the remote admin interface.
Nothing works I can not access the NAS at all and I do not know what to do. I am a bit desperate because I need it professionally.
The NAS seams to work, the status led is green, lan led is green, all HD led are green (but the HD1 led who is orange).
I have a NAS Qnap TS431p for three years. He is in raid 5, one of the disks has problems (no data loss yet but the NAS recommends that I change the disk quickly). So I turned off the NAS cleanly from the admin interface to unplug the disk and take its serial number to use the Seagate garanty. I put the disc back in place and restart the NAS.
Since I can not access the NAS in any way.
I tried :
Qfinder pro, who found it early in the morning but can not find it anymore (I tried to disable the windows firewall, change the IP of the PC, the subnet mask ..)
to reboot the box, reboot the PC ..
to press 1.5s on the power button of the NAS to make a clean stop, but it does not stop (I know it's long I waited more than an hour)
to press 5s on the power button of the NAS to force the shutdown, and it still does not stop
to access the NAS by the windows explorer (name of the NAS, fixed IP of the NAS ..), by the admin interface by an internet browser, and even by the remote admin interface.
Nothing works I can not access the NAS at all and I do not know what to do. I am a bit desperate because I need it professionally.
The NAS seams to work, the status led is green, lan led is green, all HD led are green (but the HD1 led who is orange).