Qsync Updates issue

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emjaylum
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Joined: Fri Sep 08, 2017 5:17 pm

Qsync Updates issue

Post by emjaylum »

Hello !

After last update of Qsync Central I cannot connect using my Qsync Client.
My Qsync Client is 4.2.2.0724
It was working with Qsync Central 2.0.x. I updated it to 3.0.0. Since then, when trying to log in with Qsync client I got the info:

The Qsync client is not compatible with the firmware of the NAS. Please upgrade the NAS firmware to version 4.0 or above.


NAS firmware is currently 4.3.3.0238 and there is no newer version on it.

Restarting the service doesn't work, I'm afraid there could be problem with other accounts when coming back to Qsync Central 2.0

What can be done more to fix this issue ?
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Trexx
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Posts: 5393
Joined: Sat Oct 01, 2011 7:50 am
Location: Minnesota

Re: Qsync Updates issue

Post by Trexx »

Did you try installing the latest QSync client from https://www.qnap.com/en/download under UTILTY for your OS?
Paul

Model: TS-877-1600 FW: 4.5.3.x
QTS (SSD): [RAID-1] 2 x 1TB WD Blue m.2's
Data (HDD): [RAID-5] 6 x 3TB HGST DeskStar
VMs (SSD): [RAID-1] 2 x1TB SK Hynix Gold
Ext. (HDD): TR-004 [Raid-5] 4 x 4TB HGST Ultastor
RAM: Kingston HyperX Fury 64GB DDR4-2666
UPS: CP AVR1350

Model:TVS-673 32GB & TS-228a Offline[/color]
-----------------------------------------------------------------------------------------------------------------------------------------
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq
ERNP-1
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Joined: Sat Mar 11, 2017 3:22 am

Re: Qsync Updates issue

Post by ERNP-1 »

I'm having a similar issue after the update to version 3.0.2. All my client (which are up to date) display the message "connecting" but never do.
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Trexx
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Posts: 5393
Joined: Sat Oct 01, 2011 7:50 am
Location: Minnesota

Re: Qsync Updates issue

Post by Trexx »

ERNP-1 wrote:I'm having a similar issue after the update to version 3.0.2. All my client (which are up to date) display the message "connecting" but never do.
I would suggest opening a helpdesk ticket with QNAP if you have updated your clients to the newest version.
Paul

Model: TS-877-1600 FW: 4.5.3.x
QTS (SSD): [RAID-1] 2 x 1TB WD Blue m.2's
Data (HDD): [RAID-5] 6 x 3TB HGST DeskStar
VMs (SSD): [RAID-1] 2 x1TB SK Hynix Gold
Ext. (HDD): TR-004 [Raid-5] 4 x 4TB HGST Ultastor
RAM: Kingston HyperX Fury 64GB DDR4-2666
UPS: CP AVR1350

Model:TVS-673 32GB & TS-228a Offline[/color]
-----------------------------------------------------------------------------------------------------------------------------------------
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq
ERNP-1
Starting out
Posts: 14
Joined: Sat Mar 11, 2017 3:22 am

Re: Qsync Updates issue

Post by ERNP-1 »

Until they are able to figure out what is happening I decided to downgrade to an older version (And it is working).
I got version 3.0.0 from https://www.qnap.com/en/app_center/
sirupflex
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Joined: Wed Apr 01, 2015 12:11 am

Re: Qsync Updates issue

Post by sirupflex »

Hello all, I do have exactly the same issue as ERNP-1. Since the upgrade to QSync V3.0.2 six days ago all my local QSync clients cannot get a connection to the NAS anymore.
I would be willing to downgrade if this is the only option at this stage, but I don't find an older version of QSync (V3.0.0 as mentioned by ERNP-1) any more, unfortunately.

NAS TS-251+, Firmware 4.3.3.0154.

Any hint appreciated. Thanks!
sirupflex
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Posts: 7
Joined: Wed Apr 01, 2015 12:11 am

Re: Qsync Updates issue

Post by sirupflex »

FYI, QNAP support provided me with the V3.0.0 package. After manually downgrading it is working again.

Seems to be a bug in V3.0.2. I did not yet get any statements from QNAP support if this issue is known and will be solved with the next version.
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Indycars
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Joined: Fri Mar 31, 2017 12:03 am

Re: Qsync Updates issue

Post by Indycars »

I had to click on QTS 4.3.0 for my QTS version to get QSYNC Central 3.0.0. Otherwise all you see is the
version 3.0.2 if you select QTS v 4.3.3 . I'm presently using QTS v 4.3.3.0262 Build 20170727.

Has anyone tried version 3.0.3 for QTS 4.3.4
lchanborey
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Posts: 7
Joined: Wed Jul 05, 2017 9:35 pm

Re: Qsync Updates issue

Post by lchanborey »

Hi,

Qsync starts working very slow after upgrade to the latest firmware 4.3.3.0361 Build 20171101 and Qsync Central 3.0.2.
I am looking to downgrade firmware which will let Qsync works as normal.

Please recommend or any hint will be appreciated. Thanks!
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