moving files with File Station deletes originals even after failure

Don · Post by **Don** » Mon Dec 02, 2019 5:03 am

grunz wrote: ↑Mon Dec 02, 2019 1:12 am WTF?! Why is this still happening more than two years later on the latest firmware version 4.3.3.1098 Build 20191107?!? Shame on you QNAP!

Did you open a ticket with QNAP?

mandelmus · Post by **mandelmus** » Fri May 01, 2020 2:02 pm

New QNAP user ... and first post here ... and just lost about a hundred photos because I didn't know about the "moving files" issue. I "moved" three folders from my Windows desktop to the QNAP NAS. One folder contained photos, recently transferred from my phone, and two folders contained files (hyperlinks, word docs, etc.). After the move completed, I went to view the files and photos on the NAS. The two folders containing files moved over properly with all files present. The one folder containing photos was completely empty. The folder hierarchy was there, but no photos were visible. As mentioned before, I'm really surprised this is still an issue after all these years and firmware updates. Luckily, aside from this one instance, I've been using "copy" for all my other transfers. But, this is frustrating.

*I also opened a support ticket about this.

P3R · Post by **P3R** » Fri May 01, 2020 4:42 pm

mandelmus wrote: ↑Fri May 01, 2020 2:02 pm One folder contained photos, recently transferred from my phone...

I'm sorry about your loss but there's also an opportunity to learn from a painful experience.

Already when doing the above you should do a copy (not a move) as that is your very first opportunity to make the important backup copy to another unit. Only when you have confirmed that you have at least two other copies of your data on different devices, should you delete data from your phone. Then always keep important data on at least two separate devices.

Without an external backup copy, data loss is inevitable. It's only a matter of time when it occur.

dolbyman · Post by **dolbyman** » Fri May 01, 2020 9:29 pm

this topic is about an issue in file station

you describe an issue in windows explorer, so this one would be on microsoft and not qnap

mandelmus · Post by **mandelmus** » Mon May 04, 2020 1:29 pm

dolbyman, ok, but still, 2 other folders "moved" properly and 1 folder vanished. i've never seen that in all the times i've transferred files between any devices; so, seems that QNAP has got to share some responsibility ... at least others should know about this issue

dolbyman · Post by **dolbyman** » Mon May 04, 2020 9:24 pm

as said..if you do the move with windows explorer..qnap is not to blame here

P3R · Post by **P3R** » Mon May 04, 2020 9:44 pm

dolbyman wrote: ↑Mon May 04, 2020 9:24 pm as said..if you do the move with windows explorer..qnap is not to blame here

I agree.

OneCD · Post by **OneCD** » Sat Mar 05, 2022 4:20 am

The saga continues ...

This same bug seems to be present in QTS 5.0.0.1932: viewtopic.php?p=812983#p812983

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moving files with File Station deletes originals even after failure

Re: moving files with File Station deletes originals even after failure

Re: moving files with File Station deletes originals even after failure

Re: moving files with File Station deletes originals even after failure

Re: moving files with File Station deletes originals even after failure

Re: moving files with File Station deletes originals even after failure

Re: moving files with File Station deletes originals even after failure

Re: moving files with File Station deletes originals even after failure

Re: moving files with File Station deletes originals even after failure