QSYNC can not connect (Login Failure)

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janpolet
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Re: QSYNC can not connect (Login Failure)

Post by janpolet » Tue Apr 13, 2021 3:33 pm

Same issue with the 469L :(

Downgrading firmware to 1463 worked as a workaround.
QNAP TS-469L | 4 x 3Tb Seagate ST3000NM0033 in RAID5 | FW: 4.3.4.1652
QNAP TS-439 PRO | 3 x 3Tb Seagate ST3000NM0033 in RAID0 | FW: 4.2.6.20200327

market.sk
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Re: QSYNC can not connect (Login Failure)

Post by market.sk » Thu Apr 15, 2021 2:32 am

Hi How do I know that the service is already working in the new version 4.3.4.1632?
How long will they fix new 4.3.4.1632?
Do you have experience?

market.sk
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Re: QSYNC can not connect (Login Failure)

Post by market.sk » Sat Apr 17, 2021 12:29 am

Hello, today the new Qsync app was all working OK.

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janpolet
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Re: QSYNC can not connect (Login Failure)

Post by janpolet » Sat Apr 17, 2021 2:55 pm

It looks like QNAP opted for an app update instead of an updated FW version.

I had downgraded to FW 1463 as a workaround.
Yesterday I got a notification of an app update, which turned out to be Qsync Central.
After installing the updated app, it still wouldn't work.
It looks like the updated app isn't compatible with the previous FW version.

I decided to install FW 1632 again, after which I again got the notification that the Qsync Central app update was available.
After installing that update everything was working again.

So, I can confirm it is fixed and that's of course the most important thing, but the way QNAP chose to do that seems somewhat questionable.
QNAP TS-469L | 4 x 3Tb Seagate ST3000NM0033 in RAID5 | FW: 4.3.4.1652
QNAP TS-439 PRO | 3 x 3Tb Seagate ST3000NM0033 in RAID0 | FW: 4.2.6.20200327

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janpolet
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Re: QSYNC can not connect (Login Failure)

Post by janpolet » Wed Apr 21, 2021 8:59 pm

janpolet wrote:
Sat Apr 17, 2021 2:55 pm
So, I can confirm it is fixed and that's of course the most important thing, but the way QNAP chose to do that seems somewhat questionable.
And it appears to be not such a good way to fix things after all.
FW: 1652 again came with the faulty Qsync Central app, causing the "Incorrect password" message.
The app had to be updated right after installing the new FW.
Sigh

But it does work and that's the most important thing.
Last edited by janpolet on Fri Apr 23, 2021 4:32 am, edited 1 time in total.
QNAP TS-469L | 4 x 3Tb Seagate ST3000NM0033 in RAID5 | FW: 4.3.4.1652
QNAP TS-439 PRO | 3 x 3Tb Seagate ST3000NM0033 in RAID0 | FW: 4.2.6.20200327

market.sk
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Re: QSYNC can not connect (Login Failure)

Post by market.sk » Fri Apr 23, 2021 4:17 am

So with 4.3.4.1632 it works properly.
But today 22.4. here we have the new firmware version available. You have already tried it to make the Qsync Central app work.
There are many attacks, so the support says that it is good to update the firmware ...
But will Qsync go?

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janpolet
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Re: QSYNC can not connect (Login Failure)

Post by janpolet » Fri Apr 23, 2021 4:38 am

After the FW upgrade, Qsync Central needs to be updated from App Center again, like before, and it will work again.
QNAP TS-469L | 4 x 3Tb Seagate ST3000NM0033 in RAID5 | FW: 4.3.4.1652
QNAP TS-439 PRO | 3 x 3Tb Seagate ST3000NM0033 in RAID0 | FW: 4.2.6.20200327

market.sk
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Re: QSYNC can not connect (Login Failure)

Post by market.sk » Wed May 05, 2021 1:18 am

V3.0.3.02 It is not possible to log in again.

market.sk
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Re: QSYNC can not connect (Login Failure)

Post by market.sk » Thu May 06, 2021 1:01 am

I cleared the settings on the client and reset And everything goes OK.

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