AMAZON HAS STOPPED SELLING THE TS-877 - Claiming "quality control issues"!
Posted: Wed Dec 20, 2017 11:09 am
Unfortunately, my entire order is now on hold!! ...Due to some type of "QUALITY CONTROL CONCERNS" Amazon has with the QNAP TS-877~!
While I did place my order for the "Qnap TS-877-1700-16G-US High-Performance 8 bay (6+2) NAS/iSCSI IP-SAN. AMD Ryzen 7 1700 8-core 3.0GHz, 16GB RAM, 10G-ready" Sever on December 10, 2017 for a TOTAL order cost of just over $6k, with HDD's, SSD's, RAM & GPU...
(SEVER LINK: https://smile.amazon.com/gp/product/B07 ... UTF8&psc=1 )
...and I did so when the inventory still showed to have units in stock. (I also chose expedited shipping for the entire order.) All other components; HDD's, SSD's, RAM upgrade, GPU, and even the 550w power supply & IR remote I ordered through B&H; have either arrived, or are currently in transit for arrival prior to the end of the week. The only exception is the QNAP TS-877 itself! And so I contacted Amazon today, to try and get more info than the only message I have received, which simply says, "you will be informed by email when your device has shipped".
I WAS TOLD THAT ALL QNAP TS-877 SHIPMENTS FROM AMAZON ARE "ON HOLD, DUE TO A QUALITY CONTROL PROBLEM"!! The U.S. based customer service went on to say, "that this appears to be related to the unit's specification & description calming some type of capabilities or capacities that other customers have reported the unit is not capable or able to perform and/or yield."
...I then asked him why I saw no reviews reflecting this same dissipating news from past customers??
...I told him that I had seen the inventory be depleted and refreshed for this exact item more than once; but again, I had yet to see a single review posted which made mention of these frustration. I also mentioned that I had to make several calls to confirm the availability and to make sure my own shipment was expedited; and at no point had any other Amazon representative, made mention of this delay, or this quality control concern. He just said, "that Amazon was wanting to make sure that no more customers received a product that they were disappointed by, since they were the one's making good on the fulfillment of these Amazon Prime, shipped QNAP TS-877's."
I asked if there was a way for me to directly contact Amazon's "quality control group" (whom he said had made this call to "stop all shipments";) so that I might get more details as to what this issue was, and when they expected to begin shipments again? He said "no, there was no way for me to make such an inquiry, and that he was only reading me these internal notes, because he knew I had made a sizable order for this Server and all the supporting drives & components."
(This call and conversation took place earlier today, at 14:00 HST on 12/19/2017)
While I did place my order for the "Qnap TS-877-1700-16G-US High-Performance 8 bay (6+2) NAS/iSCSI IP-SAN. AMD Ryzen 7 1700 8-core 3.0GHz, 16GB RAM, 10G-ready" Sever on December 10, 2017 for a TOTAL order cost of just over $6k, with HDD's, SSD's, RAM & GPU...
(SEVER LINK: https://smile.amazon.com/gp/product/B07 ... UTF8&psc=1 )
...and I did so when the inventory still showed to have units in stock. (I also chose expedited shipping for the entire order.) All other components; HDD's, SSD's, RAM upgrade, GPU, and even the 550w power supply & IR remote I ordered through B&H; have either arrived, or are currently in transit for arrival prior to the end of the week. The only exception is the QNAP TS-877 itself! And so I contacted Amazon today, to try and get more info than the only message I have received, which simply says, "you will be informed by email when your device has shipped".
I WAS TOLD THAT ALL QNAP TS-877 SHIPMENTS FROM AMAZON ARE "ON HOLD, DUE TO A QUALITY CONTROL PROBLEM"!! The U.S. based customer service went on to say, "that this appears to be related to the unit's specification & description calming some type of capabilities or capacities that other customers have reported the unit is not capable or able to perform and/or yield."
...I then asked him why I saw no reviews reflecting this same dissipating news from past customers??
...I told him that I had seen the inventory be depleted and refreshed for this exact item more than once; but again, I had yet to see a single review posted which made mention of these frustration. I also mentioned that I had to make several calls to confirm the availability and to make sure my own shipment was expedited; and at no point had any other Amazon representative, made mention of this delay, or this quality control concern. He just said, "that Amazon was wanting to make sure that no more customers received a product that they were disappointed by, since they were the one's making good on the fulfillment of these Amazon Prime, shipped QNAP TS-877's."
I asked if there was a way for me to directly contact Amazon's "quality control group" (whom he said had made this call to "stop all shipments";) so that I might get more details as to what this issue was, and when they expected to begin shipments again? He said "no, there was no way for me to make such an inquiry, and that he was only reading me these internal notes, because he knew I had made a sizable order for this Server and all the supporting drives & components."
(This call and conversation took place earlier today, at 14:00 HST on 12/19/2017)