First time setup, MAC 1 address not working for login password

Discussion on setting up QNAP NAS products.
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movingzachb
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First time setup, MAC 1 address not working for login password

Post by movingzachb »

I have a brand new TS-1273U-RP. I have it connected to my network.
I can see it in the Q Finder but I need to access it via the IP with the default login password that is supposed to be:
Login: admin
Password: (the MAC 1 address o the unit)

I have tried this and it still says the user/pass is incorrect.
How can I gain access to my new unit?
Last edited by OneCD on Sat Jun 26, 2021 2:24 am, edited 1 time in total.
Reason: fixed title
Mousetick
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Re: Frist time setup, MAC 1 address not working for login password

Post by Mousetick »

Enter the MAC address without the dashes/hyphens and be mindful of uppercase letters.
Refer to this KB article for further info: https://www.qnap.com/en/how-to/knowledg ... -qts-4-4-2
movingzachb
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Re: Frist time setup, MAC 1 address not working for login password

Post by movingzachb »

Mousetick wrote: Sat Jun 26, 2021 1:14 am Enter the MAC address without the dashes/hyphens and be mindful of uppercase letters.
Refer to this KB article for further info: https://www.qnap.com/en/how-to/knowledg ... -qts-4-4-2
Yes of have of course done this many times It will not take it.
movingzachb
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Re: Frist time setup, MAC 1 address not working for login password

Post by movingzachb »

Also I do not see any 'reset' button the unit at all. I wanted to see if that was an option.
I can't do anything with this unit without being able to log in some way. I any selection option I choose in the Q-Finder wants a login password.
It will not accept admin/admin or any variation o the MAC 1 address (i used the one printed on the back of the unit).
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OneCD
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Re: Frist time setup, MAC 1 address not working for login password

Post by OneCD »

movingzachb wrote: Sat Jun 26, 2021 1:58 am Also I do not see any 'reset' button the unit at all. I wanted to see if that was an option.
I've highlighted the reset button with a red square:

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Mousetick
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Re: Frist time setup, MAC 1 address not working for login password

Post by Mousetick »

Try the MAC address of another Ethernet port (MAC 2, 3, 4).
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