QTS Hero not mounting USB disks

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mjpmotw
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Posts: 35
Joined: Tue Aug 16, 2016 9:14 pm

QTS Hero not mounting USB disks

Post by mjpmotw »

Per definition "After connecting a USB or eSATA external storage device to the NAS, the device and all of its readable partitions will be displayed in Storage & Snapshots > Storage > External Storage. QuTS hero will also create a shared folder for each readable partition on the device."
My external USB disk shows as connected and formatted with 16 TB NTFS in the storage management. BUT the disk (or share) doesn't show up in the FileStation. The disk also doesn't show up in HBS3.

When I click on the disk in the upper menu, filestation opens, a "line" flickers and disapperar, leaving me with no disk access.
I reformatted it using NTFS and exFAT (have a license), the disk still doesn't show up in FileStation or HBS3.
How can I mount a USB disk in QTS hero?
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mjpmotw
Starting out
Posts: 35
Joined: Tue Aug 16, 2016 9:14 pm

Re: QTS Hero not mounting USB disks

Post by mjpmotw »

By going to Control Panel/Shared Folders and changing the share folder permissions of that drive, I was able to view the drive.
NAS: TVS-672X Intel i3 with 8GB RAM
System: 2 x 256GB Kingston M2 SSD (Raid1)
Data: 6 x 8TB Western Digital (Raid5)
External Storage: TR-004 with 4 x 14TB Seagate (Raid5)
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