HBS 3: New backup job to remote destination fails. error "libgcc_s.so.1 must be installed for pthread_cancel to work"

Backup, Restore, Netbak Replicator, Cloud Storage Services
Post Reply
atelier522
Starting out
Posts: 13
Joined: Thu Nov 02, 2017 11:32 pm

HBS 3: New backup job to remote destination fails. error "libgcc_s.so.1 must be installed for pthread_cancel to work"

Post by atelier522 » Mon May 10, 2021 3:30 pm

[Hybrid Backup Sync] Failed to complete Sync job: "…". Encountered error "libgcc_s.so.1 must be installed for pthread_cancel to work"

atelier522
Starting out
Posts: 13
Joined: Thu Nov 02, 2017 11:32 pm

Re: HBS 3: New backup job to remote destination fails. error "libgcc_s.so.1 must be installed for pthread_cancel to work

Post by atelier522 » Mon May 10, 2021 3:34 pm

Found this, but can't do anything with it:

https://stackoverflow.com/questions/647 ... el-to-work

waiting …

User avatar
OneCD
Guru
Posts: 10087
Joined: Sun Aug 21, 2016 10:48 am
Location: "... there, behind that sofa!"

Re: HBS 3: New backup job to remote destination fails. error "libgcc_s.so.1 must be installed for pthread_cancel to work

Post by OneCD » Mon May 10, 2021 3:43 pm

Looks like an application bug. You’ll need to report it to QNAP with a support ticket so they can fix it.

ImageImageImageImageImageImageImageImageImageImageImageImageImageImageImageImageImageImage

atelier522
Starting out
Posts: 13
Joined: Thu Nov 02, 2017 11:32 pm

Re: HBS 3: New backup job to remote destination fails. error "libgcc_s.so.1 must be installed for pthread_cancel to work

Post by atelier522 » Mon May 10, 2021 5:54 pm

OneCD wrote:
Mon May 10, 2021 3:43 pm
Looks like an application bug. You’ll need to report it to QNAP with a support ticket so they can fix it.
Yes, seems so. Thanks for your comment.

I already made a ticket.

jimnevers
First post
Posts: 1
Joined: Wed Dec 15, 2010 12:01 pm

Re: HBS 3: New backup job to remote destination fails. error "libgcc_s.so.1 must be installed for pthread_cancel to work

Post by jimnevers » Wed Jun 30, 2021 1:34 am

Hello

I have same problem

[Hybrid Backup Sync] Failed to complete Sync job: "Sync_DataVol4". Encountered error "libgcc_s.so.1 must be installed for pthread_cancel to work". Check logs for more information.

Do you have answer?

Best regards

sepit015
New here
Posts: 3
Joined: Thu May 12, 2022 1:41 pm

Re: HBS 3: New backup job to remote destination fails. error "libgcc_s.so.1 must be installed for pthread_cancel to work

Post by sepit015 » Thu May 12, 2022 1:48 pm

I have the same problem with my TS-859U+ Backup Station after updating to the latest Firmware 4.2.6 Build 20220304

FSC830
Been there, done that
Posts: 510
Joined: Thu Mar 03, 2016 1:11 am

Re: HBS 3: New backup job to remote destination fails. error "libgcc_s.so.1 must be installed for pthread_cancel to work

Post by FSC830 » Thu May 12, 2022 3:10 pm

If your NAS is not exposed to internet (for access from outside) consider to downgrade to previous version if backup is more important than the security update.
And create also a ticket at QNAP.

Regards
A raid is never a substitute for backup! Never!

sepit015
New here
Posts: 3
Joined: Thu May 12, 2022 1:41 pm

Re: HBS 3: New backup job to remote destination fails. error "libgcc_s.so.1 must be installed for pthread_cancel to work

Post by sepit015 » Thu May 12, 2022 3:14 pm

Yes, it is exposed to the internet and backup is also necessary. If they'll not provide a solution, i'll try Hybrid Backup Sync instead of Backup Station.

FSC830
Been there, done that
Posts: 510
Joined: Thu Mar 03, 2016 1:11 am

Re: HBS 3: New backup job to remote destination fails. error "libgcc_s.so.1 must be installed for pthread_cancel to work

Post by FSC830 » Thu May 12, 2022 4:50 pm

Not sure if HBS is running with these old devices. May be HBS2, I did never check this out myself, at my TS-x59 devices Backup Station is still running.
If you are accessing via internet I hope you have a VPN connection (or myqnapcloud link) and do not use such things like myqnapcloud/portforwardings/etc. etc.

Regards
A raid is never a substitute for backup! Never!

sepit015
New here
Posts: 3
Joined: Thu May 12, 2022 1:41 pm

Re: HBS 3: New backup job to remote destination fails. error "libgcc_s.so.1 must be installed for pthread_cancel to work

Post by sepit015 » Fri May 13, 2022 2:41 pm

I found the solution myself:

* Updated firmware on both nas
* Installed HBS (latest version) on both nas
* activated rsync in HBS
* recreated sync jobs on source nas

Post Reply

Return to “Backup & Restore”