moving files with File Station deletes originals even after failure

Backup, Restore, Netbak Replicator, Cloud Storage Services
jimjohnson
Starting out
Posts: 18
Joined: Tue Jul 12, 2016 11:41 pm

Re: moving files with File Station deletes originals even after failure

Post by jimjohnson » Thu Jan 19, 2017 8:23 am

razormoon wrote:
jimjohnson wrote:No, for QNAP being aware of an issue and resulting is many customers losing their data and expecting them as a company to do their "Due Dillenegece".


I understand your frustration. I've been there. I also know how you might feel about whatever QNAP's legal responsibilities are, what ever they may be.
But I wasn't speaking about their responsibility, I was referring to our 'due diligence' as modern computer users and keeping our private data safe.
I'm afraid that the responsibility of that solely falls on us.
And may be you can begin thinking about how to have multiple recent copies available, keep them in a safe and reliable space. This is despite your future court battles
because none of it will bring that data back in pristine condition. Something to think about...


In the meantime, your recourse will be data recovery. Stop using the disks where the data resided. Get in touch with data recovery specialists or fetch a recovery app online.
It's quite possible to get most of your data back. How to do it would be the question.


Yes this is my own fault also for not backing it up, I am now replicating to a qnap 663 daily
Just ** losing all that data all because of this code not rewritten

User avatar
razormoon
Easy as a breeze
Posts: 457
Joined: Fri Feb 13, 2015 5:05 am
Location: Denver, CO

Re: moving files with File Station deletes originals even after failure

Post by razormoon » Thu Jan 19, 2017 3:13 pm

jimjohnson wrote:
Yes this is my own fault also for not backing it up, I am now replicating to a qnap 663 daily
Just ** losing all that data all because of this code not rewritten


This has happened to the best of us. (and more than once to me!)
Any help, guidance, advice, tips, etc you need, I'm sure any of us here would be more than happy to help as you have helped us by posting your own experience.
It's what these forums are for.

Pleasure to meet your acquaintance, jimjohnson.
:!: TVS-871-i7-16G 4.3.3.0136 Build 20170228, KODI, WSE 2012 r2, pfSense
:?: 1 x KINGSTON SNV325S2 as 2mb block cache, WDC WD40EFRX as RAID5, 1 x WDC WD40EFRX as iSCSI
:arrow: pfSense 2.3.3 (PPPoE), snort, pfBlockerNG, PIA OpenVPN client and server
:idea: CyberPower 1500VA
:-0 WIKI SUPPORT

"Nothing is impossible. Only expensive, illegal or both."

User avatar
Moogle Stiltzkin
Ask me anything
Posts: 7757
Joined: Thu Dec 04, 2008 12:21 am
Location: Around the world....
Contact:

Re: moving files with File Station deletes originals even after failure

Post by Moogle Stiltzkin » Sun Feb 05, 2017 3:55 pm

OneCD wrote:To all community members: highly recommend you select 'copy' instead of 'move' until QNAP fix this or you will loose files.

There is a bug in File Station that QNAP have not fixed for some time now. I'm currently using 4.2.2 build 20160901 but have been seeing this same bug for the last several releases.

When moving files using the File Station app, the original files are deleted - even if they were not written. The original files may have had a permissions problem, but as they have been deleted, it's not possible to check them.

The system log does not say why the move failed (naturally) and only has the unhelpful entry:

Code: Select all

[File Station] Move failed. /blah/blah/blah access failed

Who the h*ll writes software that can't move a file correctly? ON A FILE SERVER! :evil:

I now have to (once again) retrieve my backup copies.


just to clarify. does this issue only happens whens the device transfer action is interrupted like by a power cut/reboot or some other event; or is this during normal usage without any interruption but with not a 100% that the file would actually move to the destination even if destination had more than sufficient storage space. i'm praying it's not the later :shock:
NAS
[Main Server] QNAP TS-877 w. 4tb [ 3x HGST Deskstar NAS (HDN724040ALE640) & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 + 16gb ddr4 Crucial + QWA-AC2600 wireless adapter.
[Backup] QNAP TS-653A w. 5x 2TB Samsung F3 (HD203WI) EXT4 Raid5
[^] QNAP TS-659 Pro II 1x 4TB HGST Deskstar NAS
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
[^] QNAP TS-228 w. 1x 1TB WD RE3 (WD1002FBYS)
[^] QNAP TS-128
Mobile NAS TBS-453DX w. 2x Crucial MX500 500gb EXT4 raid1

Network
Asus AC68U Router|100dl/50ul MBPS FTTH Internet | Windows 10, WC PC-Intel i7 920 Ivy bridge desktop (1x 512gb Samsung 850 Pro SSD + 1x 4tb HGST Ultrastar 7K4000)


Guides & articles
[Review] Moogle's QNAP experience
[Review] Moogle's TS-877 review

https://www.patreon.com/mooglestiltzkin

User avatar
OneCD
Ask me anything
Posts: 6387
Joined: Sun Aug 21, 2016 10:48 am
Location: "... there, behind that sofa!"

Re: moving files with File Station deletes originals even after failure

Post by OneCD » Sun Feb 05, 2017 4:08 pm

Moogle Stiltzkin wrote:just to clarify. does this issue only happens whens the device transfer action is interrupted like by a power cut/reboot or some other event; or is this during normal usage without any interruption but with not a 100% that the file would actually move to the destination even if destination had more than sufficient storage space. i'm praying it's not the later :shock:

Seems to affect QTS 4.2.x. But only QNAP can say for sure.

QTS 4.3 is apparently fixed (but we can't be certain until a lot of people have risked moving their data without error).

I found that there were no problems with storage space, no power cuts - I was moving files and every now and then, one would fail without an explanation. It took me some time to realise that the original files were being deleted. :(

Finally one day, I had a bunch fail, then went to find them to check their permissions (to see if that was why the move failed), and they were gone. :evil:

That's when I started this thread.

production NAS: TS-569 Pro with Debian 9.9 'Stretch' (power on/off times are < 1 minute)
backup NAS: TS-559 Pro+ with QTS 4.2.6 #20190921

one.cd.only@gmail.com

Image Image Image Image

User avatar
Moogle Stiltzkin
Ask me anything
Posts: 7757
Joined: Thu Dec 04, 2008 12:21 am
Location: Around the world....
Contact:

Re: moving files with File Station deletes originals even after failure

Post by Moogle Stiltzkin » Mon Feb 06, 2017 8:56 am

OneCD wrote:
I found that there were no problems with storage space, no power cuts - I was moving files and every now and then, one would fail without an explanation. It took me some time to realise that the original files were being deleted. :(

Finally one day, I had a bunch fail, then went to find them to check their permissions (to see if that was why the move failed), and they were gone. :evil:

That's when I started this thread.


oo...oo

well i have no solid proof but i feel this may have happened to me too in the past regarding unexplained missing files during random checks when i wanted to replace my files for better releases but to see some missing files. guess i'll check my data bit by bit to confirm any other missing files, but might have been kept to a minimum even if it did happen to me thankfully.

i'll at least stay away from filestation for now, though most of my copy/cut had usually been done over windows. i do use rtrr sync backupstation though for biggest movements of data for backing up every few months or so, but hopefully with verify content should be enough :X

anyway thx for the heads up :)
NAS
[Main Server] QNAP TS-877 w. 4tb [ 3x HGST Deskstar NAS (HDN724040ALE640) & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 + 16gb ddr4 Crucial + QWA-AC2600 wireless adapter.
[Backup] QNAP TS-653A w. 5x 2TB Samsung F3 (HD203WI) EXT4 Raid5
[^] QNAP TS-659 Pro II 1x 4TB HGST Deskstar NAS
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
[^] QNAP TS-228 w. 1x 1TB WD RE3 (WD1002FBYS)
[^] QNAP TS-128
Mobile NAS TBS-453DX w. 2x Crucial MX500 500gb EXT4 raid1

Network
Asus AC68U Router|100dl/50ul MBPS FTTH Internet | Windows 10, WC PC-Intel i7 920 Ivy bridge desktop (1x 512gb Samsung 850 Pro SSD + 1x 4tb HGST Ultrastar 7K4000)


Guides & articles
[Review] Moogle's QNAP experience
[Review] Moogle's TS-877 review

https://www.patreon.com/mooglestiltzkin

P3R
Guru
Posts: 10964
Joined: Sat Dec 29, 2007 1:39 am
Location: Stockholm, Sweden (UTC+01:00)

Re: moving files with File Station deletes originals even after failure

Post by P3R » Mon Feb 06, 2017 4:03 pm

Moogle Stiltzkin wrote:...but hopefully with verify content should be enough...
RTRR option Check file contents compares source and destination before the possible copying, it has nothing to do with the file copy integrity.
RAID have never ever been a replacement for backups. Without backups on a different system (preferably placed at another site), you will eventually lose data!

A non-RAID configuration (including RAID 0, which isn't really RAID) with a backup on a separate media protects your data far better than any RAID-volume without backup.

All data storage consists of both the primary storage and the backups. It's your money and your data, spend the storage budget wisely or pay with your data!

User avatar
Moogle Stiltzkin
Ask me anything
Posts: 7757
Joined: Thu Dec 04, 2008 12:21 am
Location: Around the world....
Contact:

Re: moving files with File Station deletes originals even after failure

Post by Moogle Stiltzkin » Tue Feb 07, 2017 3:41 am

thx for clarifying. i just merely meant that any option that deals with movement, i would make sure that any option that will deal with ensuring it just works without issue is enabled.

that said i do hope this that happened in filestation did not affect rtrr backupstation since i use that for a lot of my data every few months :{
NAS
[Main Server] QNAP TS-877 w. 4tb [ 3x HGST Deskstar NAS (HDN724040ALE640) & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 + 16gb ddr4 Crucial + QWA-AC2600 wireless adapter.
[Backup] QNAP TS-653A w. 5x 2TB Samsung F3 (HD203WI) EXT4 Raid5
[^] QNAP TS-659 Pro II 1x 4TB HGST Deskstar NAS
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
[^] QNAP TS-228 w. 1x 1TB WD RE3 (WD1002FBYS)
[^] QNAP TS-128
Mobile NAS TBS-453DX w. 2x Crucial MX500 500gb EXT4 raid1

Network
Asus AC68U Router|100dl/50ul MBPS FTTH Internet | Windows 10, WC PC-Intel i7 920 Ivy bridge desktop (1x 512gb Samsung 850 Pro SSD + 1x 4tb HGST Ultrastar 7K4000)


Guides & articles
[Review] Moogle's QNAP experience
[Review] Moogle's TS-877 review

https://www.patreon.com/mooglestiltzkin

haelio
First post
Posts: 1
Joined: Fri Jul 17, 2015 7:12 pm

Re: moving files with File Station deletes originals even after failure

Post by haelio » Thu Apr 13, 2017 6:55 am

This just happened to me too. I find it astounding that they haven't fixed this yet... At least provide people with a blatant warning or disable the move functionality! :(

maffle
New here
Posts: 7
Joined: Thu Aug 31, 2017 9:30 pm

Re: moving files with File Station deletes originals even after failure

Post by maffle » Sat Sep 02, 2017 6:17 am

haelio wrote:This just happened to me too. I find it astounding that they haven't fixed this yet... At least provide people with a blatant warning or disable the move functionality! :(


So it is not fixed? Someone above mentioned it may be fixed with QTS 4.3, I guess you were on QTS 4.3.x, no? ...

uncle.f
New here
Posts: 2
Joined: Wed Mar 12, 2008 8:53 am

Re: moving files with File Station deletes originals even after failure

Post by uncle.f » Sat Sep 30, 2017 8:34 pm

It's just happened to me on 4.3.3.0299.
I was trying to move files from External ESATA HDD connected to QNAP to QNAP RAID using File Station interface.
Lost a few GB of (luckly non-critical) files.
This is ridiculous that after years of being known this is still not fixed.
This is basic system function on any OS, let alone on something that claims to be some advanced file server.
Just shows the state of software these days: millions of bells & whistles and yet the most basic stuff is badly broken. :evil:

What is completely ridiculous, the actual error that happened during move was that according to QNAP logs it was unable to move files due to filesystem permissions.
WTF???? Permissions don't allow to move and yet the files are gone. This is double insulting!

Please refrain from telling me that I should have had made a backup of a backup of a backup.
I have made it, without your valuable advice, thank you. Nothing got lost in the end except my time it took to repair the damage.
I was considering upgrading my old QNAP device to newer hardware (also made by QNAP) but after seeing problems like this I have no trust or incentive to support this company further.
This is not the first issue I had with most basic stuff being badly broken but this will be the last with QNAP.

User avatar
Don
Guru
Posts: 11968
Joined: Thu Jan 03, 2008 4:56 am
Location: Long Island, New York
Contact:

Re: moving files with File Station deletes originals even after failure

Post by Don » Sat Sep 30, 2017 9:05 pm

This is a community forum and we cannot fix bugs. Please report your issue to QNAP via a ticket. If people don't open tickets then issues will go unresolved.
Read the Online Manuals and use the forum search feature before posting.

It is a recommended to use RAID and have external backups. RAID will protect you from disk failure, keep your system running, and data accessible while the disk is replaced and the RAID rebuilt. Backups will allow you to recover data that is lost or corrupted, or from system failure. One does not replace the other.

Submit bugs and feature requests to QNAP via their Helpdesk app.

NAS: TVS-882BR | F/W: 4.3.6.0895 | 40GB | 2 x M.2 SATA RAID 1 (System/VMs) | 4 x M.2 NMVe QM2-4P-384A RAID 5 (Cache) | 5 x 4TB HDD RAID 6 (Data) | 1 x Blu-ray
NAS: TVS-663 | F/W: 4.4.1.1086 | 16GB | 2 x M.2 NMVe QM2-2P RAID 1 (Cache) | 4 x 4TB RAID 5
Apps: Boinc, Squid, DNSMasq, PLEX, iDrive, QVPN, QLMS, MP3fs, HBS, Entware, DLstation, +others

jsimo
First post
Posts: 1
Joined: Thu Oct 05, 2017 3:51 am

Re: moving files with File Station deletes originals even after failure

Post by jsimo » Thu Oct 05, 2017 3:56 am

i just had exactly the same issue : moving the files from external disk to internal and dozens of them have been lost due to "access failed". i created the ticket and i wonder what will be qnap response to that!

User avatar
OneCD
Ask me anything
Posts: 6387
Joined: Sun Aug 21, 2016 10:48 am
Location: "... there, behind that sofa!"

Re: moving files with File Station deletes originals even after failure

Post by OneCD » Thu Oct 05, 2017 4:05 am

Hi jsimo and welcome to the forum.

What firmware version and build number is installed in your NAS?

production NAS: TS-569 Pro with Debian 9.9 'Stretch' (power on/off times are < 1 minute)
backup NAS: TS-559 Pro+ with QTS 4.2.6 #20190921

one.cd.only@gmail.com

Image Image Image Image

Post Reply

Return to “Backup & Restore”