HBS3 & OneDrive cloud service error

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UzerName
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Posts: 2
Joined: Tue Jul 20, 2021 10:45 pm

Re: HBS3 & OneDrive cloud service error

Post by UzerName »

Updating to "latest" version of HBS via App Center didn't fix the problem for me....
...but then I noticed the new version of HBS was "HBS 3 Hybrid Backup Sync 17.0.0512" and was not 17.1.0719 as others have mentioned.

I was running QTS 4.3.x at the time, so updated to QTS 4.5.x
After QTS upgrade was complete, I was able to update via App Center to HBS 3 Hybrid Backup Sync 17.1.0719
Once updated, OneDrive Personal syncs are back working for me.

Hope that helps someone.
@lex-e
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Joined: Sat Jul 31, 2021 10:57 pm

Re: HBS3 & OneDrive cloud service error

Post by @lex-e »

Hi all,
For the owners of so called "end-of-life NAS" like me: I have a HS251 (the basic one, not the HS251+) that QNAP allows to update to QTS 4.3.6.1711 only, which is supposed not to be compatible with a fixed version of HBS3. In the "app center" on QNAP website, I've made as if I had a newer NAS (HS251+) and declared I had QTS "4.5.3-4.5.4", which is actually not the case. It allowed me to download HBS 17.1.0719. Unexpectedly, I've been able to install it manually on my NAS (still running with QTS 4.3.6.1711) and to connect it to my Onedrive account and am currently running a backup task. I will keep you posted once the task is completed (hopefully).
GSC20
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Posts: 3
Joined: Wed Jun 22, 2011 3:58 am

Re: HBS3 & OneDrive cloud service error

Post by GSC20 »

@lex-e wrote: Sat Jul 31, 2021 11:16 pm I've been able to install it manually on my NAS (still running with QTS 4.3.6.1711) and to connect it to my Onedrive account and am currently running a backup task.
Thank you - it works for me too on my 569L
Aranimas
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Posts: 3
Joined: Thu Jul 29, 2021 4:02 am

Re: HBS3 & OneDrive cloud service error

Post by Aranimas »

iikwmhgla wrote: Wed Jul 28, 2021 7:55 pm Sorry, the latest HBS version isn't working for me.

Now when adding a new OneDrive account, after logging in to the Microsoft popup window, HBS just says "Loading" and never completes.
I have exactly same problem with latest firmware and hbs3..can't even add the account..
jvanderzande
Starting out
Posts: 12
Joined: Wed Dec 25, 2013 6:09 pm

Re: HBS3 & OneDrive cloud service error

Post by jvanderzande »

@lex-e wrote: Sat Jul 31, 2021 11:16 pm I've been able to install it manually on my NAS (still running with QTS 4.3.6.1711) and to connect it to my Onedrive account and am currently running a backup task.
Thanks, it is working on my TS-269L (QTS 4.3.4.1463) as well.
All my OneDrive Sync jobs are running again in HBS3.
doctorultra
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Joined: Wed Dec 27, 2017 2:13 am

Re: HBS3 & OneDrive cloud service error

Post by doctorultra »

I have installed the firmware 4.5.1.1495 and there is no update on my QS253a available?
@lex-e
New here
Posts: 2
Joined: Sat Jul 31, 2021 10:57 pm

Re: HBS3 & OneDrive cloud service error

Post by @lex-e »

@lex-e wrote: Sat Jul 31, 2021 11:16 pm Hi all,
For the owners of so called "end-of-life NAS" like me: I have a HS251 (the basic one, not the HS251+) that QNAP allows to update to QTS 4.3.6.1711 only, which is supposed not to be compatible with a fixed version of HBS3. In the "app center" on QNAP website, I've made as if I had a newer NAS (HS251+) and declared I had QTS "4.5.3-4.5.4", which is actually not the case. It allowed me to download HBS 17.1.0719. Unexpectedly, I've been able to install it manually on my NAS (still running with QTS 4.3.6.1711) and to connect it to my Onedrive account and am currently running a backup task. I will keep you posted once the task is completed (hopefully).
All my tasks (with 3 different OneDrive accounts) worked well :)
ckleea
First post
Posts: 1
Joined: Wed Oct 30, 2013 6:52 am

Re: HBS3 & OneDrive cloud service error

Post by ckleea »

I am on qts 5.0 beta. My HBS is 0628 and unable to find an update or manually install the 0719 version.

Can anyone suggest a solution? My NAS is TS-x73 Amd
Paul&Joanne
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Posts: 9
Joined: Mon Apr 23, 2018 11:44 pm

Re: HBS3 & OneDrive cloud service error

Post by Paul&Joanne »

Updated to QTS 4.5.4.1741 and HBS3 to v17.1.0179
And I still can't sync with OneDrive/
QNAP HS251
jamieburchell
Know my way around
Posts: 171
Joined: Thu Apr 21, 2011 4:12 am

Re: HBS3 & OneDrive cloud service error

Post by jamieburchell »

From QNAP:

"As it stands the information I have this may not be fixed as your firmware in no longer supported. However I have seen a couple of ticket that have this issue. So it may in the future, but the info as it stands right not is that it is not supported."
TS-431P3 | QTS 5 | 4 x 4TB ST4000VN008 HDD | RAID5 | APC Back UPS ES 550G
southpaw
Starting out
Posts: 14
Joined: Wed Aug 05, 2015 11:34 pm

Re: HBS3 & OneDrive cloud service error

Post by southpaw »

Finally fixed with HBS V17.2.0726 and QTS 4.5.4.1741 on a TS-251.
MrQuake
Getting the hang of things
Posts: 72
Joined: Tue Nov 30, 2010 4:51 pm

Re: HBS3 & OneDrive cloud service error

Post by MrQuake »

fixed on TS-469L
Firmware 4.3.4.1652
HBS 3: V17.2.0726 (downloaded & installed manually from model TS-451+)
Paul&Joanne
New here
Posts: 9
Joined: Mon Apr 23, 2018 11:44 pm

Re: HBS3 & OneDrive cloud service error

Post by Paul&Joanne »

Finally it's working again.
QTS 4.5.4.1741
HBS3 V2.17.2.0726
QNAP HS251
chrisouth
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Posts: 3
Joined: Mon Aug 09, 2021 8:32 am

Re: HBS3 & OneDrive cloud service error

Post by chrisouth »

Same issue here. Was working and then stopped. I'm able to authenticate against MS (verified within MS Account profile). I've tried:
1. re-authenticating
2. deleted the authentication within the Microsoft account
3. deselected "validated sll cert"
4. deleted outlook account in Qnap
5. recreating the "storage space" outlook account

Hoping that it's that API issue and that MS fixed it.
dapprman
Starting out
Posts: 31
Joined: Sat Aug 08, 2009 12:30 am

Re: HBS3 & OneDrive cloud service error

Post by dapprman »

chrisouth wrote: Mon Aug 09, 2021 8:54 am Same issue here. Was working and then stopped. I'm able to authenticate against MS (verified within MS Account profile). I've tried:
1. re-authenticating
2. deleted the authentication within the Microsoft account
3. deselected "validated sll cert"
4. deleted outlook account in Qnap
5. recreating the "storage space" outlook account

Hoping that it's that API issue and that MS fixed it.
You using the latest firmware and version of HBS3 - 4.5.4.1741, V2.17.2.0726 ? Want to check before I upgrade from firmware 4.5.2 and start getting the messages to implement 2-factor authentication (QNAP seem to have forgotten that with the smaller units will be for home use without external access).
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