NAS: TS-431P
Firmware: 5.0.0.1808
HBS3-Version: 18.0.1012
After upgrading the Firmware to 5.0.0.1808 HBS3 wouldn't start anymore and just displayed a "An internal error occured" message. After a few reboots I could open the UI but now all backup and sync jobs immediately go into failed state when trying to start. However it appears that in the background the jobs are running but there is no update at all displayed in the UI. Neither the timestamps nor status of the jobs are updated.
I searched for errors in the logs and found the following:
backupengine.log:
[2021-10-19 09:14:11,677][ Thread-6][E][qnap.cloudconnector3.common.internal_api][internal_api.py:update:65] : update history to internal api fail
[2021-10-19 09:14:21,852][ Thread-6][E][qnap.cloudconnector3.common.internal_api][internal_api.py:update:65] : update history to internal api fail
[2021-10-19 09:14:31,955][ Thread-6][E][qnap.cloudconnector3.common.internal_api][internal_api.py:update:65] : update history to internal api fail
[2021-10-19 09:14:42,558][ Thread-6][E][qnap.cloudconnector3.common.internal_api][internal_api.py:update:65] : update history to internal api fail
Does anyone experience similar problems?
HBS3 errors after upgrading to Firmware 5.0.0.1808
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- dolbyman
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Re: HBS3 errors after upgrading to Firmware 5.0.0.1808
Best to open a ticket..QNAP does not come here..and bugs in betas or RC firmwares should be reported to them asap