How to troubleshoot backup error 'Failed to backup "my-ubuntu". Role: Job Manager ' ?

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frisbee
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Joined: Thu Jun 17, 2021 2:28 am

How to troubleshoot backup error 'Failed to backup "my-ubuntu". Role: Job Manager ' ?

Post by frisbee »

I am trying to backup a vm on vcenter 6.7. I have connected the vcenter server and all the host devices and guest vms are being automatically pulled and showing up correctly under "Sources" on my HDP. When I start a backup, it begins running but at 10% fails with Error: Failed to backup "my0ubuntu". Role: Job Manager

Does anyone know what this means and how I can troubleshoot this ? I looked at the bareos-dir.log file under dockerlogs downloaded by clicking System Report under the top right menu on HDP. But this does not seem to contain any more helpful info that the error message above. I have added a part of the log file that looks relevant to the failure.
There is a python traceback specifying an error caused by the clone file, but I do not understand what it means.

Any help would be appreciated, if anyone has come across this error and resolved it. Thanks!

Code: Select all

16-Jun 14:16 172.30.0.4 2 a042a3b2a6d4-fd JobId 1: Fatal error: python-fd: Traceback (most recent call last):
  File "/usr/lib/bareos/plugins/BareosFdWrapper.py", line 42, in start_backup_file
    return bareos_fd_plugin_object.start_backup_file(context, savepkt)
  File "/usr/lib/bareos/plugins/BareosFdPluginVMware.py", line 410, in start_backup_file
    if not self.vadp.get_vm_disk_cbt(context, self.level):
  File "/usr/lib/bareos/plugins/BareosFdPluginVMware.py", line 1878, in get_vm_disk_cbt
    changeId=cbt_changeId)
  File "/usr/lib/python2.7/dist-packages/pyVmomi/VmomiSupport.py", line 580, in <lambda>
    self.f(*(self.args + (obj,) + args), **kwargs)
  File "/usr/lib/python2.7/dist-packages/pyVmomi/VmomiSupport.py", line 386, in _InvokeMethod
    return self._stub.InvokeMethod(self, info, args)
  File "/usr/lib/python2.7/dist-packages/pyVmomi/SoapAdapter.py", line 1366, in InvokeMethod
    raise obj # pylint: disable-msg=E0702
vim.fault.FileFault: (vim.fault.FileFault) {
   dynamicType = <unset>,
   dynamicProperty = (vmodl.DynamicProperty) [],
    msg = 'Error caused by file /vmfs/volumes/57d9908f-94eee034-18de-0cc47ac33cfe/clone-my-ubuntu/clone-my-ubuntu_7-000001.vmdk',
   faultCause = <unset>,
   faultMessage = (vmodl.LocalizableMessage) [],
   file = '/vmfs/volumes/57d9908f-94eee034-18de-0cc47ac33cfe/clone-my-ubuntu/clone-my-ubuntu_7-000001.vmdk'
}

16-Jun-2021 14:16:35.164243 bareos-dir_030e705b-674f-4eff-8d55-6ff42aae1c6d (50): dird/storage.cc:193-1 write_storage=42991ae1-49b59a79-c70c6bf5-220c-448c-8445-607f664fdf5d where=
16-Jun-2021 14:16:35.166704 bareos-dir_030e705b-674f-4eff-8d55-6ff42aae1c6d (50): lib/cram_md5.cc:69-1 send: auth cram-md5 <1788803612.1623867395@bareos-dir_030e705b-674f-4eff-8d55-6ff42aae1c6d> ssl=0
16-Jun-2021 14:16:35.167415 bareos-dir_030e705b-674f-4eff-8d55-6ff42aae1c6d (50): lib/cram_md5.cc:88-1 Authenticate OK r9sYAAhYE/wCf0/Mq9Qp5D
16-Jun 14:16 172.30.0.3 3 bareos-sd JobId 1: Releasing device "42991ae1-49b59a79-c70c6bf5-220c-448c-8445-607f664fdf5d" (/share/CACHEDEV1_DATA/inf-poc-nas-bk-2/Repb7558764/data/Ive49b59a79).
16-Jun-2021 14:16:35.246145 bareos-dir_030e705b-674f-4eff-8d55-6ff42aae1c6d (50): cats/sql_create.cc:811-1 db_create_file_record : no files
LogUpload upload JSON:{"identity": "172.30.0.6", "time": "2021-06-16 14:16:35", "role_id": 1, "variables": {"job_id": 1}, "level": 1, "msg_id": 207, "msg": "Failed to backup \"[vm_name]\". Role: Job Manager."}
16-Jun-2021 14:16:36.294622 bareos-dir_030e705b-674f-4eff-8d55-6ff42aae1c6d (50): lib/tls_openssl.cc:85-0 Preparing TLS_PSK CLIENT context for identity R_DIRECTOR bareos-dir_030e705b-674f-4eff-8d55-6ff42aae1c6d
16-Jun-2021 14:16:36.296822 bareos-dir_030e705b-674f-4eff-8d55-6ff42aae1c6d (50): lib/bnet.cc:201-0 TLS client negotiation established.
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