TR-004 Rear button

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AdrianW
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TR-004 Rear button

Post by AdrianW » Wed Dec 12, 2018 4:08 pm

If I had a TR-004 configured as an expansion to my TS-853 and someone accidentally pushed the button on the back of the TR-004 for 5 seconds would I lose all the data on the TR-004? Because that seems like a very strange design choice - seems way too easy to accidentally lose a lot of data.
TS-853 Pro; TS-859 Pro; TS-409

dolbyman
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Re: TR-004 Rear button

Post by dolbyman » Wed Dec 12, 2018 10:30 pm

how do you accidentally push that button for 6 seconds ?

what does the manual for the device say ?

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Trexx
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Re: TR-004 Rear button

Post by Trexx » Wed Dec 12, 2018 10:51 pm

I would open a helpdesk request with QNAP about it to be sure. From a quick scan of the documentation, I don't believe that is the case if TR-004 is configured under Software Control mode which it would be when used with the TS-853.
Paul

Model: TS-877-1600 FW: 4.3.6.x
QTier (HDD): [RAID-5] 6 x 3TB HGST DeskStar NAS QTier (SSD): [RAID-1] 2 x 525GB Crucial MX300 m.2's
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AdrianW
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Re: TR-004 Rear button

Post by AdrianW » Wed Dec 12, 2018 11:02 pm

dolbyman wrote:
Wed Dec 12, 2018 10:30 pm
how do you accidentally push that button for 6 seconds ?
I'm not saying it's very likely - but it's possible. Say, you have someones kids visiting, and when you're not looking they find the box and start pressing buttons. Or, maybe you're picking it up to move it - perhaps to clean underneath, and stupidly grab it with the button under your hand. Totally ridiculous examples - but, having a non-protected extremely easy way to destroy a lot of data just seems like a bad idea.
dolbyman wrote:
Wed Dec 12, 2018 10:30 pm
what does the manual for the device say ?
Search for "set button" in the user manual - looks dangerous to me, and that manual actually specifies "3 seconds" (which I'd say increases the likelihood of accidents).
TS-853 Pro; TS-859 Pro; TS-409

AdrianW
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Re: TR-004 Rear button

Post by AdrianW » Wed Dec 12, 2018 11:05 pm

Trexx wrote:
Wed Dec 12, 2018 10:51 pm
I would open a helpdesk request with QNAP about it to be sure. From a quick scan of the documentation, I don't believe that is the case if TR-004 is configured under Software Control mode which it would be when used with the TS-853.
So, if it's in the other mode (being used as a DAS connected to a PC for example) then total data loss is a simple 3 second push of a button away?
TS-853 Pro; TS-859 Pro; TS-409

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Don
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Re: TR-004 Rear button

Post by Don » Wed Dec 12, 2018 11:26 pm

AdrianW wrote:
Wed Dec 12, 2018 11:05 pm
Trexx wrote:
Wed Dec 12, 2018 10:51 pm
I would open a helpdesk request with QNAP about it to be sure. From a quick scan of the documentation, I don't believe that is the case if TR-004 is configured under Software Control mode which it would be when used with the TS-853.
So, if it's in the other mode (being used as a DAS connected to a PC for example) then total data loss is a simple 3 second push of a button away?
Ask QNAP and report their answer back here.
Read the Online Manuals and use the forum search feature before posting.

It is a recommended to use RAID and have external backups. RAID will protect you from disk failure, keep your system running, and data accessible while the disk is replaced and the RAID rebuilt. Backups will allow you to recover data that is lost or corrupted, or from system failure. One does not replace the other.

Submit bugs and feature requests to QNAP via their Helpdesk app.

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Re: TR-004 Rear button

Post by dolbyman » Wed Dec 12, 2018 11:49 pm

I guess because that button is used to configure this device (unlike a reset button) they didn't do it recessed.

you just have to watch out when handling it ..and keep it out of childrens reach (locked ventilated cabinet?)

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Re: TR-004 Rear button

Post by Trexx » Thu Dec 13, 2018 1:27 am

AdrianW wrote:
Trexx wrote:
Wed Dec 12, 2018 10:51 pm
I would open a helpdesk request with QNAP about it to be sure. From a quick scan of the documentation, I don't believe that is the case if TR-004 is configured under Software Control mode which it would be when used with the TS-853.
So, if it's in the other mode (being used as a DAS connected to a PC for example) then total data loss is a simple 3 second push of a button away?
If you were using it t more as a DAS (hooked to a PC) I believe that would be the case. Again since these are Brand New, the forum has limited experience with these right now.


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Paul

Model: TS-877-1600 FW: 4.3.6.x
QTier (HDD): [RAID-5] 6 x 3TB HGST DeskStar NAS QTier (SSD): [RAID-1] 2 x 525GB Crucial MX300 m.2's
(SSD): [RAID-1] 2 x 500GB Evo 860
RAM: Kingston HyperX Fury 32GB Kit DDR4-2666
GPU: EVGA GTX 1060, ACX 2.0(1 Fan), 6GB
UPS: CyberPower AVR1350 Ext. Backup: USB 3.0 Seagate 5TB
Media Boxes: Nvidia ShieldTV Pro, AppleTV 4, Roku Stick

Model: TVS-673 32GB FW: 4.3.6.x Test/Backup Box
-----------------------------------------------------------------------------------------------------------------------------------------
NAS RAID Rebuild Times | Live QTS Videos | | QNAP NAS Guide | Information needed when you ask for HELP | QNAP Links, Tutorials, etc.
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq

delphinus
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Re: TR-004 Rear button

Post by delphinus » Tue Dec 25, 2018 5:14 pm

AdrianW wrote:
Wed Dec 12, 2018 4:08 pm
If I had a TR-004 configured as an expansion to my TS-853 and someone accidentally pushed the button on the back of the TR-004 for 5 seconds would I lose all the data on the TR-004? Because that seems like a very strange design choice - seems way too easy to accidentally lose a lot of data.
The TR-004 User Guide says that changing the RAID mode requires first changing the Mode switch settings, and then holding down the set button.

I assume that holding down the Set button without changing the switch will do nothing.

Ive also noticed from the TR-004 video on youtube that the Mode switches are recessed, so hopefully it should be difficult to accidentally delete data.

AdrianW
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Re: TR-004 Rear button

Post by AdrianW » Tue Dec 25, 2018 5:54 pm

delphinus wrote:
Tue Dec 25, 2018 5:14 pm
... so hopefully it should be difficult to accidentally delete data.
If I purchase one of these I'll load up some data and see what happens with the button. I really hope accidentally losing data isn't as easy as it appears.
TS-853 Pro; TS-859 Pro; TS-409

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QNAPJason
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Re: TR-004 Rear button

Post by QNAPJason » Fri Jan 11, 2019 10:42 am

Hi,
Long-pressing the SET button does not delete the data on the TR-004 as long as you do not change the Mode switch.

AdrianW
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Re: TR-004 Rear button

Post by AdrianW » Fri Jan 11, 2019 10:49 am

QNAPJason wrote:
Fri Jan 11, 2019 10:42 am
Long-pressing the SET button does not delete the data on the TR-004 as long as you do not change the Mode switch.
Well, that's good. Still seems a little too easy - but very unlikely to happen accidentally at least.

This may be too soon to ask - but will there be a TR-008 any time in the future?
TS-853 Pro; TS-859 Pro; TS-409

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