Restore failed: Failed to locate destination folder.

[Horst_NASe]

After having messed around with chown and chmod on a NFS share, my data in the respective folders on my NAS HS-251 is gone.
So I tried to restore it from a backup (external drive connected via USB) using Hybrid Backup Sync (HBS) 3. Unfortunatelly the restore with HBS 3 fails with the error message:

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Schweregrad	Datum	Uhrzeit	Benutzer	Quellen-IP	Anwendung	        Kategorie	                                 Inhalt	
Fehler	2022/09/22	10:15:04	System	127.0.0.1	Hybrid Backup Sync	Job Status	[Hybrid Backup Sync] Failed to complete Restore job: "Restore 1". Failed to locate the destination folder. Ensure that the destination folder exists or select another destination.	

It does not matter what I choose as destination folder. It always gives this error.

config:

• HS-251 Firmware 4.3.6.250
• HBS3 Version V3.0.210916

Any advice?

Thanks.
Horst

[dolbyman]

Could be a permission issue how about a new share with working permissions ?(for the restore)

[FSC830]

...
It does not matter what I choose as destination folder. It always gives this error.
...

As far as I remember the destination folder must match the origin folder from which the backup was created.
Is this folder present at NAS?

Regards

[Horst_NASe]

The share is a standard folder (I guess) called "Multimedia". Originally, there were the subfolders "pictures" and "videos". These were both gone after messing around with permissions. Now, after a reboot, the folder "multimedia" contains only the empty subfolder "pictures".
I also tried to restore from the backup the path "/Multimedia/pictures" to the corresponding path on my NAS "/Multimedia/pictures" with the aforementioned error.
Here, are the permissions for the "Multimedia" folder:

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ls -l
lrwxrwxrwx  1 admin administrators   25 2022-09-22 10:53 Multimedia -> CACHEDEV1_DATA/Multimedia/

Interestingly, my old subfolders (marked with arrow) are still present in the "Multimedia" folder though empty and not visible from e.g. "FileStation":

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[/share/CACHEDEV1_DATA] # ls -l
total 92
-rw-------      1 admin administrators  8192 2017-10-05 20:21 aquota.user
drwxrwxrwx 5 admin administrators  4096 2022-09-11 14:39 Backup/
drwxrwxrwx 2 admin administrators  4096 2016-01-08 18:40 Bilder/
drwxrwxrwx 3 admin administrators  4096 2022-08-17 07:59 Container/
drwxrwxrwx 4 admin administrators  4096 2022-09-21 21:57 Download/
drwxrwxrwx 2 admin administrators  4096 2016-01-08 19:04 Filme/  <====
drwxrwxrwx 2 admin administrators  4096 2016-01-08 19:03 Doku1/  <====
drwxrwxrwx 8 admin administrators  4096 2022-09-11 14:31 homes/
drwx------     2 admin administrators 16384 2015-12-23 17:30 lost+found/
drwxrwxrwx 6 admin administrators  4096 2022-09-22 21:23 Multimedia/
drwxrwxrwx 2 admin administrators  4096 2016-01-08 18:40 Musik/  <====
drwxrwxrwx 7 admin administrators  4096 2022-09-04 13:20 Doku2/  <====
drwxrwxrwx 4 admin administrators  4096 2022-09-23 08:01 Public/
drwxrwxrwx 3 admin administrators  4096 2015-12-23 17:31 Recordings/
drwxrwxrwx 2 admin administrators  4096 2016-01-08 19:04 Doku3/  <====
drwxrwxrwx 2 admin administrators  4096 2016-01-08 19:03 Serien/  <====
drwxrwxrwx 2 admin administrators  4096 2016-01-08 18:39 Videos/  <====
drwxrwxrwx 3 admin administrators  4096 2022-04-02 11:10 Web/

[Horst_NASe]

...
It does not matter what I choose as destination folder. It always gives this error.
...

As far as I remember the destination folder must match the origin folder from which the backup was created.
Is this folder present at NAS?

Regards

Do you have any advice how to accomplish this?

On the other hand there is the option to restore the data to an arbitrary, user-defined folder. But this does not work, even when creating a completely new folder.

[FSC830]

No, I ususally do not run backup jobs, I am syncing to external devices for easily accessing at foreign devices.
At my end is no need for a backup.

I am running backup jobs only at a test NAS and will check how to restore to a different location.

Regards

Edit: Sorry to say (not really) , but restore was completed without any issues.
To be honest the data was only abt. 1.4GB, about 500 files (pictures, text files), but restore was done to a different location.
Runs absolutely smooth.

[Horst_NASe]

Ok, thanks. Do you know a way to reset (deactivate) the Multimedia folder, as shown for a newer firmware here: https://www.qnap.com/de-de/how-to/faq/a ... ia-console?

[dosborne]

Ok, thanks. Do you know a way to reset (deactivate) the Multimedia folder, as shown for a newer firmware here: https://www.qnap.com/de-de/how-to/faq/a ... ia-console?

Which step in those directions are you unable to perform?

[Horst_NASe]

Ok, thanks. Do you know a way to reset (deactivate) the Multimedia folder, as shown for a newer firmware here: https://www.qnap.com/de-de/how-to/faq/a ... ia-console?

Which step in those directions are you unable to perform?

I cannot upgrade to firmware 4.4