HBS 3 Hybrid Backup Sync - Failed to complete Sync job

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Moomer
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Posts: 7
Joined: Sun Jul 25, 2021 6:59 am

HBS 3 Hybrid Backup Sync - Failed to complete Sync job

Post by Moomer »

NAS : TS-451
Firmware : 4.5.4.1723

I've been using External 6TB WD Disks for some time to Backup my NAS using a USB 3.0 Caddy.

I have two disks which I rotate regularly but this weekend both Backups Failed!

Hybrid Backup Sync Job Status [Hybrid Backup Sync] Failed to complete Sync job: "Multimedia NAS Backup A". Folder pairs are invalid or inaccessible. Error code: -50

Not sure where to start resolving this issue but very concerned that I have no recent Backups!!!

And I don't find HBS 3 Hybrid Backup Sync to be very intuitive!
PC_NACS
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Joined: Wed Jul 28, 2021 3:33 pm

Re: HBS 3 Hybrid Backup Sync - Failed to complete Sync job

Post by PC_NACS »

Moomer , I have the same problem with a similar configuration but the 3 Tb disks .. My solution at the moment is to run the backups by hand by disabling the Automatic Backup option ... this way it works, I am waiting for a resolution Ultimately, the problem appears from the last two firmware updates.
NAS : TS-453U
Firmware : 4.5.4.1723

I've been using External 3TB Maxtor Disks for some time to Backup my NAS using a USB 3.0 Caddy.

I have two disks which I rotate regularly but this weekend both Backups Failed!

Hybrid Backup Sync Job Status [Hybrid Backup Sync] Failed to complete Sync job: "Multimedia NAS Backup A". Folder pairs are invalid or inaccessible. Error code: -50

I hope they find a quick solution to the problem
Moomer
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Posts: 7
Joined: Sun Jul 25, 2021 6:59 am

Re: HBS 3 Hybrid Backup Sync - Failed to complete Sync job

Post by Moomer »

Hi PC_NACS - looks like we both have the same problem.

I have logged a Support Call with QNAP and will keep you posted on any progress.

In the meantime I've edited my Sync Jobs from 'Auto-backup' to 'No schedule' and kicked off the first one manually - so far so good!
michaeltate
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Joined: Wed Jan 12, 2022 6:41 am

Re: HBS 3 Hybrid Backup Sync - Failed to complete Sync job

Post by michaeltate »

Did you ever find a solution to this? I'm currently having the same problem with 2 of my Sync Jobs. I even tried turning off the sync schedule and manually syncing but it's still 'Failing to complete Sync Job'.
dosborne
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Joined: Tue May 29, 2018 3:02 am
Location: Ottawa, Ontario, Canada

Re: HBS 3 Hybrid Backup Sync - Failed to complete Sync job

Post by dosborne »

As a guess, since it seems to be multimedia related, I'd try disabling the multimedia services. Then try the backup in case it was locking files or directories.
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