HBS3 errors after upgrading to Firmware 5.0.0.1808

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Grummelzwerg
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Joined: Tue Oct 19, 2021 3:20 pm

HBS3 errors after upgrading to Firmware 5.0.0.1808

Post by Grummelzwerg »

NAS: TS-431P
Firmware: 5.0.0.1808
HBS3-Version: 18.0.1012

After upgrading the Firmware to 5.0.0.1808 HBS3 wouldn't start anymore and just displayed a "An internal error occured" message. After a few reboots I could open the UI but now all backup and sync jobs immediately go into failed state when trying to start. However it appears that in the background the jobs are running but there is no update at all displayed in the UI. Neither the timestamps nor status of the jobs are updated.

I searched for errors in the logs and found the following:

backupengine.log:

[2021-10-19 09:14:11,677][ Thread-6][E][qnap.cloudconnector3.common.internal_api][internal_api.py:update:65] : update history to internal api fail
[2021-10-19 09:14:21,852][ Thread-6][E][qnap.cloudconnector3.common.internal_api][internal_api.py:update:65] : update history to internal api fail
[2021-10-19 09:14:31,955][ Thread-6][E][qnap.cloudconnector3.common.internal_api][internal_api.py:update:65] : update history to internal api fail
[2021-10-19 09:14:42,558][ Thread-6][E][qnap.cloudconnector3.common.internal_api][internal_api.py:update:65] : update history to internal api fail

Does anyone experience similar problems?
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dolbyman
Guru
Posts: 35023
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: HBS3 errors after upgrading to Firmware 5.0.0.1808

Post by dolbyman »

Best to open a ticket..QNAP does not come here..and bugs in betas or RC firmwares should be reported to them asap
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