TS-653B Pathetic Build quality

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TS-653B Pathetic Build quality

Postby sanke1 » Fri Jul 14, 2017 11:19 pm

I got the TS-653B and apparently, the 3 out of 4 screw holder arches on the cover broke off with me being careful. I just wanted to open the enclosure to install Intel X540-T2 card.

The screw holders are thin plastic and break off. I can't believe no one discovered this in R&D

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Re: TS-653B Pathetic Build quality

Postby dolbyman » Fri Jul 14, 2017 11:21 pm

best to complain to QNAP via ticket, not much we can do about it here

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Re: TS-653B Pathetic Build quality

Postby sanke1 » Fri Jul 14, 2017 11:55 pm

Already did but the ticket area does not even have options to select for built quality issues.

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Re: TS-653B Pathetic Build quality

Postby Don » Sat Jul 15, 2017 12:07 am

If you just got it send it back to where you purchased it and get a replacement.
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Chances are very good you will find your answer.

It is a recommended to use RAID. It is also recommended to have external backups. RAID is designed to protect you from disk failure and keep your system running and data accessible while the disk is replaced and the RAID rebuilt. Backups will allow you to recover data that is lost or corrupted, or from catastrophic system failure. One does not replace the other.

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Re: TS-653B Pathetic Build quality

Postby schumaku » Sun Jul 16, 2017 8:02 pm

Early manufacturing lot has received covers with a not ideal material mix - different from the pre-production samples btw. Get in touch with the QNAP Customer Service for a replacement cover.

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Re: TS-653B Pathetic Build quality

Postby Moogle Stiltzkin » Mon Jul 17, 2017 10:04 am

in this video seeing how they handled it seems fine. could be like schumy said about the why. newer crop shouldn't be an issue :) but that front cover looks like a plastic part so i would suggest not to accidentally drop it either :)

From Youtube.com
[Main Server] QNAP TS-653A w. 4x HGST Deskstar NAS (HDN724040ALE640) EXT4 Raid5
[Backup] QNAP TS-659 Pro w. 5x 2TB Samsung EcoGreen F3 (HD203WI) EXT4 Raid5
[Backup] QNAP TS-509 Pro w. 4x 1TB Western Digital RE3 (WD1002FBYS) EXT4 Raid5
[Backup] QNAP TS-128 w. 1x 1TB Western Digital RE3 (WD1002FBYS)

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