Acronis True Image 1.0 App not working

[gabeyd]

Installed on the NAS (TS-451), launched, and it just spins and says:

"Please check the NAS network preferences, and then reopen the app."

But, it doesn't say what network preference to check. I don't see anything that I can enable...

Anyone else seen this? Figured it out? Have a solid guess on which network preference to check?

Thanks.

[Toxic17]

if you have followed the guide, and no success then contact QNAP directly.

https://download.qnap.com/QPKG/GUIDE/Ac ... torial.pdf

https://helpdesk.qnap.com/index.php?/Tickets/Submit

[antik]

I found some information on czech qnap forum: http://qnapclub.cz/forum/viewtopic.php?f=16&t=263803
Maybe it is same issue, so just try to use this App without SSL

[wishmasterflo]

Installed on the NAS (TS-451), launched, and it just spins and says:

"Please check the NAS network preferences, and then reopen the app."

But, it doesn't say what network preference to check. I don't see anything that I can enable...

Anyone else seen this? Figured it out? Have a solid guess on which network preference to check?

Thanks.

I have the same Error Message on one of my QNAPs TS-269 Pro, on my other one which is a TS-253A it is working without problems.

[Toxic17]

Please submit your findings to QNAP directly else this issue will not be fixed.

[chrisric]

QNAP ATI 1.0 does not support SSL, go into Control Panel / General and un-tick "Enable secure connection (HTTPS)"

This is what worked for me, it took 4 days of diagnostics with Acronis to work it out. Always the simple things... I hope they add SSL support soon, its a basic feature these days.

HTH,
-Chris

[gabeyd]

Yes, that did the trick. Thanks Chris!

But, unacceptable. I'll wait for a 1.1 or whatever that adds SSL. Uninstalling the app for now. Glad you figured it out though. Appreciate it.

[MikeO3]

Worked here as well... Would much prefer SSL however this is only for the setup on my local home network so as long as my backup is encrypted I am good.

[jmgunzel]

I did not get the QR to display (in IE) so I switched to chrome and it displayed QR. Other than that, no probs.

[eddial]

Well, this didn't seem to work for me. I'm using a QNAP TVS-1282T3 with QTS 4.3.5, unchecked the "Enable secure connection" option under System Administration, and got the same result. The Acronis app still tried to use SSL. I DID notice that the Plex app works fine with SSL, and when unselecting the secure connection option automatically reverted to http. I think this support may be in QTS now, it just seems like Acronis isn't playing well with it.

[redroof35]

Had the same problem - Please check NAS network preferences, and then reopen the app

- disabled the Force secure connection (HTTPS) only under

Control Panel
Applications
Web Server

The Acronis NAS page displays properly wit the QR code etc

I still have the Force secure connection (HTTPS) only enabled under
Control Panel
System